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Online Service Jobs (NOW HIRING)

Hy-Vee, Inc.

Aisles Online Service Lead

Iowa City, IA · On-site

$16.75 - $21.50/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people ...

Hy-Vee Food Stores

Aisles Online Service Lead

Omaha, NE · On-site

$16.25 - $21/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Non-Exempt General Function: Assists in managing overall daily center operations and directs labor. Core Competencies * Partnerships

Hy-Vee Food Stores

Aisles Online Service Lead

Iowa City, IA · On-site

$16.50 - $21.25/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people ...

HyVee

Aisles Online Service Lead

New Hope, MN

$16 - $20/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people ...

New

Hy-Vee Food Stores

Aisles Online Service Lead

Peoria, IL · On-site

$16.50 - $20.60/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people ...

Hy-Vee, Inc.

Aisles Online Service Lead

Shakopee, MN · On-site

$16 - $20/hr

Aisles Online Service Lead Department: Aisles Online FLSA : Non-Exempt General Function: Assists in managing overall daily center operations and directs labor. Core Competencies * Partnerships

Hy-Vee, Inc.

Aisles Online Service Lead

Omaha, NE · On-site

$16.25 - $21/hr

Aisles Online Service Lead Department: Aisles Online FLSA : Non-Exempt General Function: Assists in managing overall daily center operations and directs labor. Core Competencies * Partnerships

HyVee

Aisles Online Service Lead

La Crosse, WI

$16.75 - $21.50/hr

Aisles Online Service Lead Department: Aisles Online FLSA : Non-Exempt General Function: Assists in managing overall daily center operations and directs labor. Core Competencies * Partnerships

HyVee

Aisles Online Service Lead

Overland Park, KS

$16.75 - $21.75/hr

Aisles Online Service Lead Department: Aisles Online FLSA : Non-Exempt General Function: Assists in managing overall daily center operations and directs labor. Core Competencies * Partnerships

Hy-Vee Food Stores

Aisles Online Service Lead

Urbandale, IA · On-site

$16 - $20.75/hr

Aisles Online Service Lead Department: Aisles Online FLSA: Non-Exempt General Function: Assists in managing overall daily center operations and directs labor. Core Competencies * Partnerships

Hy-Vee, Inc.

Aisles Online Service Lead

Urbandale, IA · On-site

$16 - $20.75/hr

Aisles Online Service Lead Department: Aisles Online FLSA : Non-Exempt General Function: Assists in managing overall daily center operations and directs labor. Core Competencies * Partnerships

HyVee

Aisles Online Service Lead

Sioux Falls, SD · On-site

$17 - $22/hr

Aisles Online Service Lead Department: Aisles Online FLSA : Non-Exempt General Function: Assists in managing overall daily center operations and directs labor. Core Competencies * Partnerships

Hy-Vee, Inc.

Aisles Online Service Lead

Maple Grove, MN · On-site

$16 - $20/hr

Aisles Online Service Lead Department: Aisles Online FLSA : Non-Exempt General Function: Assists in managing overall daily center operations and directs labor. Core Competencies * Partnerships

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How much do online service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is an online service job?

Online service jobs are positions that involve providing support, assistance, or services to customers or clients over the internet. These roles can range from customer service representatives to technical support agents, chat support, virtual assistants, and more. Employees in online service jobs typically communicate via email, chat, or video calls, helping users resolve issues, answer questions, or facilitate transactions. These jobs are popular due to their flexibility and the ability to work remotely.

What are the key skills and qualifications needed to thrive as an online customer service representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing software is typically required. Patience, active listening, and adaptability are essential soft skills for delivering effective and empathetic customer support. These skills ensure efficient resolution of customer issues, high satisfaction, and positive brand reputation in a digital environment.

What are some common challenges faced by professionals working in online service roles, and how can they be managed effectively?

Professionals in online service roles often face challenges such as handling high volumes of customer inquiries, managing difficult or dissatisfied customers, and adapting to rapidly changing technology platforms. Building strong communication skills and practicing patience are key to providing effective support. Additionally, staying updated on the latest service tools and processes helps streamline workflows and improve customer satisfaction. Working closely with team members and regularly sharing best practices can further ease these challenges and foster a collaborative work environment.
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Online Service jobs near you
Infographic showing various Online Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Aisles Online Service Lead

Hy-Vee, Inc.

Iowa City, IA • On-site

$16.75 - $21.50/hr

Part-time

Posted 18 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,664 frontline employees who took The Breakroom Quiz

45th of 122 rated grocery stores

Job description

Additional Considerations (if any):
Night & Weekend Shifts Required
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Aisles Online Service Lead
Department: Aisles Online
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
At Hy-Vee, our Aisles Online department runs on the energy and leadership of people who can keep operations moving smoothly while delivering an outstanding experience for every customer. As an Aisles Online Service Lead, you'll assist in managing daily operations, directing labor, and keeping the team focused and on track. From supervising employees and organizing workflow to handling customer concerns and communicating with department leadership, your work helps ensure every order is fulfilled accurately and on time.
If you're a natural leader who thrives in a fast-paced environment and takes pride in running a tight, customer-focused operation, we'd love to have you on board.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
  • Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as needed
  • Supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control
  • Maintain in-house quality control including cleaning, proper handling of equipment and merchandise
  • Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues
  • Respond to questions and issues from employees and customers in a timely and professional manner
  • Maintain employee records and document employee interactions
  • Train new employees and complete employee performance and productivity reviews
  • Have authority to recommend employee disciplinary action
  • Attend and participate in team meetings as assigned
  • Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders
  • Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
  • Pitch in with other tasks or special projects as they come up

Your Skills
To be successful in this role, you'll need to be able to:
  • Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
  • Lead, direct, and support a team in a fast-paced, deadline-driven environment
  • Apply logical thinking to solve problems with a variety of abstract and concrete variables
  • Apply strong math skills including arithmetic, algebraic, and geometric calculations as needed
  • Communicate clearly and professionally with customers, team members, and supervisors
  • Stay organized and manage multiple priorities and operational needs simultaneously
  • Handle confidential information including sales reports and profit and loss data with discretion

Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, E-commerce, Health Wellness Home; Aisles Online Department Manager
Direct Reports: Aisles Online Employees
Education and Experience
  • High school diploma or equivalent preferred
  • Six months of similar or related job experience preferred

Physical Requirements
  • Frequently stand and walk throughout a shift in sales, food service, or delivery areas
  • Where applicable to the role: ability to safely use sharp knives and blades for food preparation
  • Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
  • Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
  • Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment
This is a fast-moving role with constant pressure to meet deadlines and manage multiple priorities throughout your shift. You'll work primarily in a retail store setting and may be exposed to dirt, dust, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals and solvents, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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