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Vp Of Customer Experience Jobs (NOW HIRING)

Illuminus

Vice President of Marketing

Fitchburg, WI · On-site

... customer experience, and position Illuminus as a leader in senior living, home health and hospice ... The Vice President of Marketing will have the opportunity to help shape the future of a growing ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Eccalon LLC

Vice President of Sales

Detroit, MI

Drive expansion, upsell, and cross-sell strategies within existing customer bases. * Build, lead ... Experience leading enterprise, strategic, or complex sales cycles. * Advanced manufacturing ...

MODERNCONTROLS LLC.

VP of Sales

New Castle, DE · On-site

ModernControls has been servicing customers for their Building Automation, HVAC/R, Plumbing and ... Education and/or Experience: Bachelor's degree in Business, Engineering, Construction Management ...

Midmark

Vice President, Customer Engagement

Versailles, OH · Hybrid

$128K - $164K/yr

The Vice President will lead across Customer Experience, Service Operations, Voice of the Customer, and Hospitality, establishing an integrated strategy that improves the customer journey and ...

EmpowerHome Team

Vice President Of Marketing

Chantilly, VA · On-site

$100K - $150K/yr

The VP of Marketing will own the company's marketing strategy, lead-generation planning, marketing ... Competitive executive-level base salary based on experience and demonstrated results. * Range: $100 ...

JRG Partners

VP of Supply Chain

Raleigh, NC · On-site

Our dedication to continuous improvement and customer satisfaction drives our success in delivering ... Proven track record of executive leadership and management experience in supply chain, preferably ...

PHIflow, LLC

VP of Sales, Operations

New York, NY

Segment and delineate customer classifications for targeted strategies in the US Healthcare market ... The experienced candidate will have worked in Healthcare, Legal, Compliance, HIPAA, Data Security ...

AppJaxx

Vice President of Sales

Hatfield, PA

We help clients scale their businesses through automated outreach, data-driven targeting, and CRM-based follow-up systems. We're expanding quickly and looking for a Vice President of Sales to take ...

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Vp Of Customer Experience information

See salary details

$79.5K

$163.2K

$262K

How much do vp of customer experience jobs pay per year?

As of Sep 2, 2026, the average yearly pay for vp of customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VP of Customer Experience?

To thrive as a VP of Customer Experience, you need expertise in customer journey mapping, data analytics, and strategic leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback systems, and experience management tools is typically required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for this role. These abilities are crucial for driving organizational alignment, enhancing customer satisfaction, and achieving business growth.

What are some common challenges faced by a VP of Customer Experience when aligning cross-functional teams?

A VP of Customer Experience often encounters challenges in unifying different departments—such as sales, marketing, product development, and support—around a shared vision for customer satisfaction. Each team may have its own priorities and metrics, so fostering collaboration and ensuring consistent communication is critical. It requires strong leadership, the ability to break down silos, and the implementation of customer-focused processes across the organization. Success in this area leads to a more seamless customer journey and measurable improvements in customer loyalty.

What is the difference between Vp Of Customer Experience vs Customer Service Manager?

AspectVp Of Customer ExperienceCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, customer journey, and brand perceptionManages daily customer service operations and support teams
FocusStrategic improvement of customer satisfaction and loyaltyOperational efficiency and issue resolution
Required CredentialsBachelor's degree, often with marketing or business background; experience in customer experience rolesBachelor's degree, customer service or related experience
Work EnvironmentExecutive-level, cross-departmental collaborationTeam management, customer support centers

The Vp Of Customer Experience focuses on strategic initiatives to enhance overall customer satisfaction and brand perception, while the Customer Service Manager handles daily support operations and direct customer interactions. Both roles require strong communication skills and industry knowledge, but differ in scope and responsibilities.

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Vp Of Customer Experience jobs near you
Infographic showing various Vp Of Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President of Marketing

Illuminus

Fitchburg, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Description:

The VP of Marketing provides strategic leadership for enterprise marketing, brand development, lead generation, and customer engagement across the Illuminus organization. This executive leader is responsible for developing and executing integrated marketing strategies that strengthen brand awareness, support occupancy growth, enhance customer experience, and position Illuminus as a leader in senior living, home health and hospice, affordable housing, and healthcare services.


Working collaboratively with operations, sales, executive leadership, and community teams, the Vice President of Marketing leads organizational marketing initiatives across digital, traditional, and community-based channels while fostering a high-performing and mission-centered marketing culture.


This role serves as a key strategic partner in advancing the organization’s mission, growth objectives, and long-term vision.


Why Join Illuminus

Illuminus is a mission-driven organization dedicated to serving older adults through compassionate care, meaningful relationships, and innovative services. The Vice President of Marketing will have the opportunity to help shape the future of a growing organization committed to excellence, culture, and strategic growth.


This role offers the opportunity to:

  • Influence enterprise strategy and organizational growth
  • Lead brand evolution across a respected senior living organization
  • Collaborate with a mission-centered executive leadership team
  • Drive meaningful impact for residents, families, and team members
  • Help modernize and strengthen marketing capabilities across multiple communities
Requirements:
  • Bachelor’s degree in Marketing, Communications, Business, or related field required.
  • Master’s degree preferred.
  • Minimum of seven to ten years of progressive marketing leadership experience required.
  • Experience within senior living, healthcare, hospitality, or multi-site service organizations strongly preferred.
  • Strong strategic thinking and executive leadership capabilities.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to lead cross-functional collaboration and organizational initiatives.
  • Proficiency in digital marketing platforms, CRM systems, analytics tools, and marketing technologies.
  • Ability to balance strategic leadership with operational execution.
  • Demonstrated ability to build relationships and influence across all levels of the organization.
  • Commitment to the mission, values, and culture of Illuminus.Ability to travel between organizational locations and attend external meetings and events as needed.
  • Ability to work extended hours or flexible schedules when organizational needs require.
  • Ability to perform work in a standard office environment with frequent computer use.

Demonstrated success in:

  • Strategic marketing leadership
  • Brand development
  • Digital marketing
  • Lead generation and conversion strategy
  • Occupancy or revenue growth
  • Team leadership and development
  • Multi-site marketing operations
  • Data-driven decision making

Benefits Include:

  • FREE Direct Primary Care (DPC) for employees enrolled in our health plan—no copays for primary care visits and personalized access to your provider
  • Low-cost health insurance through our self-funded health plan designed to keep more money in your paycheck
  • Dental, Vision, Life and Disability Insurance
  • Flexible Spending Account (FSA)
  • 401(k) Retirement Plan with a company match of $0.50 for every $1 you contribute, up to 6%
  • Financial and Retirement Planning at No Charge
  • Tuition Reimbursement
  • Paid Time Off
  • Mission-driven culture where you can make a meaningful difference every day