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Service Director Jobs in Boston, MA (NOW HIRING)

City Winery Boston

Director of Service

Boston, MA · On-site

$90K - $95K/yr

The Service Director leads the daily execution of operational initiatives, develops high-performing teams,and ensures consistent execution of City Winery's hospitality standards. This leader partners ...

City Winery International

Director of Service

Boston, MA · On-site

$90K - $95K/yr

The Service Director leads the daily execution of operational initiatives, develops high-performing teams,and ensures consistent execution of City Winery's hospitality standards. This leader partners ...

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Service Director information

See Boston, MA salary details

$33.1K

$111.5K

$189.5K

How much do service director jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service director in Boston, MA is $111,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,300.00 and $130,300.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Boston, MA?

The most popular types of Service jobs in Boston, MA are:

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For Service Director jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Boston, MA look for?

The top searched job categories for Service Director jobs in Boston, MA are:

What cities near Boston, MA are hiring for Service Director jobs?

Cities near Boston, MA with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $111,525 per year, or $53.6 per hour.

Food Service Director

Marlborough Hills Rehabilitation & Health Care Center

Marlborough, MA • On-site

$36 - $39/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Marlborough Hills Rehabilitation & Health Care Center is hiring a full-time Director of Dining Services to join our team!

As the department head, you oversee the dining department's operations, including ordering, staffing, and planning, to ensure our residents receive delicious, nutritious meals that meet their care needs. Salaried role ranging from $36 to $39 an hour.

Education and Experience:

  • Must possess, as a minimum, a high school diploma or its equivalent.

  • Must have completed an accredited course in dietetic training approved by the American Dietetic Association and state agencies.

  • A minimum of two (2) years experience in a supervisor capacity in a hospital, skilled nursing care facility or other related medical field is preferred.

  • Training in cost control, food management, diet therapy, etc.

Duties:

  • Ensure that safety precautions, life safety, and infection control policies and procedures are followed during the daily work assignments.

  • Must be able to prepare food that is nutritionally balanced.

  • Assume the authority, responsibility, and accountability necessary to carry out the duties of this department.

  • Follow company budget guidelines.

  • Order and monitor use of supplies and equipment minimizing waste and misuse of supplies and equipment.

  • Maintain a reference library of written material, laws, etc. necessary for complying with current standards and regulations.

  • Complete paperwork requirements on schedule and in an accurate, appropriate manner.  Work with a minimum of error while paying attention to detail.

  • Work with Administration in planning for educational programs that will upgrade the competency of the dietary staff.

  • Interview and hire all dietary staff

Benefits:

  • Weekly Pay

  • Holiday Pay

  • Career Advancement Opportunities

  • Exclusive Employer Discount Program

  • 401(k) with Employer Match

Available for Full-Time Staff:

  • Employer-Paid Life Insurance

  • Vacation and Personal Time

  • Health, Dental, and Vision Insurance

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. Our facility follows federal and state guidelines regarding staff vaccinations. Our policy requires all staff to be up to date with COVID and flu vaccinations, or acknowledge a declination of the vaccination(s).