ZipRecruiter

Log In

1

Service Director Jobs in Florida (NOW HIRING)

J.C. Newman Cigar Co.

Service Director

Tampa, FL

$65K - $75K/yr

Service Director For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted premium cigars in Tampa's historic Ybor City. In late 2026, we will open three new hospitality ...

J.C. Newman Cigar Co.

Service Director

Tampa, FL · On-site

$65K - $75K/yr

Service Director For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted premium cigars in Tampa's historic Ybor City. In late 2026, we will open three new hospitality ...

J.C. Newman Cigar Co.

Service Director

Tampa, FL · On-site

$65K - $75K/yr

Service Director For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted premium cigars in Tampa's historic Ybor City. In late 2026, we will open three new hospitality ...

Werner Hyundai

Service Director

Tallahassee, FL · On-site

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule: Monday-Friday with weekends as needed. You will report to the General manager of your respective ...

Werner Hyundai

Service Director

Tallahassee, FL

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule: Monday-Friday with weekends as needed. You will report to the General manager of your respective ...

Werner Hyundai

Service Director

Tallahassee, FL · On-site

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule: Monday-Friday with weekends as needed. You will report to the General manager of your respective ...

next page

Showing results 1-20

All JobsService JobsService Director JobsService Director Jobs in Florida

Service Director information

See Florida salary details

$22.8K

$76.7K

$130.4K

How much do service director jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service director in Florida is $76,727.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $89,700.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Florida?

The most popular types of Service jobs in Florida are:

What are popular job titles related to Service Director jobs in Florida?

For Service Director jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Florida look for?

The top searched job categories for Service Director jobs in Florida are:

What cities in Florida are hiring for Service Director jobs?

Cities in Florida with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,727 per year, or $36.9 per hour.

Service Director

Tampa, FL

J.C. Newman Cigar Co.
Tobacco Manufacturing • 51 - 200 employees
Learn more about J.C. Newman Cigar Co.external

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Service Director

For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted premium cigars in Tampa's historic Ybor City. In late 2026, we will open three new hospitality experiences across the El Reloj District: Elaine's Restaurant, Stanford's Cigar Club, and The Inn at El Reloj, alongside a growing private events program.

We are seeking a Service Director to build and lead the front-of-house program across the property. This hands-on leadership role oversees service standards, training, guest experience, and daily operations for the restaurant, cigar club, inn guest services, and events program.

Compensation & Benefits

  • $65,000–$75,000 annually, based on experience
  • Performance bonus opportunity beginning in year two
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Company-paid life insurance and short-term disability
  • Company-sponsored long-term disability
  • Paid time off

Position Summary

The Service Director is responsible for creating and maintaining exceptional guest experiences across the El Reloj District. This role leads the front-of-house team, develops service standards and training programs, oversees daily operations, supports private events, and partners closely with executive leadership to build a best-in-class hospitality program.

Essential Duties & Responsibilities

  • Develop and maintain service standards across the restaurant, cigar club, inn guest services, and events program
  • Recruit, train, coach, and lead a high-performing front-of-house team
  • Create and deliver ongoing training focused on hospitality, service techniques, product knowledge, and guest engagement
  • Maintain a strong floor presence and lead service by example
  • Oversee daily front-of-house operations, including scheduling, labor management, pre-shift meetings, and service execution
  • Partner with the events team to ensure seamless execution of private events
  • Manage front-of-house operational inventories and supplies
  • Utilize and oversee systems including reservations, scheduling, event management, and operational software
  • Monitor labor costs, staffing levels, and team productivity
  • Collaborate with the General Manager, Executive Chef, Beverage Director, and executive leadership to ensure operational alignment
  • Manage employee performance, coaching, documentation, and corrective action when necessary
  • Ensure compliance with company policies and all applicable health, sanitation, alcohol, and safety regulations

Qualifications

  • Minimum two years of progressive restaurant or hospitality leadership experience
  • Proven success building, developing, or elevating a service program
  • Strong training, coaching, and team development experience
  • Experience managing private dining, catering, or events
  • Strong communication, organizational, and leadership skills
  • Ability to manage staffing, labor controls, and operational performance
  • Basic understanding of sales, labor, and cost management
  • Experience with hospitality technology platforms preferred
  • English proficiency required; Spanish preferred
  • Comfortable working in and around a premium cigar environment

Physical Requirements & Work Environment

  • Ability to stand and walk for extended periods in a fast-paced hospitality environment
  • Ability to lift and move up to 25 pounds occasionally
  • Exposure to premium cigar smoke in designated areas
  • Full-time position requiring evenings, weekends, holidays, and occasional extended schedules based on business needs

Ready to Join Us?

If you are a hospitality leader with the experience, vision, and dedication to teaching that this role demands, we would welcome the opportunity to speak with you. Please submit your resume and a brief note about your service background and your approach to staff training to hr@jcnewman.com or apply online at www.jcnewman.com/careers.

J.C. Newman Cigar Co. is proud to be an Equal Opportunity Employer. We are a drug-free workplace and conduct pre-employment drug screening.

Apply