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Service Director Jobs in Florida (NOW HIRING)

West Kendall Toyota

Service Director

Miami, FL · On-site

The Service Director accomplishes objectives through the use of staff, pricing, advertising, and customer satisfaction. What are the day-to-day responsibilities? * Achieving a higher level of repeat ...

Bean Automotive Group

Service Director

Miami, FL

The Service Director accomplishes objectives through the use of staff, pricing, advertising, and customer satisfaction. What are the day-to-day responsibilities? * Achieving a higher level of repeat ...

Bean Automotive Group

Service Director

Miami, FL

The Service Director accomplishes objectives through the use of staff, pricing, advertising, and customer satisfaction. What are the day-to-day responsibilities? * Achieving a higher level of repeat ...

J.C. Newman Cigar Co.

Service Director

Tampa, FL · On-site

$65K - $75K/yr

Service Director For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted premium cigars in Tampa's historic Ybor City. In late 2026, we will open three new hospitality ...

J.C. Newman Cigar Co.

Service Director

Tampa, FL · On-site

$65K - $75K/yr

Service Director For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted premium cigars in Tampa's historic Ybor City. In late 2026, we will open three new hospitality ...

Werner Hyundai

Service Director

Tallahassee, FL · On-site

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule: Monday-Friday with weekends as needed. You will report to the General manager of your respective ...

J.C. Newman Cigar Co.

Service Director

Tampa, FL

$65K - $75K/yr

Service Director For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted premium cigars in Tampa's historic Ybor City. In late 2026, we will open three new hospitality ...

Werner Hyundai

Service Director

Tallahassee, FL

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule: Monday-Friday with weekends as needed. You will report to the General manager of your respective ...

Werner Hyundai

Service Director

Tallahassee, FL · On-site

Service Director Job Type: Full-Time Experience: Required Earnings: $12,000-$20,000 Work Schedule: Monday-Friday with weekends as needed. You will report to the General manager of your respective ...

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Service Director information

See Florida salary details

$22.8K

$76.7K

$130.4K

How much do service director jobs pay per year?

As of Jul 27, 2026, the average yearly pay for service director in Florida is $76,727.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Florida? The most popular types of Service jobs in Florida are:
What are popular job titles related to Service Director jobs in Florida? For Service Director jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Florida look for? The top searched job categories for Service Director jobs in Florida are:
What cities in Florida are hiring for Service Director jobs? Cities in Florida with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Florida as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $76,727 per year, or $36.9 per hour.

Service Director

West Kendall Toyota

Miami, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Who We Are:

Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our 670 associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time!

What We Offer: 

Our associates enjoy competitive compensation and benefit offerings, among the best in the industry, and some of which include:

  • 3 weeks of Paid Time-Off per year.
  • Paid Holidays.
  • 401(k) Retirement Plan with 50% Employer Match.
  • Paid Health, Gap, Life and AD&D Insurance.
  • Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.
  • Paid Volunteer Time-Off Program.
  • Award-Winning Wellness Program and Healthcare Premium Incentives.
  • Employee Discounts.
  • ASE certification reimbursement and paid continuing education program to further your career.
  • Continued education, manufacturer hands-on and web-based training.

We presently have an employment opportunity for a Service Director in one of our operations.  In this new role, the Service Director strives to operate a higher functioning and profitable department. The Service Director accomplishes objectives through the use of staff, pricing, advertising, and customer satisfaction.

What are the day-to-day responsibilities?

  • Achieving a higher level of repeat business
  • Regularly remains in contact with customer source and maintains an efficient level of service to ensure customer satisfaction.
  • Achieve high sales performance by meeting monthly targets for gross profit
  • Increase sales by preparing and formulating annual forecast, adjusting forecast as needed and developing and implementing sales promotions as needed.
  • Maintains gross profit percentages
  • Interacts effectively with co-workers, understands and follows work rules and procedures
  • Remains abreast of current factory incentives and code deliveries on dealership completed accordingly.

Position Requirements:

  • High School diploma or equivalent. College degree preferred.
  • Three to five years’ experience in automotive service industry.
  • Leadership qualities and experience.
  • Good communication skills.

Employment is contingent upon successful completion of a thorough drug and background screening to include MVR. Bean Automotive Group is an equal opportunity and drug free employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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