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The Art Director will work across platforms (social, CRM, OOH, print, mailers, etc.), art styles ... success in this role. Location and Salary This is a freelance, contract role with a salary range of ...

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Freelance Customer Success information

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How much do freelance customer success jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for freelance customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is a freelance customer success?

A Freelance Customer Success professional is an independent contractor who works with companies to help their customers achieve desired outcomes with a product or service. They focus on building strong relationships, addressing customer concerns, onboarding new clients, and ensuring satisfaction and retention. Unlike full-time employees, freelancers work on a project or contract basis and may support multiple clients at once. Their responsibilities can include providing support, conducting training sessions, gathering feedback, and collaborating with internal teams to improve the customer experience.

How do freelance customer success professionals typically collaborate with client teams?

Freelance customer success professionals often work remotely and integrate with client teams through regular virtual meetings, email updates, and shared project management tools. While they may not be on-site, they are expected to maintain close communication with account managers, support agents, and product teams to ensure customer goals are met. Building strong relationships and a clear understanding of client processes is key to aligning on objectives and delivering value. Effective freelancers are proactive in reaching out and providing insights, often acting as both advocates for the customer and liaisons to internal stakeholders.

What are the key skills and qualifications needed to thrive as a freelance customer success, and why are they important?

To thrive as a Freelance Customer Success Specialist, you need a solid understanding of customer relationship management, onboarding strategies, and industry-specific knowledge, often supported by experience with SaaS products or client-facing roles. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer support tools such as Zendesk or Intercom, is typically required. Outstanding communication, problem-solving abilities, and proactive client engagement are soft skills that set top performers apart. These capabilities ensure clients achieve their goals, drive retention, and foster long-term business partnerships in a dynamic, remote work environment.

What is the difference between Freelance Customer Success vs Customer Support Specialist?

AspectFreelance Customer SuccessCustomer Support Specialist
CredentialsExperience in customer success, CRM tools, communication skillsTechnical knowledge, communication skills, troubleshooting experience
Work EnvironmentRemote, flexible, project-basedOffice or remote, often scheduled shifts
Employer & IndustryStartups, SaaS companies, consulting firmsTech companies, service providers, retail
Search & Comparison IntentSeeking freelance roles in customer successLooking for customer support roles

Freelance Customer Success professionals focus on proactive account management, onboarding, and ensuring customer retention, often working independently. Customer Support Specialists handle technical issues, troubleshooting, and reactive support. While both roles require strong communication skills, freelance customer success emphasizes relationship building and strategic engagement, whereas customer support is more technical and issue-focused.

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Cities with the most Freelance Customer Success job openings:

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What are popular job titles related to Freelance Customer Success jobs?

For Freelance Customer Success jobs, the most frequently searched job titles are:

Infographic showing various Freelance Customer Success job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Art Director (Freelance)

Los Angeles, CA • On-site

$80 - $110/hr

Full-time

Medical, Vision, Retirement, PTO

Posted 23 days ago


Job description

About Saylor

Saylor is a social-led, entertainment-first creative agency based in Los Angeles. Founded by former entertainment executives, we set sail in 2021 to build an independent agency that rethinks how brands communicate with today's audiences.

We believe every brand is an entertainment brand. That is why we craft ideas that move with culture, creating work that earns attention, sparks connection, and builds fandoms that last. Our clients include Netflix, Disney, Amazon, Hilton, Anthropologie, and more.

We're a tight‑knit crew of creatives, strategists, and makers who collaborate without ego, stay curious, and always show up for one another. We foster a supportive space where diverse perspectives are celebrated, hierarchy never blocks great ideas, and everyone is empowered to jump in, solve problems, and push creative boundaries together.

Position Overview

As a Freelance Art Director at Saylor, you will lead the visual and creative direction for high-profile pitch decks and brand and entertainment marketing campaigns. This role demands a dynamic, creative leader who can conceptualize and execute innovative designs that captivate and engage audiences across various digital and traditional media.

The Art Director will work across platforms (social, CRM, OOH, print, mailers, etc.), art styles, and a diverse set of client needs. We are looking for a passionate designer with exceptional social and editorial instincts, a love and knowledge of motion design across platforms, impeccable references, and the ability to work both collaboratively and autonomously. The ability to thrive in a rapid growth environment and to contribute to the shaping of the team as it grows is absolutely essential to success in this role.

Location and Salary

This is a freelance, contract role with a salary range of $80-$110/hr. This person must be West Coast-based. The ability to come into Saylor's Echo Park (Los Angeles) office twice weekly on Wednesdays and Thursdays is a plus.

Responsibilities

Creative Vision and Execution: 

  • Lead the design direction for projects from concept to completion, ensuring alignment with client objectives and compelling storytelling.
  • Innovate and set the standard for RFP presentations and project designs, pushing the boundaries of creative possibilities.
  • Embrace Saylor's core value of curiosity, fostering an environment where innovative ideas thrive. 

Team Leadership & Project Management: 

  • Manage and mentor a diverse team of designers, guiding them in their creative processes and professional development.
  • Promote a culture of trust, respect, and open communication, ensuring collective accountability and efficient, collaborative workflows.
  • In collaboration with the Design Resource Manager and Creative Producers, promote synergy with cross-functional teams to ensure timely and within-budget delivery of projects.
  • Actively evaluate and refine creative workflows to enhance efficiency, effectiveness, and collaboration, ensuring that the design process supports Saylor's objectives and fosters a productive creative environment.

Collaboration: 

  • Work closely with the Creative Director - Design, fellow Art Directors,  and other department heads to create cohesive and impactful creative strategies.
  • Mentor and uplift fellow designers and their ideas to promote collaboration and innovation, ensuring that all team members contribute creatively to projects.
  • Champion inclusivity, ensuring diverse perspectives are integrated into project workflows and creative outputs.

Innovation: 

  • Continuously seek out and apply the latest trends and technologies in design and multimedia to keep Saylor at the forefront of the industry.
  • Foster a culture of continuous learning and adaptability, encouraging the team to explore new ideas and solutions.

Client Relations: 

  • Serve as a creative liaison for clients, effectively presenting ideas and gathering feedback as needed.
  • Build and maintain trust through consistent delivery of outstanding creative work and by exceeding client expectations.

Qualifications

  • 2-3 years of extensive experience as an Art Director, preferably in digital and social media advertising, within the entertainment or related creative industry.
  • Proven ability to lead and inspire a team of creative professionals.
  • Strong portfolio showcasing innovative design solutions.
  • Strong proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects), Google Slides, Power Point, Keynote, and project management software (Asana/Monday.com). Extensive knowledge of digital design processes, digital marketing, and motion design. 
  • Strong organizational and multitasking abilities, capable of managing multiple fast-paced projects simultaneously.
  • Excellent communication skills, both verbal and written, with a commitment to developing and maintaining strong interpersonal relationships.
  • Attention to detail with a keen eye for aesthetics and visual details.

Benefits

We offer a competitive salary, health insurance, 401k, generous vacation, and great opportunities for growth within the company.

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Saylor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.​​ Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.