ZipRecruiter

Log In

1

Vice President Customer Success Jobs (NOW HIRING)

Sago

VP, Customer Success

Woodbridge, NJ

$139K - $179K/yr

POSITION SUMMARY The VP, CustomerSuccess,is responsible forleading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Cymulate Ltd

VP Customer Success

Washington, DC · On-site

VP Customer Success Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

Key Data

VP, Customer Success

Dallas, TX · On-site

$50K/yr

Role and Responsibilities The VP, Customer Success ("VP") will own end-to-end accountability for the post-sale customer experience, including onboarding, success, and support, across KeyData ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

NICE

VP, Customer Success

$141K - $181K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

What You'll Do NetDocuments is seeking a Vice President, Customer Success to lead the organization responsible for retaining, growing, and deepening relationships with the legal professionals who ...

Zus Health

VP, Customer Success

Boston, MA · On-site

$200K - $240K/yr

VP Of Customer Success Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

What You'll Do NetDocuments is seeking a Vice President, Customer Success to lead the organization responsible for retaining, growing, and deepening relationships with the legal professionals who ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

What You'll Do NetDocuments is seeking a Vice President, Customer Success to lead the organization responsible for retaining, growing, and deepening relationships with the legal professionals who ...

Project Sapiens

VP Customer Success

OR · Remote

We are building a new Customer Success team and are hiring a VP of Customer Success to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support ...

Zus Health

VP, Customer Success

Boston, MA · Remote

$200K - $240K/yr

As VP of Customer Success at Zus, you will be responsible for leading and optimizing the Customer Success function, with a primary focus on enterprise Value-based Care customers. The successful ...

Fireblocks

VP, Customer Success

New York, NY · On-site

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our worldwide Customer Success organization, building and scaling a team of Customer Success Managers and ...

Fireblocks

VP, Customer Success

New York, NY · On-site +1

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our worldwide Customer Success organization, building and scaling a team of Customer Success Managers and ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsVice President Customer Success Jobs

Vice President Customer Success information

See salary details

$79.5K

$163.2K

$262K

How much do vice president customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for vice president customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president customer success do?

A Vice President of Customer Success is responsible for overseeing the strategies and teams that ensure customers achieve their desired outcomes with a company's products or services. They work to build strong customer relationships, improve retention rates, and drive customer satisfaction. This role typically involves managing customer success managers, analyzing customer feedback, and collaborating with other departments to enhance the customer experience. The VP of Customer Success also develops and implements programs that support customers throughout their journey, aiming to maximize value and minimize churn.

What are the key skills and qualifications needed to thrive as a vice president customer success?

To thrive as a Vice President Customer Success, you need a deep understanding of customer lifecycle management, strategic leadership experience, and a strong track record in driving customer retention and growth, typically supported by a bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data analytics systems is essential. Outstanding communication, empathy, and the ability to inspire and lead cross-functional teams set top performers apart. These skills are crucial for building long-term client relationships, ensuring customer satisfaction, and driving organizational revenue.

How does a vice president customer success typically collaborate with sales and product teams to enhance the customer journey?

A Vice President of Customer Success works closely with sales and product teams to ensure a smooth transition from onboarding to ongoing support. They often participate in cross-functional meetings to share customer feedback, align on product improvements, and develop strategies for upselling or renewal. By fostering open communication and shared goals, the VP ensures that customer needs are addressed holistically, leading to higher satisfaction and retention. This collaborative approach is vital for building long-term customer relationships and driving company growth.

What is the difference between Vice President Customer Success vs Customer Success Director?

AspectVice President Customer SuccessCustomer Success Director
Required CredentialsBachelor's degree, extensive experience in customer success, leadership skillsBachelor's degree, significant customer success experience, leadership abilities
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationTeam management, client engagement, operational oversight
Employer & Industry UsageUsed in large SaaS, tech, and enterprise companiesCommon in mid to large-sized organizations across various industries
Search & Comparison IntentHigh-level strategic role, leadership focusOperational management, team leadership

The Vice President Customer Success typically holds a senior leadership role focused on strategic planning and overall customer success initiatives. The Customer Success Director manages day-to-day operations and team performance. Both roles require customer success experience, but the VP is more strategic and cross-functional, while the Director is more operational and team-focused.

What cities are hiring for Vice President Customer Success jobs?

Cities with the most Vice President Customer Success job openings:

What are the most commonly searched types of Customer Success jobs?

The most popular types of Customer Success jobs are:

What states have the most Vice President Customer Success jobs?

States with the most job openings for Vice President Customer Success jobs include:

What job categories do people searching Vice President Customer Success jobs look for?

The top searched job categories for Vice President Customer Success jobs are:

Vice President Customer Success jobs near you
Infographic showing various Vice President Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Sago

Woodbridge, NJ

$139K - $179K/yr

Full-time

Posted 29 days ago

Job description

POSITION SUMMARY

The VP, CustomerSuccess,is responsible forleading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams tooptimizeclient outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.

KEY JOB RESPONSIBILITIES

  • Lead and develop the Customer Success and Operational/Insight CommunityDelivery teams.
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
  • Serve as a senior point of contact for key client relationships and escalations.
  • Ensure successful execution and delivery of client programs whilemaintaininghigh service quality standards.
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
  • Partner with Sales to support revenue growth, client retention, and profitabilityobjectives.
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
  • Identifyand implement automation, technology, and process improvements to enhance client and operational outcomes.
  • Monitor and report on key customer success, operational, and financial performance metrics.
  • Manage budgeting, forecasting, resource planning, and profitability for the business line.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with Product and Technology teams toidentifyopportunities for platform enhancements and service improvements.
  • Other duties as assigned.
FocusGroupJobs logo

About FocusGroupJobs

Sourced by ZipRecruiter

FocusGroupJobs, based in Iselin, NJ, US, is a leading company in the market research industry. Functioning via their official website focusgroup.com, the firm connects businesses with their target audience to gather valuable insights. They specializes in organizing and conducting focus group discussions, offering businesses with crucial consumer opinions to help shape products, services, or advertising strategies. Since its foundation, the company has prioritized maintaining quality services and representing the diverse interests of the consumer world.

Industry

Marketing

Company size

51 - 200 Employees

Headquarters location

Iselin, NJ, US

View All FocusGroupJobs Jobs

Apply