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Service Manager Jobs in Delaware (NOW HIRING)

Penske

District Service Manager

New Castle, DE

As a Penske District Service Manager (DSM), you will build a team that looks to connect their work to what motivates them and department goals. You will drive results through your team's performance ...

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Honeygrow LLC

Service Manager - Newark

Newark, DE

Service Manager - Newark ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on the ...

honeygrow

Service Manager - Newark

Newark, DE · On-site

Service Manager - Newark ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on the ...

honeygrow

Service Manager - Christiana

Newark, DE · On-site

Service Manager - Christiana ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on ...

honeygrow

Service Manager - Wilmington

Wilmington, DE · On-site

Service Manager - Wilmington ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on ...

K. Hovnanian Companies

Homeowner Service Manager

Lewes, DE · On-site

$50K - $57K/yr

As a critical company representative, you will work directly with our homeowners to ensure all service requests are handled promptly and professionally. You will use your knowledge and skills to ...

honeygrow

Service Manager - Middletown

Middletown, DE · On-site

Service Manager - Middletown ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on ...

Pep Boys

Service Manager Trainee

Bear, DE · On-site

$24.73 - $36.53/hr

Position Summary A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected ...

Pep Boys

Service Manager Trainee

Bear, DE · On-site

$24.73 - $36.53/hr

Position Summary A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected ...

Burlington

Operations/Service Manager II

Wilmington, DE

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Delaware

Service Manager information

See Delaware salary details

$33K

$70K

$118.6K

How much do service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service manager in Delaware is $70,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,600.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Delaware?

The most popular types of Service jobs in Delaware are:

What are popular job titles related to Service Manager jobs in Delaware?

For Service Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Delaware look for?

The top searched job categories for Service Manager jobs in Delaware are:

What cities in Delaware are hiring for Service Manager jobs?

Cities in Delaware with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Delaware as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $70,031 per year, or $33.7 per hour.

District Service Manager

Penske

New Castle, DE

Full-time

Re-posted 14 days ago

Job description

 
Position Summary: 
As a Penske District Service Manager (DSM), you will build a team that looks to connect their work to what motivates them and department goals. You will drive results through your team's performance to ensure a high degree of effectiveness and customer experience across multiple facilities.

 
The DSM ensures that all of the district locations are resourced properly and that they are adhering to all policies and procedures through the direct supervision of the Branch Service Managers (BSMs).  In order to sustain these traits in the future, the DSM also manages the hiring, training, and development of the organization, and provides input to the District Manager (DM) on the fleet, expenses, and improvement opportunities.
 
This position will be located at the Penske facility at 51 Boulden Blvd in New Castle, DE.

 
Major Responsibilities:
Oversee the management and administration of multiple locations across the district
Implement and manage consistent policies and procedures
Conduct Location Reviews
Lead through various communication channels such as in-person meetings and conference calls
Flawless execution of company processes
Respond to customer operational inquiries
Technical training and development planning
Customer Experience
Cost control
Ensure process compliance
Maximize warranty recovery
Fleet review, consulting and planning
Root cause analysis and proactive planning
Maintain relationships with approved suppliers
Mentor / Coach / Lead a Maintenance Team
Analyze data
Other projects and tasks as assigned

 
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
5 - 10 years maintenance and leadership experience preferred
Minimum of 3 years supervisory experience
In-depth knowledge of all vehicle components including: engine, drive train, air-brakes, cooling systems, electrical systems, accessories, suspension, and tires required
Associate/Technical degree preferred, BS/BA a plus
Valid Driver's License required
Proficiency with computers including Microsoft Word, Excel, Outlook and PowerPoint a plus
Quality program certification (Six Sigma, ISO) a plus
Truck Marketing Institute, OEM, and technical training courses a plus
The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
 
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
 
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. 
The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. 
The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
The associate must be able to safely work in all weather conditions.
Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

 
Penske is an Equal Opportunity Employer.

 

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