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Service Manager Jobs in Delaware (NOW HIRING)

Morgan Properties

Service Manager

Claymont, DE · On-site

$36 - $38/hr

Service Manager Claymont & Wilmington, DE Join Morgan Properties and earn a $1,000 Sign-On Bonus and $1,500 Retention Bonus after one year! Morgan Properties is seeking an experienced, hands-on ...

Texas Roadhouse

Service Manager

Middletown, DE

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Seaford, DE · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Texas Roadhouse

Service Manager

Seaford, DE · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Sprouts Farmers Market

Service Manager

Middletown, DE

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

New

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Texas Roadhouse

Service Manager

Middletown, DE · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Penske

District Service Manager

New Castle, DE

As a Penske District Service Manager (DSM), you will build a team that looks to connect their work to what motivates them and department goals. You will drive results through your team's performance ...

Penske

District Service Manager

New Castle, DE · On-site

As a Penske District Service Manager (DSM), you will build a team that looks to connect their work to what motivates them and department goals. You will drive results through your team's performance ...

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Service Manager information

See Delaware salary details

$33K

$70K

$118.6K

How much do service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service manager in Delaware is $70,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Delaware?

The most popular types of Service jobs in Delaware are:

What are popular job titles related to Service Manager jobs in Delaware?

For Service Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Delaware look for?

The top searched job categories for Service Manager jobs in Delaware are:

What cities in Delaware are hiring for Service Manager jobs?

Cities in Delaware with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Delaware as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $70,031 per year, or $33.7 per hour.

Service Manager

Morgan Properties

Claymont, DE • On-site

$36 - $38/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Morgan Properties rating

7.8

Company rating: 7.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

86th of 203 rated real estate companies

Job description

Ready to Lead a Team That Takes Pride in Excellence?
Service Manager Claymont & Wilmington, DE
Join Morgan Properties and earn a $1,000 Sign-On Bonus and $1,500 Retention Bonus after one year!
Morgan Properties is seeking an experienced, hands-on Service Manager to lead maintenance operations at our Wood Acres (178 units) and Longview (90 units)apartment communities. This is an outstanding opportunity for a maintenance leader who enjoys developing teams, solving complex maintenance challenges, and making a lasting impact on both residents and their team.
At Morgan Properties, we value leaders who take ownership, lead by example, embrace challenges, and foster a culture built on teamwork, accountability, and exceptional customer service. If you're ready to join a company that invests in its people while offering industry-leading incentives, we'd love to meet you.
What You'll Be Doing:
As a Service Manager, you will:
  • Lead and oversee daily maintenance operations across both communities.
  • Develop and execute production schedules, preventive maintenance programs, and capital improvement projects.
  • Supervise, coach, and mentor a team of Maintenance Technicians while promoting accountability and professional growth.
  • Troubleshoot and resolve complex maintenance issues involving HVAC systems, plumbing, appliances, carpentry, electrical, and general building systems.
  • Provide hands-on support with service requests and apartment turns when needed.
  • Ensure timely completion of work orders while maintaining exceptional resident satisfaction.
  • Coordinate vendors and contractors to ensure quality workmanship and timely project completion.
  • Manage inventory, maintenance materials, tools, and equipment.
  • Conduct regular inspections of buildings, grounds, common areas, and vacant apartments to maintain company standards.
  • Partner closely with the office team to deliver outstanding resident experience.
  • Participate in a rotating on-call schedule and respond to emergency situations, including weather-related events such as snow removal.
  • Foster a culture of safety, continuous improvement, respect, and outstanding customer service.

Compensation & Outstanding Benefits:
  • Excellent Pay: $36.00 - $38.00 per hour
  • $1,000 Sign-On Bonus
  • $1,500 Retention Bonus after one year of employment
  • Up to a 100% Rent Discount (eligibility requirements apply)
  • Property Staff Shared Renewal Commissions
  • Morgan Essentials: $300 Quarterly
  • On-Call Appreciation: $15/day for holding the on-call phone
  • Medical, Dental, Vision, Life, and Disability Insurance
  • 401(k) Retirement Plan with Company Match
  • Generous Paid Time Off, including holidays and sick leave
  • Ongoing training, leadership development, and advancement opportunities within a growing organization

Schedule:
  • Monday - Friday: 8:00 AM - 4:30 PM
  • Paid rotating on-call participation required
  • Availability to respond to emergency situations and weather-related events
  • Schedule subject to business needs

What We're Looking For:
  • 2+ years of maintenance leadership or management experience
  • 4+ years of multifamily maintenance experience or comparable technical experience
  • Strong expertise in HVAC, plumbing, carpentry, appliances, electrical, and general maintenance
  • HVAC Certification required; boiler experience preferred
  • Proven ability to lead teams, prioritize workloads, and drive operational excellence
  • Experience managing preventive maintenance programs, work orders, inventory, and vendor relationships
  • Strong communication, organization, and problem-solving skills
  • Passion for delivering exceptional customer service and developing high-performing teams
  • Comfortable using smartphones, maintenance applications, Microsoft Teams, email, and other technology
  • Valid driver's license with reliable transportation
  • Positive attitude with a "Whatever It Takes" approach to supporting your team and residents

Why Morgan Properties?
At Morgan Properties, we recognize that exceptional leaders deserve exceptional opportunities. That's why we're offering an enhanced compensation package including a $1,000 sign-on bonus, $1,500 retention bonus after one year, and up to a 100% rent discount along with the support, resources, and career growth opportunities to help you succeed. If you're ready to lead a great team and build a long-term career with one of the nation's largest apartment owners, we encourage you to apply today.
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If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

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