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Service Director Jobs in Delaware (NOW HIRING)

EDB

Director, Professional Services

Dover, DE · On-site

EDB is hiring a Director, Professional Services to manage and grow its Professional Services ... Lead CX business initiatives and partner with EDB Sales to improve service attach achieving PS ...

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Lower Brandywine Presbyterian Church

Be Seen First

Music Director

Wilmington, DE · On-site

$25K - $30K/yr

The Music Director will be responsible for musical offerings during our Sunday services and special services such as Easter and Christmas, playing both the organ and the piano during those services ...

Eliassen Group

Remote Client Growth Director

Dover, DE · Remote

A prominent consulting firm is seeking a Client Services Director to lead client engagement and drive sales strategies. This remote position requires a Bachelor's degree in Accounting or Finance and ...

Aramark

Food Service Supervisor - WAC

Newark, DE · On-site

Direct daily activities. Maintains food production that ensures the safety and quality of food ... Train/mentor other food service workers. Maintain logs on all maintenance required on equipment ...

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Service Director information

See Delaware salary details

$30.5K

$102.8K

$174.7K

How much do service director jobs pay per year?

As of May 30, 2026, the average yearly pay for service director in Delaware is $102,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,600.00 and $120,100.00 per year, depending on experience, location, and employer.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Delaware? The most popular types of Service jobs in Delaware are:
What are popular job titles related to Service Director jobs in Delaware? For Service Director jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Delaware look for? The top searched job categories for Service Director jobs in Delaware are:
What cities in Delaware are hiring for Service Director jobs? Cities in Delaware with the most Service Director job openings:
Service Director jobs near you
Regional Service Director

Regional Service Director

Berger Rental Communities

Wilmington, DE

Full-time

Posted 6 days ago

Job description

Apartment Regional Service Director

$80,000-$90,000/annually, 10% annual bonus potential, plus an annual travel reimbursement.

Benefits available on the 1st of the month, following only 30 days of employment:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts for Medical Expenses and Dependent Care
  • Short-Term Disability Income Insurance – at no cost!
  • Long-Term Disability Income Insurance – at no cost!
  • Life Insurance
  • 401K plan with employer match

Added benefits:

  • Tuition assistance program
  • $1,000 employee referral rewards
  • 15 PTO days per year
  • 1 volunteer time off day per year
  • Paid holidays and 2 floating holidays
  • 20% rent discount at any Berger community – eligible on your first day of employment

Type: Full Time: 8AM-4:30PM, Monday-Friday.

Location: Tri-State Area (PA/DE/MD) – Travel between West Chester, Phoenixville, Glenmoore, Kennett Square, Boothwyn, Wilmington, and Bel Air.

Minimum Experience: 8 years in Property Management at a Service Manager level or beyond.

Education Desired - High School or GED, Technical School Certification or Equivalent Experience, CFC Certification (minimum Type I & II), CAMT designation a plus.

Berger Communities is seeking a Regional Service Director to provide leadership, coaching, and operational oversight across a portfolio of apartment communities. This role is key in supporting on-site Service Managers and maintenance teams to ensure top-notch resident satisfaction, compliance with safety and regulatory standards, and consistent execution of company policies.

What you’ll do:

  • Lead and mentor Service Managers and maintenance teams.

  • Oversee maintenance operations, inspections, and compliance.

  • Support preventive maintenance and quality assurance programs.

  • Respond to emergencies and ensure readiness for regulatory reviews.

  • Drive operational efficiency and partner with vendors.

Why Berger?
At Berger, we’re dedicated to serving our residents, supporting our teams, and delivering great results. You’ll join a people-first culture with competitive pay, benefits, and opportunities for growth.

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