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Service Manager Jobs in Dover, DE (NOW HIRING)

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Texas Roadhouse

Service Manager

Middletown, DE · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Morgan Properties

Service Manager

Dover, DE · On-site

$28 - $32/hr

Now Hiring a Service Manager in Dover, DE! We are seeking a hands-on, experienced Service Manager to oversee maintenance operations for Cannon Mills and Village of Westover in Dover, DE. In this ...

Texas Roadhouse

Service Manager

Middletown, DE · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Midas

Automotive Service Manager

Bridgeton, NJ · On-site

$60K - $100K/yr

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Burlington Stores

Operations Service Manager

Dover, DE · On-site

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

honeygrow

Service Manager - Middletown

Middletown, DE · On-site

Service Manager - Middletown ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on ...

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Service Manager information

See Dover, DE salary details

$26.2K

$55.6K

$94.1K

How much do service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service manager in Dover, DE is $55,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $63,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Dover, DE?

The most popular types of Service jobs in Dover, DE are:

What are popular job titles related to Service Manager jobs in Dover, DE?

For Service Manager jobs in Dover, DE, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Dover, DE look for?

The top searched job categories for Service Manager jobs in Dover, DE are:

What cities near Dover, DE are hiring for Service Manager jobs?

Cities near Dover, DE with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Dover, DE as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $69,932 per year, or $33.6 per hour.

Service Manager

Sprouts Farmers Market

Middletown, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Sprouts Farmers Market rating

6.9

Company rating: 6.9 out of 10

Based on 830 frontline employees who took The Breakroom Quiz

25th of 124 rated grocery stores

Job description

Job Introduction
At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink.
Overview of Responsibilities
  • Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
  • Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
  • Demonstrate product knowledge when assisting customers when working with team members.
  • Listen to and resolve customer complaints in compliance with company standards.
  • Champion the activity and results surrounding the customer service surveys and portal.
  • Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers.
  • Communicate standards, expectations, policy changes, and product knowledge to the team members.Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
  • Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.
  • Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.
  • Celebrate store successes and identify/address opportunities for improvement.
  • Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
  • Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.
  • Manage team member concerns and conflict through proactive and clear discussions.
  • Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers.
  • Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction.
  • Provide and receive constructive feedback and direction for effective communication and collaboration with others.
  • Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).
  • Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.
  • Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
  • Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
  • Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.
  • Help build and maintain displays on the sales floor, compliant with company programs and standards.
  • Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.
  • Communicate temperature failure of cases, shelves, and storage areas to Store Manager.
  • Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that maycrop up.
  • Flexible to perform other related duties as assigned.

Qualifications
  • Be at least 21 years of age.
  • Have a high school diploma or equivalent, a degree in business management, marketing, retailing,communications, advertising, or related field preferred.
  • Have demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising.
  • Professional communication skills, both written and verbal, along with attention to detail, analytical, andsolution-focused decisiveness.
  • Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resourcessoftware.
  • Be flexible to work a schedule that changes based on business needs, including nights, weekends, andholidays.
  • Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is requiredoccasionally.
  • Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pullforce required ranges from 80 pounds to 100 pounds.
  • Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, andtransfer items horizontally.
  • Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes,long pants, and gloves (latex and or cut-resistant).
  • Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks.

Benefits
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:
  • Competitive pay
  • Sick time plan that you can use to support you or your immediate families health
  • Vacation accrual plan
  • Opportunities for career growth
  • 15% discount for you and one other family member in your household on all purchases made at Sprouts
  • Flexible schedules
  • Employee Assistance Program (EAP)
  • 401(K) Retirement savings plan with a generous company match
  • Company paid life insurance
  • Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:
  • Bonus based on company and/or individual performance
  • Affordable benefit coverage, including medical, dental and vision
  • Health Savings Account with company match
  • Pre-tax Flexible Spending Accounts for healthcare and dependent care
  • Company paid short-term disability coverage
  • Paid parental leave for both mothers and fathers
  • Paid holidays

Get Paid Every Day!
Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday.
You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.
Why Sprouts
Grow with us!
If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
At Sprouts, we're committed to fostering an inclusive, respectful, and caring workplace culture.
Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups:
  • Inspiring Women at Sprouts
  • Rainbow Alliance at Sprouts
  • Sabor at Sprouts
  • Soul at Sprouts
  • Honored to Serve at Sprouts

Together, these groups celebrate diversity and empower our team to thrive.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.
California Residents: We collect information in accordance with California law, please see here for more information.

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