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Vice President Customer Success Jobs (NOW HIRING)

Hyland

AVP, Customer Success

Assistant Vice President, Customer Success The Assistant Vice President (AVP), Customer Success is responsible for defining and executing the vision, strategy, and operational performance of the ...

Miro

Vice President Customer Success

New York, NY · On-site +1

About the team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them ...

Miro

Vice President Customer Success

New York, NY · On-site

About the team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them ...

Miro

Vice President Customer Success

San Francisco, CA · On-site

Strategic Global Customer Success Leader The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise ...

New

PatientIQ

Vice President of Customer Growth

Chicago, IL

$142K - $182K/yr

The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success ...

Behaviorally

Vice President, Customer Success

Chicago, IL · On-site

$142K - $183K/yr

Drive commercial success across multi-million-dollar portfolios while influencing corporate strategy. * Leadership & Growth: Mentor and empower teams to deliver best-in-class insights, fostering a ...

New

BEHAVIORALLY, Inc.

Vice President, Customer Success

Skokie, IL · On-site

$139K - $178K/yr

Drive commercial success across multi-million-dollar portfolios while influencing corporate strategy. * Leadership & Growth: Mentor and empower teams to deliver best-in-class insights, fostering a ...

Metrc, LLC

VP, Customer Success Management

Lakeland, FL · On-site

$126K - $162K/yr

As the VP, Customer Success Management, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a ...

Metrc LLC

VP, Customer Success Management

$141K - $181K/yr

As the VP, Customer Success Management, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a ...

Valeo Resources

VP of Customer Success

$141K - $181K/yr

Vice President of Customer Success Valeo Resources has partnered with a B2B SaaS / CRM technology organization (Salesforce-like platform). We are currently seeking candidates for a full-time Vice ...

ComplyAdvantage

VP, Customer Experience

Belmont, NC · On-site

$127K - $163K/yr

VP, Customer Experience ComplyAdvantage is currently hiring for a VP of Customer Experience and ... Customer Success: the health, retention, and growth of every account post-sale. Human, digital ...

ComplyAdvantage

VP, Customer Experience

Manhattan, NY · On-site

$152K - $195K/yr

VP, Customer Experience ComplyAdvantage is currently hiring for a VP of Customer Experience and ... Customer Success: the health, retention, and growth of every account post-sale. Human, digital ...

Colorwave Inc

VP, Customer Success (Seattle, WA)

Seattle, WA · On-site

$157K - $202K/yr

Vice President Of Customer Success (Payor) As the Vice President of Customer Success (Payor) at Hippocratic AI, you will be responsible for building and leading high-performing teams that drive ...

New

TRULEO

VP of Customer Success

Greenville, SC · On-site

$121K - $156K/yr

Vp Of Customer Success TRULEO builds the first case intelligence platform for law enforcement, and more than 1,000 agencies use us today. Most departments already have the information they need to ...

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All JobsVice President Customer Success Jobs

Vice President Customer Success information

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$79.5K

$163.2K

$262K

How much do vice president customer success jobs pay per year?

As of Aug 6, 2026, the average yearly pay for vice president customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

How does a vice president customer success typically collaborate with sales and product teams to enhance the customer journey?

A Vice President of Customer Success works closely with sales and product teams to ensure a smooth transition from onboarding to ongoing support. They often participate in cross-functional meetings to share customer feedback, align on product improvements, and develop strategies for upselling or renewal. By fostering open communication and shared goals, the VP ensures that customer needs are addressed holistically, leading to higher satisfaction and retention. This collaborative approach is vital for building long-term customer relationships and driving company growth.

What are the key skills and qualifications needed to thrive as a vice president customer success?

To thrive as a Vice President Customer Success, you need a deep understanding of customer lifecycle management, strategic leadership experience, and a strong track record in driving customer retention and growth, typically supported by a bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data analytics systems is essential. Outstanding communication, empathy, and the ability to inspire and lead cross-functional teams set top performers apart. These skills are crucial for building long-term client relationships, ensuring customer satisfaction, and driving organizational revenue.

What does a vice president customer success do?

A Vice President of Customer Success is responsible for overseeing the strategies and teams that ensure customers achieve their desired outcomes with a company's products or services. They work to build strong customer relationships, improve retention rates, and drive customer satisfaction. This role typically involves managing customer success managers, analyzing customer feedback, and collaborating with other departments to enhance the customer experience. The VP of Customer Success also develops and implements programs that support customers throughout their journey, aiming to maximize value and minimize churn.

What is the difference between Vice President Customer Success vs Customer Success Director?

AspectVice President Customer SuccessCustomer Success Director
Required CredentialsBachelor's degree, extensive experience in customer success, leadership skillsBachelor's degree, significant customer success experience, leadership abilities
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationTeam management, client engagement, operational oversight
Employer & Industry UsageUsed in large SaaS, tech, and enterprise companiesCommon in mid to large-sized organizations across various industries
Search & Comparison IntentHigh-level strategic role, leadership focusOperational management, team leadership

The Vice President Customer Success typically holds a senior leadership role focused on strategic planning and overall customer success initiatives. The Customer Success Director manages day-to-day operations and team performance. Both roles require customer success experience, but the VP is more strategic and cross-functional, while the Director is more operational and team-focused.

What cities are hiring for Vice President Customer Success jobs? Cities with the most Vice President Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Vice President Customer Success jobs? States with the most job openings for Vice President Customer Success jobs include:
What job categories do people searching Vice President Customer Success jobs look for? The top searched job categories for Vice President Customer Success jobs are:
Vice President Customer Success jobs near you
Infographic showing various Vice President Customer Success job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President, Customer Success

BEHAVIORALLY INC

Skokie, IL • Remote

$135K - $150K/yr

Full-time

PTO

Posted 15 days ago

Job description

Why This Role is Exciting

At Behaviorally, you’ll do more than drive business—you’ll shape the future direction of our company and the industry. As a senior leader, you’ll steer multi-million-dollar client partnerships, influence corporate strategy, and build our reputation as the global authority in shopper insights. This role offers:

  • Strategic Influence: Collaborate with leaders at the world’s most influential CPG and FMCG brands.
  • High-Level Impact: Drive commercial success across multi-million-dollar portfolios while influencing corporate strategy.
  • Leadership & Growth: Mentor and empower teams to deliver best-in-class insights, fostering a culture of excellence and innovation.
  • Recognition: Build your presence as a thought leader in shopper and packaging insights while shaping the company’s strategic direction.
  • Flexibility & Balance: Hybrid work model (3 days per week in-office), annual performance-based incentives, and unlimited paid time off.

Who We Are

We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

What You Will Do as a Key Member of Our Team

  • Build and expand executive-level relationships with senior decision makers at top global brands.
  • Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.
  • Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions).
  • Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.
  • Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions.
  • Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction.
  • Build an industry presence as a recognized voice in shopper and packaging insights.


Desired Skills and Experience

  • 9+ years of experience in market research with proven success driving revenue growth.
  • Strong leadership skills with a track record of mentoring and developing high-performing teams.
  • A commercial mindset with experience delivering growth across multiple research methodologies and solutions.
  • Excellent communication, storytelling, and relationship-building abilities.
  • A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments


Our Ethical Commitment to You

At Behaviorally, we are committed to a work environment that is inclusive and free of discrimination. We are proud to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status, or any other factors prohibited by law.