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Service Director Jobs in Boston, MA (NOW HIRING)

Melrose HealthCare

Food Service Director

Melrose, MA · On-site

$90 - $120/hr

Melrose Healthcare is currently seeking a Food Service Director COMPANY OVERVIEW: At Next Step Healthcare, we are driven to provide each of our patients with an experience that exceeds their ...

CBRE

Scientific Service Director

Boston, MA · On-site

$220K/yr

The Scientific Services Director serves as the senior Subject Matter Expert (SME) for CBRE Scientific Solutions, responsible for defining and guiding the technical strategy, service offerings, and ...

Windrose at Woburn

Food Service Director

Woburn, MA · On-site

Food Services Reports To : Executive Director Status : Exempt Job Summary The Food Services Director/Executive Chef is directly responsible for establishing and maintaining all standards of quality ...

Melrose Healthcare

Food Service Director

Melrose, MA · On-site

The Food Service Director is responsible for planning, organizing, developing, and directing the overall operation of the Dietary Department in accordance with applicable federal, state, and local ...

Waters Corporation

Field Service Director

Milford, MA · Remote

The Regional Service Director is a senior business and people leader responsible for leading Waters' Service organization across the Northeast U.S. This role oversees a team of approximately 100 ...

Waters Corporation

Field Service Director

Milford, MA · On-site

Overview The Regional Service Director is a senior business and people leader responsible for leading Waters' Service organization across the Northeast U.S. This role oversees a team of approximately ...

Waters Corporation

Field Service Director

Milford, MA · Remote

Overview The Regional Service Director is a senior business and people leader responsible for leading Waters' Service organization across the Northeast U.S. This role oversees a team of approximately ...

Aramark

Food Service Director

Boston, MA · On-site

$90K - $95K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Cambridge, MA

$85K - $95K/yr

Join LifeWorks as a Food Service Director and help shape exceptional dining experiences every day. We're seeking a passionate leader who thrives in a fast-paced hospitality environment and is ...

Aramark

Food Service Director

Cambridge, MA

$85K - $95K/yr

Join LifeWorks as a Food Service Director and help shape exceptional dining experiences every day. We're seeking a passionate leader who thrives in a fast-paced hospitality environment and is ...

Aramark

Food Service Director

Cambridge, MA · On-site

$85K - $95K/yr

JoinLifeWorks as a Food Service Director and help shape exceptional dining experiences every day. We're seeking a passionate leader who thrives in a fast-paced hospitality environment and is ...

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All JobsService JobsService Director JobsService Director Jobs in Boston, MA

Service Director information

See Boston, MA salary details

$33.1K

$111.5K

$189.6K

How much do service director jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service director in Boston, MA is $111,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,300.00 and $130,400.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Boston, MA?

The most popular types of Service jobs in Boston, MA are:

What are popular job titles related to Service Director jobs in Boston, MA?

For Service Director jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Boston, MA look for?

The top searched job categories for Service Director jobs in Boston, MA are:

What cities near Boston, MA are hiring for Service Director jobs?

Cities near Boston, MA with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $111,544 per year, or $53.6 per hour.

Food Service Director

Melrose HealthCare

Melrose, MA • On-site

$90 - $120/hr

Other

Medical, Vision, Life, Retirement, PTO

Re-posted 15 hours ago

Job description

Melrose Healthcare is currently seeking a Food Service Director

COMPANY OVERVIEW:

At Next Step Healthcare, we are driven to provide each of our patients with an experience that exceeds their expectations. Whether you are a short-term patient with rehabilitation needs after a hospital stay or a long-term patient with chronic and complex care needs, our skilled nursing facilities are designed to offer personalized healthcare.

POSITION SUMMARY:

The Food Service Director plans and directs the Nursing Home Food Service staff to ensure safe, nutritious, cost effective meals and snacks for residents. Although interdisciplinary effort is required, Director of Food Services responsibilities include but are not limited to; meal time scheduling, menus, kitchen rounds, inventory, budgeting, supplies, food orders, staffing, overtime, hiring, infection control, greeting new residents, dining room rounds, grievances, meal accuracy, diet accuracy, safe workplace, harmonious workplace, customer service, policies and procedures, federal and state compliance. The Food Service Director must possess excellent leadership skills and have an ability to communicate effectively.

RESPONSIBILITIES:

  • Inspects Dietary Department daily to ensure that it is safe and sanitary.
  • Inspects storage areas on a weekly basis for proper temperatures, cleanliness, and order. Assists in cleaning procedures as needed.
  • Submits written reports to administration as necessary.
  • Plans nutritionally balanced & therapeutic meals that reflect the likes and dislikes of residents, as well as Public Health regulations.
  • Is responsible for food purchase, production, and timely service of meals.
  • Directs and supervises all dietary functions and personnel.
  • Purchases food products from approved vendors.
  • Maintains cost records and works to meet budget guidelines.
  • Monitors monthly expenditures.
  • Hires, orients, trains, counsels, disciplines, and when appropriate, terminates dietary employees.
  • Schedules work hours and assignments and reviews staff work performance.
  • Participates in monthly QAPI meeting and prepares reports accordingly.
  • Participates in the Manager on Duty program

QUALIFICATIONS:

  • Must be knowledgeable of Federal and State rules and regulations regarding nursing home dietary requirements
  • Graduate of a culinary or nutritional program, preferred
  • Certified Dietary Manager Certification, required
  • Prior food service experience in a healthcare setting, required
  • Prior food service experience in long-term care setting, preferred
  • Prior supervisory experience, preferred
  • Must be capable of maintaining regular attendance

Benefits include but not limited to:

  • Paid time off (vacation, sick, holiday)
  • Medical
  • FSA
  • Vision
  • Life Insurance
  • 401(k)
  • Life Assistance Program
  • Home and Auto Insurance Discounts
  • Verizon wireless discounts (22% discount)

Next Step Healthcare is an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive workplace for all employees.

Next Step Healthcare is an Equal Opportunity / Affindanue Employer

All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.

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