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Service Manager Jobs in Delaware (NOW HIRING)

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Service Manager information

See Delaware salary details

$33K

$70K

$118.6K

How much do service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service manager in Delaware is $70,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Delaware?

The most popular types of Service jobs in Delaware are:

What are popular job titles related to Service Manager jobs in Delaware?

For Service Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Delaware look for?

The top searched job categories for Service Manager jobs in Delaware are:

What cities in Delaware are hiring for Service Manager jobs?

Cities in Delaware with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Delaware as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $70,031 per year, or $33.7 per hour.

Automotive Service Manager -New Castle Acura

HERTRICH Family of Automobile Dealerships

New Castle, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Hertrich rating

6.7

Company rating: 6.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

80th of 152 rated car dealerships

Job description

Automotive Service Manager Full-Time | Hertrich Family of Dealerships
Lead with Purpose. Grow with a Respected Automotive Group.
The Hertrich Family of Dealerships is seeking an experienced Automotive Service Manager to join our expanding Fixed Operations leadership team.
This opportunity is ideal for a proven service leader who wants long-term growth, strong support, and the ability to make a real impact within a high-performing dealership organization.
Why Choose Hertrich?
  • Family-owned, Top 100 Ward dealership group
  • Serving customers for three generations
  • 24 dealerships | 18 automotive brands | 15 collision centers
  • Expanding Fixed Operations leadership team
  • Hands-on executive support and ongoing development
  • Performance-driven culture built on accountability and excellence
  • Strong community involvement supporting 90+ organizations

The Opportunity:
As an Automotive Service Manager, you'll lead daily service operations while developing and coaching a high-performing team in a collaborative, fast-paced environment focused on continuous improvement. You'll have the tools and leadership support needed to drive results.
What We Offer:
  • Highly competitive compensation with performance bonus potential
  • Medical, Dental, Vision & Life Insurance
  • Short- and Long-Term Disability coverage
  • Paid vacation, holidays, personal and sick days
  • 401(k) with employer match
  • Employee vehicle purchase discounts
  • Long-term career growth within a regional dealership network

What We're Looking For:
  • 2-3 years of successful Automotive Service Management experience
  • Strong leadership, communication, and problem-solving skills
  • Proven ability to drive customer satisfaction and team performance
  • Solid understanding of dealership operations (DealerTrack experience preferred)
  • Strong organizational and time-management skills
  • High School Diploma or GED required (college preferred)
  • Flexible availability to support service operations

About Hertrich
At Hertrich, we invest in our leaders and promote from within. We believe integrity, accountability, and continuous improvement are the foundation of long-term success.
Apply today and take the next step in your Service Management career.
Hertrich Family of Dealerships is an Equal Opportunity Employer and a drug-free workplace committed to building a diverse and inclusive workforce

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