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Service Director Jobs in Delaware (NOW HIRING)

CADIA

Social Service Director

Wilmington, DE · On-site

We are currently seeking a Social Services Director to join our team! Cadia rewards it's employees for their hard work and dedication to providing the best care possible, with a wide-range of ...

Cadia Health

Social Service Director

Wilmington, DE · On-site

We are currently seeking a Social Services Director to join our team! Cadia rewards it's employees for their hard work and dedication to providing the best care possible, with a wide-range of ...

CADIA

Social Service Director

Wilmington, DE

We are currently seeking a Social Services Director to join our team! Cadia rewards it's employees for their hard work and dedication to providing the best care possible, with a wide-range of ...

Aramark

Food Service Supervisor

Newark, DE · On-site

Direct daily activities. Maintains food production that ensures the safety and quality of food ... Train/mentor other food service workers. Maintain logs on all maintenance required on equipment ...

Aramark

Food Service Supervisor

Newark, DE · On-site

Direct daily activities. Maintains food production that ensures the safety and quality of food ... Train/mentor other food service workers. Maintain logs on all maintenance required on equipment ...

Aramark

Food Service Supervisor

Newark, DE

... Direct daily activities. • Maintains food production that ensures the safety and quality of food ... Rooted in service and united by our purpose, we strive to do great things for each other, our ...

Aramark

Food Service Manager

New Castle, DE · On-site

Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director * Plans, directs, and coordinates food service activities in ...

Aramark

Food Service Manager

New Castle, DE · On-site

Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director * Plans, directs, and coordinates food service activities in ...

Eurest

SENIOR COOK (FULL TIME)

Newark, DE · On-site

$21/hr

Assists Food Service Director in maintaining accurate daily production records and completes all required documentation, reports, and logs as assigned. * Assists in the cross training of employees.

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Service Director information

See Delaware salary details

$30.5K

$102.8K

$174.7K

How much do service director jobs pay per year?

As of Jul 25, 2026, the average yearly pay for service director in Delaware is $102,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,600.00 and $120,100.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Delaware? The most popular types of Service jobs in Delaware are:
What job categories do people searching Service Director jobs in Delaware look for? The top searched job categories for Service Director jobs in Delaware are:
What cities in Delaware are hiring for Service Director jobs? Cities in Delaware with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Delaware as of July 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution, with an average salary of $102,762 per year, or $49.4 per hour.
Social Service Director

Social Service Director

CADIA

Wilmington, DE • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Cadia Healthcare - Pike Creek is a leading provider of skilled nursing and rehabilitation in your area. Compassion and appreciation are at the heart of who we are. We are currently seeking a Social Services Director to join our team!

Cadia rewards it’s employees for their hard work and dedication to providing the best care possible, with a wide-range of benefits and perks to show we care.

BENEFITS AND PERKS WE OFFER:

Benefits

  • Competitive Salary
  • Affordable Medical, Dental, and Vision Benefits for You & Your Family
  • 401k Retirement With Company Match
  • Company Paid Life Insurance
  • Flexible Spending Accounts (FSA) & Health Reimbursement Accounts (HRA)
  • Paid Time Off - Vacation, Personal, Sick Days & Paid Holidays
  • Short-term Disability and Maternity Leave Options, Personal and Family Medical Leave
  • Company provided Life and Long Term Disability Coverage
  • Referral Bonuses and More!

Employee Perks Program

  • Tickets At Work for Discounted Entertainment Tickets!
  • Free and Discounted Employee Meals
  • Tuition Reimbursement
  • In Facility Training/Inservice Programs
  • Employee Assistance Program
  • Free Will/Estate Preparation Services
  • Optional Legal & Identity Protection Services
  • Verizon Wireless Discount
  • Costco Membership Discount (DE only)
  • Annual $35 Non-Slip Shoe Replacement (DE only)
  • Purchasing Power (retail purchasing program)

Position Description

The Social Services Director holds a vital role in our facility by working with residents to identify their psychosocial, mental and emotional needs. As the Social Services Director, you will work with the residents and families to assist in providing, ensuring they have access to the services to meet their needs. We’re excited for you to come and join our accomplished team of medical professionals!

Duties and Responsibilities

  • Review and implement policies regarding resident care and quality of life
  • Assist in developing facility social work policies
  • Develop and maintain a listing of current community resources that will be utilized by the residents and their families
  • Document progress in meeting the psychosocial needs of residents to include thorough and informative completion of all required forms and reports, which are to be submitted to the Administrator
  • Ensure that Social Services MDS reporting requirements are completed properly and in a timely manner to meet regulatory requirements
  • Must possess a minimum of a Licensed Social Worker with a BSW or MSW
  • Experience in a skilled nursing facility preferred

Apply