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Healthcare Customer Service Advocate Jobs (NOW HIRING)

Customer Service

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Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... customer advocacy, or financial services. * Strong understanding of mortgage delinquency ...

New

Teleperformance

Healthcare Customer Service Representative

$17.50 - $20.75/hr

... Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... customer advocacy, or financial services. * Strong understanding of mortgage delinquency ...

New

Ourhrconnect

Customer Service Advocate II

Columbia, SC · On-site

Customer Service Advocate Day-In-The-Life Video To Qualify For This Position, You'll Need The ... Subsidized health plans, dental and vision coverage * 401k retirement savings plan with company ...

RN Express

Healthcare Customer Services Rep

Valhalla, NY · On-site

$16.75 - $22.75/hr

With that being said we need to make sure 100% that they are comfortable working in this type of environment. • Will consider candidates w/ Healthcare expr & have provided 'customer service' to ...

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Healthcare Customer Service Advocate information

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How much do healthcare customer service advocate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for healthcare customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What does a healthcare customer service advocate do?

A Healthcare Customer Service Advocate assists patients, policyholders, and providers by answering questions about health insurance coverage, benefits, claims, and billing. They act as a liaison between customers and healthcare or insurance organizations, helping to resolve issues and ensure a positive experience. These advocates often handle phone calls, emails, and sometimes in-person inquiries, providing guidance on healthcare processes and helping customers understand their plans. Their goal is to deliver clear, accurate information and support to help people navigate the healthcare system.

What are the key skills and qualifications needed to thrive as a healthcare customer service advocate, and why are they important?

To thrive as a Healthcare Customer Service Advocate, you need strong communication skills, knowledge of healthcare processes or insurance, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, healthcare databases, and call center systems is important for managing patient information and resolving inquiries efficiently. Empathy, patience, and problem-solving abilities help you connect with customers and handle sensitive situations. These skills ensure accurate support, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What are some common challenges faced by healthcare customer service advocates, and how can they be addressed?

Healthcare Customer Service Advocates often encounter challenges such as handling sensitive patient information, navigating complex insurance policies, and managing high call volumes with empathy. To address these, it's important to stay updated on healthcare regulations, actively listen to each customer’s concerns, and utilize support from team members and supervisors. Many organizations also offer ongoing training and knowledge bases to help advocates resolve issues efficiently while maintaining a compassionate approach.

What is the difference between Healthcare Customer Service Advocate vs Healthcare Customer Support Specialist?

AspectHealthcare Customer Service AdvocateHealthcare Customer Support Specialist
CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; certifications may be preferred
Work EnvironmentCall centers, healthcare offices, remoteCall centers, healthcare facilities, remote
Employer & Industry UsageHospitals, insurance companies, healthcare providersInsurance companies, healthcare providers, third-party vendors
Common Search & ComparisonYesYes

Both roles involve assisting patients and healthcare consumers, handling inquiries, and providing support. The Healthcare Customer Service Advocate often focuses on patient advocacy, insurance issues, and navigating healthcare plans, while the Healthcare Customer Support Specialist may handle technical support, billing questions, or general customer inquiries. Both positions require strong communication skills and familiarity with healthcare terminology, but the Advocate role emphasizes patient advocacy and insurance navigation more heavily.

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What job categories do people searching Healthcare Customer Service Advocate jobs look for?

The top searched job categories for Healthcare Customer Service Advocate jobs are:

Healthcare Customer Service Advocate jobs near you
Infographic showing various Healthcare Customer Service Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Service Advocate

360 IT Professionals

San Jose, CA • On-site

Contractor

Re-posted 11 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Handle all process and systems related support requests (Licensing requests, Support Portal issues etc.)

Develop and contribute to internal and external knowledge bases

Be a champion for our customers. Go above and beyond to support their business and use of the client product to ensure that we have highly-satisfied customers.

Qualifications

2+ years of experience in customer-facing positions

The passion & ability to adapt to a fast-paced environment, learning new things, while never being satisfied with the status quo.

Additional Information

Thanks and Regards,

Vikas Kumar

vikas.kumar(@)360itpro.com

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