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Service Director Jobs (NOW HIRING)

MB Healthcare

Food Service Director

Jersey Shore, PA · On-site

Food Service Director Department: Dietary/Food Service Employment Type: Full Time Location: Jersey Shore Post Acute Rehabilitation and Nursing Description Director of Dietary Services / Food Service ...

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How much do service director jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service director in the United States is $102,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

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Service Director jobs near you
Food Service Director

Food Service Director

Brentwood Nursing Home

Warwick, RI

Full-time

Posted 29 days ago

Job description

Join Our Team and Nourish Lives

Are you a food safety-certified and passionate food service professional with a heart for caring? We are seeking a dedicated Food Service Director to lead our culinary team in providing exceptional dining experiences for our residents.

Responsibilities:

  • Oversee all aspects of food service operations, including menu planning, purchasing, production, and quality control

  • Manage and develop a high-performing culinary team

  • Ensure strict adherence to food safety and sanitation regulations

  • Collaborate with healthcare staff to meet residents' dietary needs and preferences

  • Create a warm and inviting dining atmosphere

What We Offer:

  • Competitive salary and comprehensive benefits package

  • Robust 401 (k) plan with employer match

  • Engaging employee perks program

  • Opportunities for professional growth and development

Qualifications:

  • Food safety certified

  • Proven experience as a Food Service Director in a long-term care setting

  • Strong leadership and management skills

  • Passion for creating delicious and nutritious meals

  • Excellent communication and interpersonal skills

  • Commitment to providing exceptional resident care

If you are a compassionate and experienced Food Service Director who is eager to make a positive impact on the lives of our residents, we encourage you to apply.

Join our team and discover a fulfilling career where you can make a difference.