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Manager Of Customer Care Jobs (NOW HIRING)

Meenan

Customer Care Agent

Newtown, PA · On-site

$14.50 - $19.50/hr

If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you! Responsibilities: As a Customer Care Agent , you will take incoming ...

Meenan

Customer Care Agent

Newtown, PA · On-site

$14.50 - $19.50/hr

If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you! Responsibilities: As a Customer Care Agent , you will take incoming ...

Petro

Customer Care Agent

Woodbury, NY

$16.25 - $21.75/hr

If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you! Responsibilities: As a Customer Care Agent , you will take incoming ...

Star Group LP

Customer Care Agent

Hopewell, NY · On-site

$18 - $20/hr

If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you! Responsibilities: As a Customer Care Agent , you will take incoming ...

Victaulic

Customer Care Project Coordinator

Easton, PA · On-site

$17 - $22/hr

Customer Care Supervisor Responsibilities : Sales liaison to our internal and external customers ... Coordination of project delivery requirements utilizing project management and basic expediting ...

SunSource

Customer Care Supervisor

Phoenix, AZ

As the Customer Care Manager at Heitek Automation, you will lead the customer care function ... Management Oversight: Ensure accurate and efficient processing of quotes and customer orders ...

SunSource

Customer Care Supervisor

Phoenix, AZ · On-site

... Management Oversight: • Ensure accurate and efficient processing of quotes and customer orders ... customer care processes • Drive continuous improvement initiatives across order entry ...

Toll Brothers Inc

Customer Care Representative

Houston, TX · On-site

$15.25 - $20.75/hr

We're the country's premier luxury builder with the widest range of product offerings and price ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

VRC

Customer Care Agent

Newark, CA · On-site

$23 - $26/hr

Customer Care Manager Summary: This position is responsible for interacting with customers to ... Work on special projects as required by the Customer Service Manager or Director of * Operations or ...

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Manager Of Customer Care information

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How much do manager of customer care jobs pay per year?

As of Aug 7, 2026, the average yearly pay for manager of customer care in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Customer Care vs Customer Service Supervisor?

AspectManager Of Customer CareCustomer Service Supervisor
ResponsibilitiesOversees customer care strategies, manages teams, improves customer satisfactionSupervises daily customer service operations, handles escalations, trains staff
CredentialsBachelor's degree, experience in customer service managementHigh school diploma or equivalent, experience in customer service
Work EnvironmentOffice setting, strategic planningCall centers, retail, or service environments
Industry UsageCommon in larger organizations with dedicated customer care departmentsFound in various industries, often in retail and hospitality

The Manager Of Customer Care focuses on strategic oversight and improving overall customer satisfaction, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are some common challenges a manager of customer care faces, and how can they be addressed?

A Manager of Customer Care often encounters challenges such as balancing high customer satisfaction with operational efficiency, handling escalated issues, and leading a diverse team with varying skill sets. Building clear communication channels, implementing robust training programs, and fostering a positive team culture are effective ways to address these challenges. Additionally, leveraging customer feedback and regularly analyzing performance metrics can help managers identify areas for improvement and ensure both the team and customers are well supported.

What does a manager of customer care do?

A Manager of Customer Care oversees the customer service department to ensure customers receive excellent support and assistance. They are responsible for setting service standards, managing a team of customer service representatives, resolving escalated issues, and developing strategies to improve customer satisfaction. Their role often includes analyzing customer feedback, implementing process improvements, and coordinating with other departments to address customer needs. The goal is to build strong relationships with customers and enhance their overall experience with the company.

What are the key skills and qualifications needed to thrive as a manager of customer care, and why are they important?

To thrive as a Manager of Customer Care, you need strong leadership abilities, experience in customer service environments, and a relevant degree or equivalent experience in management. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and team development skills set top performers apart in this role. These competencies are essential for driving customer satisfaction, optimizing support operations, and fostering a positive team culture.
More about Manager Of Customer Care jobs
What cities are hiring for Manager Of Customer Care jobs? Cities with the most Manager Of Customer Care job openings:
What are the most commonly searched types of Of Customer Care jobs? The most popular types of Of Customer Care jobs are:
What states have the most Manager Of Customer Care jobs? States with the most job openings for Manager Of Customer Care jobs include:
What job categories do people searching Manager Of Customer Care jobs look for? The top searched job categories for Manager Of Customer Care jobs are:
Manager Of Customer Care jobs near you
Infographic showing various Manager Of Customer Care job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Specialist, Customer Care

XPO Logistics

North Richland Hills, TX • On-site

$14.75 - $19.50/hr

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

XPO rating

6.9

Company rating: 6.9 out of 10

Based on 222 frontline employees who took The Breakroom Quiz

226th of 359 rated logistics

Job description

What you'll need to succeed as a Customer Care Specialist at XPO
Minimum qualifications:
  • 1 year of related work experience
  • Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

Preferred qualifications:
  • High school diploma or equivalent work or military experience
  • 3 years of customer service experience
  • 1 year of transportation industry experience
  • Available to work a variety of shifts
  • Familiar with CRM technology (e.g. Salesforce.com)
  • Able to identify and help implement continuous improvement solutions
  • Able to understand instructions and pre-established guidelines to perform required tasks

About the Customer Care Specialist job
Pay, benefits and more:
  • Competitive compensation package
  • Full health insurance benefits available on day one
  • Life and disability insurance
  • Earn up to 13 days of PTO over your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance

What you'll do on a typical day:
  • Investigate invoice disputes, audit against tariffs and client contracts using a variety of tools and systems
  • Keep the customer updated throughout the process and escalate issues, as needed
  • Understand customer concerns and provide helpful information regarding the application of charges and reasons for accessorial charges
  • Develop trust between XPO and our customers by providing education on supporting documentation
  • Utilize the case management system to document all required elements of customer interactions
  • Use internal systems to understand shipment history, answer questions, and provide solutions to customers
  • Support customers who have problems on the XPO website (e.g. registration, passwords, tools and/or navigation)

About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.

What XPO employees say

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Benefits

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About XPO

Sourced by ZipRecruiter

Founded in Greenwich, Connecticut, XPO Logistics, Inc., operating under the brand name XPO, is a one of the leading companies in the transportation and logistics sector. Operating its services in 30 countries, the company employs the use of ground-breaking technology in providing a broad suite of logistics services including supply chain management, freight brokerage, last mile logistics, and intermodal and drayage transportation. XPO's impressive history dates back to 2011 and within its relatively short existence, it has made a series of acquisitions to consolidate its top-notch range of services. Their mission is to provide outstanding results to customers by envisioning and implementing significant advancements in freight transportation and logistics.

Industry

Import-export

Company size

10,000+ Employees

Headquarters location

Greenwich, CT, US

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