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Service Manager Jobs in Delaware (NOW HIRING)

Socket.dev

$54 - $72/hr

... service. * Maintain the highest standards of the physical condition of the community. * Maintains an ongoing preventive maintenance plan for the site. * Coordinates with the property manager the ...

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Pep Boys

Service Manager Trainee

Bear, DE · On-site

$24.73 - $36.53/hr

Position Summary A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected ...

Pep Boys

Service Manager Trainee

Bear, DE

$24.73 - $36.53/hr

Position Summary A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected ...

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Service Manager information

See Delaware salary details

$33K

$70K

$118.6K

How much do service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service manager in Delaware is $70,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Delaware?

The most popular types of Service jobs in Delaware are:

What are popular job titles related to Service Manager jobs in Delaware?

For Service Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Delaware look for?

The top searched job categories for Service Manager jobs in Delaware are:

What cities in Delaware are hiring for Service Manager jobs?

Cities in Delaware with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Delaware as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $70,031 per year, or $33.7 per hour.

Automotive Service Manager - CENTRAL CAMPAIGN

HERTRICH Family of Automobile Dealerships

Milford, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Hertrich rating

5.0

Company rating: 5.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

149th of 159 rated car dealerships

Job description

Automotive Service Manager Full-Time | Delaware Beaches & Maryland's Eastern Shore

Lead a Top Service Team. Live Where Others Vacation.

The Hertrich Family of Dealerships is seeking an accomplished Automotive Service Manager ready to take the next step with one of the most respected dealership groups in Delaware and Maryland's Eastern Shore. At Hertrich, we don't just fill openings - we build careers across a growing dealership network.

This is an opportunity for a proven service leader who wants career growth, strong compensation, and a better quality of life near the beach-without sacrificing professional challenge or advancement.

Why This Opportunity?

  • Leadership role with a respected, regional dealership group
  • Long-term growth with a company that invests in its managers
  • Coastal lifestyle near the Delaware Beaches and Eastern Shore
  • Hands-on executive leadership and strong operational support
  • Performance-driven culture with high standards and accountability

About Hertrich

Family-owned for three generations, Hertrich operates 24 dealerships, 15 collision centers, and 18 automotive brands across the Delmarva Peninsula. We're a Top 100 dealership group committed to integrity, excellence, and giving back to our communities.

What We Offer:

  • Competitive compensation with performance bonus potential
  • Medical, Dental, Vision & Life Insurance
  • Short- and Long-Term Disability coverage
  • Paid vacation, holidays, and personal/sick days
  • 401(k) with employer match
  • Employee vehicle purchase discounts
  • Ongoing training and professional development

What You'll Do:

  • Lead daily service department operations
  • Drive customer satisfaction, CSI, and retention
  • Coach, train, and develop Advisors and Technicians
  • Manage workflow, productivity, and repair order efficiency
  • Monitor KPIs, financial performance, and service metrics
  • Ensure compliance with dealership and manufacturer standards
  • Build a positive, high-performance service culture

What We're Looking For:

  • 2-3 years of Automotive Service Management experience
  • Strong leadership, communication, and problem-solving skills
  • Proven success in high-volume service operations
  • Solid understanding of dealership systems (DealerTrack experience preferred)
  • High School Diploma or GED required (college preferred)
  • Willingness to relocate to Delaware or Maryland's Eastern Shore

Apply today and elevate your Service Management career-professionally and personally.

Hertrich Family of Dealerships is an Equal Opportunity Employer and a drug-free workplace.

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