ZipRecruiter

Log In

1

Service Manager Jobs in Delaware (NOW HIRING)

Pep Boys

Service Manager Trainee

Bear, DE

$24.73 - $36.53/hr

Position Summary A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected ...

JP Morgan Chase

Client Service Manager II

Newark, DE · On-site

As a Client Service Manager II within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing ...

next page

Showing results 1-20

All JobsService Manager JobsService Manager Jobs in Delaware

Service Manager information

See Delaware salary details

$33K

$70K

$118.6K

How much do service manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for service manager in Delaware is $70,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,600.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Delaware? The most popular types of Service jobs in Delaware are:
What are popular job titles related to Service Manager jobs in Delaware? For Service Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Delaware look for? The top searched job categories for Service Manager jobs in Delaware are:
What cities in Delaware are hiring for Service Manager jobs? Cities in Delaware with the most Service Manager job openings:
Service Manager jobs near you
Service Manager Trainee

Service Manager Trainee

Pep Boys

Bear, DE

$24.73 - $36.53/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Pep Boys rating

5.6

Company rating: 5.6 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

270th of 332 rated vehicle maintenance

Job description

Position Summary
A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected sales and customer Service throughout the unit; ensure the store and service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations; provides technical, administrative, operational and motivational direction to develop a dynamic high performance team.
Duties & Responsibilities
  • Sales, Profit and Productivity
  • Customer Service
  • Merchandise Presentation and Facility Maintenance

Knowledge, Skills, and Abilities
  • Strong people management and leadership skills
  • Approachability
  • Customer Focus
  • Drive for Results
  • Integrity and Trust
  • Strong verbal and written communication skills
  • Presentation Skills
  • Sound business sense
  • Strong organization and time management skills
  • Practical math skills
  • Practical reading skills

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
  • Extensive standing, walking, pushing and reaching.
  • Need full range of motion for reaching, bending and stooping.
  • Repetitive movement of hands, arms and legs.
  • Lifting of heavy equipment of up to 50 pounds.
  • May work outside and be exposed to weather.
  • Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Minimum Educational and /or Experience Level
  • Two years related experience in retail management, preferably automotive
  • Completion of two-year college or technical school program
  • Equivalent combination of education and experience with proven results

Certificates, Licenses, and/or Registrations
  • Current, valid drivers license issued in state of residence
  • Equipment Safety Certification

Benefits
  • Medical, dental, and vision benefits
  • Life insurance
  • Short Term Disability
  • Supplemental benefits
  • 401(k) with company match
  • PTO and holiday pay
  • On-demand pay partner (DailyPay)
  • Reduced benefits available for part-time team members

Pay Range
  • $24.73 to $36.53 per hour based on experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What Pep Boys employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Pep Boys logo

About Pep Boys

Sourced by ZipRecruiter

Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.

Industry

Automotive repair and maintenance

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

Year founded

1921

View All Pep Boys Jobs

Apply