ZipRecruiter

Log In

1

Professional Service Jobs in Boston, MA (NOW HIRING)

BitSight

Professional Services Consultant

Boston, MA · On-site

If so, the Consultant role, part of our Professional Services organization, might be a great fit for you. Bitsight is a cyber risk management leader transforming how companies manage exposure ...

BitSight

Professional Services Consultant

Boston, MA · Remote

If so, the Consultant role, part of our Professional Services organization, might be a great fit for you. Bitsight is a cyber risk management leader transforming how companies manage exposure ...

Ataccama

Director of Professional Services

Boston, MA · On-site

$220 - $300/hr

Challenging Fun ONE Team Customer Centric Candid and Caring Aim High Ataccama's Professional Services team is dedicated to helping customers maximize the value of the Ataccama ONE platform, ensuring ...

Starburst

VP, Professional Services

Boston, MA · Remote

$150K - $192K/yr

We are looking for a VP of Professional Services to lead and scale the organization responsible for the following technical phases of the customer journey: onboarding, adoption, utilization, and ...

LPL Financial

Financial Service Professional

Waltham, MA · On-site

$25.50 - $42.49/hr

Job Overview As a Financial Service Professional you will be providing support to Commonwealth's advisors and their support staff through phone and email inquiries. These inquires can range from ...

Starburst

VP, Professional Services

Boston, MA · On-site

$150K - $192K/yr

We are looking for a VP of Professional Services to lead and scale the organization responsible for the following technical phases of the customer journey: onboarding, adoption, utilization, and ...

next page

Showing results 1-20

All JobsProfessional Service JobsProfessional Service Jobs in Boston, MA

Professional Service information

What are professional services?

Professional services refer to specialized services provided by individuals or firms with expertise in particular fields, such as law, accounting, consulting, engineering, or IT. These services typically require advanced training, certification, or professional licenses. Companies and individuals hire professional service providers to help with complex tasks, problem-solving, or strategic advice that goes beyond general business operations. Examples include legal advice, tax planning, management consulting, and software implementation. The goal is to deliver value through expert knowledge and tailored solutions.

What are the key skills and qualifications needed to thrive in professional service?

To thrive in Professional Services, you need strong analytical abilities, industry-specific knowledge, and typically a relevant bachelor's degree or higher. Familiarity with project management tools, CRM systems, and, in some cases, certifications such as PMP or Six Sigma are beneficial. Exceptional interpersonal skills, adaptability, and effective communication set top performers apart in client-facing roles. These skills are crucial for delivering value to clients, managing complex projects, and maintaining high standards of service in a competitive environment.

How do professionals in service roles typically collaborate with other departments to deliver client solutions?

Professionals in service roles often work closely with departments such as sales, product development, and customer support to ensure the best outcomes for clients. Regular cross-functional meetings and project updates help align everyone on client goals and service delivery expectations. Effective communication and a collaborative mindset are key, as service professionals often act as the bridge between clients and internal teams, translating client needs into actionable tasks. This collaborative approach not only improves client satisfaction but also helps professionals build a broad network within the organization.

What is the difference between Professional Service vs Consultant?

AspectProfessional ServiceConsultant
Required CredentialsCertifications, licenses, specialized trainingExpertise, industry experience, certifications (if applicable)
Work EnvironmentClient sites, offices, project-basedAdvisory roles, project-based, client meetings
Employer & Industry UsageConsulting firms, professional service providersConsulting firms, independent consultants, agencies
Common Search & ComparisonYesYes

Professional Service and Consultant roles often overlap, but Professional Service typically refers to specialized, credentialed work provided by firms or individuals offering ongoing, structured services. Consultants focus on advising and problem-solving, often on a project basis. Both roles require expertise and industry knowledge, but Professional Services tend to involve more formalized processes and certifications.

What jobs are considered professional services?

Professional services jobs include roles such as accountants, lawyers, consultants, engineers, architects, and healthcare providers. These positions typically require specialized education, certifications, or licenses and involve providing expert advice or specialized skills to clients. They often work in office environments and may require ongoing professional development.

What are the most commonly searched types of Service jobs in Boston, MA?

The most popular types of Service jobs in Boston, MA are:

What cities near Boston, MA are hiring for Professional Service jobs?

Cities near Boston, MA with the most Professional Service job openings:

Professional Service jobs near you
Infographic showing various Professional Service job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Engineer, Professional Services

IT Solutions Consulting LLC

Boston, MA • On-site, Remote

$89K - $119K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary: The Engineer, Professional Services is responsible for assisting the Project team and providing knowledge and expertise for a range of project implementations and extended client engagements. The ideal candidate has a high level of attention to detail, takes initiative, and can drive results for customer requirements. The Engineer, Professional Services will be responsible for maintaining the organization's standard for customer service and delivering projects with the highest attention to compliance and quality. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Responsibilities:
  • Project Utilization of 70% billable hours per week, including all dispatch and project work directly involved for the client.
  • As requested, travel onsite to client offices to provide services supporting the project team. Days not spent travelling will be worked either onsite at the office or in the agreed upon remote location.
  • Provide superior service to customers and clients.
  • Work closely with the project team to complete the defined project objectives outlined in the project statement of work.
  • Collect and analyze project data to create status reports against the established project milestones and recommend future actions.
  • Review reports of production, malfunction, and maintenance to determine or address issues.
  • Assess the status of projects against the planned schedule, identify actual or potential problems, and facilitate solutions to ensure projects are completed on time.
  • Manage and prioritize personal utilization in project work to ensure that hours are being directed towards productive, billable work.
  • Other related duties as assigned, including dispatch work on client sites, and managing service tickets that are assigned to the project team queue, and responding in an agreed upon timeframe.
  • Analyzes and troubleshoots ticket logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Acts as a first level technical escalation point to assist associate engineers with troubleshooting technical challenges and providing solutions, escalating further to senior engineers when necessary.
  • Interacts and works directly with multiple advanced engineer groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time if needed.

Requirements
Knowledge, Skills, and Abilities:
  • Strong oral and written communication skills
  • Effective time management and multi-tasking skills
  • Maintains the ability to stay organized and be detail-oriented
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
  • Confident and comfortable with client facing activity. Demonstrates the ability to follow up on client feedback to drive outcomes
  • Strong oral and written communication skills
  • Communicate effectively with internal team members, customers, clients, and stakeholders.
  • Expert level Microsoft Windows /Active Directory and related services
  • Server hardware configuration, including RAID, NIC teaming
  • Exchange 2010, 2013, 2016, 2019 - Management, troubleshooting, and migrations
  • Microsoft 365 (Exchange Online, SharePoint, Azure AD & Intune)
  • Hypervisor (VMware ESXi, Microsoft Hyper-V, Citrix XenServer)
  • Network Design (Firewall, Router, Switch configurations)
  • WAN configuration including BGP and MPLS
  • Terminal Services, Remote Desktop Services, or Citrix XenApp/Desktop
  • Microsoft SQL 2012 and later
  • Wireless Network technologies including cloud managed products
  • Enterprise Security Products (CrowdStrike, Microsoft Defender, Cylance)

Experience
Experience
  • 4+ years of experience as an Assistant Project Engineer or Project Engineer.
  • 3 years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • Bachelor's degree in a related discipline or equivalence of professional work
  • Active Directory experience including DNS, DHCP, NTFS, File/Printer Share, Group Policy
  • Experience in implementation and management of VoIP technology
  • Authentication technology experience, SSO/SAML, MFA, Zero Trust preferred

Certificates, Licenses, Registrations:
  • Prefer administrator or expert level certifications in networking and cloud technologies, including Microsoft 365 and Azure

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply