The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...
The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...
Director, Customer Success
Mesa, AZ · On-site
The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...
Director, Customer Success
Mesa, AZ · On-site
The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...
Customer Success Specialist
Chandler, AZ · On-site
$55K - $70K/yr
Our Customer Success Specialist plays a pivotal role in enhancing our client's experiences and ensuring their success using our platform. This opportunity is perfect for individuals passionate about ...
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Customer Success Specialist
Chandler, AZ · On-site
$55K - $70K/yr
Our Customer Success Specialist plays a pivotal role in enhancing our client's experiences and ensuring their success using our platform. This opportunity is perfect for individuals passionate about ...
Manager, Customer Success
Tempe, AZ · On-site
As the Manager of Customer Success (SMB) at RevolutionParts, you will be responsible for driving day-to-day team performance while ensuring the consistent adoption of standardized processes ...
Manager, Customer Success
Tempe, AZ · On-site
As the Manager of Customer Success (SMB) at RevolutionParts, you will be responsible for driving day-to-day team performance while ensuring the consistent adoption of standardized processes ...
Customer Success Specialist
Phoenix, AZ · On-site +1
Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...
Customer Success Specialist
Phoenix, AZ · On-site +1
Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...
Customer Success Specialist
Phoenix, AZ · On-site
Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...
Customer Success Specialist
Phoenix, AZ · On-site
Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...
Customer Success Specialist
Phoenix, AZ · On-site
$60K/yr
Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...
Customer Success Specialist
Phoenix, AZ · On-site
$60K/yr
Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...
Customer Success Specialist
Phoenix, AZ · On-site +1
$60K/yr
Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...
Customer Success Specialist
Phoenix, AZ · On-site +1
$60K/yr
Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...
Customer Success Director
Scottsdale, AZ · On-site
The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in ...
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Customer Success Director
Scottsdale, AZ · On-site
The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in ...
Customer Success Specialist
Phoenix, AZ · On-site +1
Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...
Customer Success Specialist
Phoenix, AZ · On-site +1
Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...
Customer Success Manager
Phoenix, AZ · Remote
Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...
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Customer Success Manager
Phoenix, AZ · Remote
Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...
Customer Success Rep
Scottsdale, AZ · On-site
A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...
Customer Success Rep
Scottsdale, AZ · On-site
A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...
Customer Success Lead
Phoenix, AZ · On-site
Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...
Customer Success Lead
Phoenix, AZ · On-site
Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...
Customer Success Lead
Phoenix, AZ · On-site
Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...
Customer Success Lead
Phoenix, AZ · On-site
Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...
Customer Success Rep
Scottsdale, AZ · On-site
A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...
Quick apply
Customer Success Rep
Scottsdale, AZ · On-site
A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...
Customer Success Rep
Tucson, AZ · On-site
A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...
Customer Success Rep
Tucson, AZ · On-site
A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...
Customer Success Rep
Scottsdale, AZ · On-site
A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...
Customer Success Rep
Scottsdale, AZ · On-site
A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...
Customer Success Rep
Tucson, AZ · On-site
A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...
Customer Success Rep
Tucson, AZ · On-site
A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...
Customer Success Lead
Phoenix, AZ · On-site
Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...
Customer Success Lead
Phoenix, AZ · On-site
Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...
Customer Success Lead
Phoenix, AZ · On-site
Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...
Customer Success Lead
Phoenix, AZ · On-site
Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...
Customer Success information
See Arizona salary details
$30.3K - $39.4K
4% of jobs
$39.4K - $48.5K
10% of jobs
$54.9K is the 25th percentile. Wages below this are outliers.
$48.5K - $57.6K
16% of jobs
$57.6K - $66.7K
15% of jobs
The median wage is $70.2K / yr.
$66.7K - $75.8K
14% of jobs
$75.8K - $84.9K
14% of jobs
$87.5K is the 75th percentile. Wages above this are outliers.
$84.9K - $94K
10% of jobs
$94K - $103.1K
10% of jobs
$103.1K - $112.2K
4% of jobs
$112.2K - $121.4K
2% of jobs
$121.4K - $130.5K
2% of jobs
$30.3K
$77.4K
$130.5K
How much do customer success jobs pay per year?
What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?
What is the difference between Customer Success vs Customer Support?
| Aspect | Customer Success | Customer Support |
|---|---|---|
| Primary Focus | Proactively ensuring customer satisfaction and long-term success | Reactively resolving immediate customer issues and technical problems |
| Metrics | Customer retention, expansion, and health scores | Issue resolution time, customer satisfaction scores (CSAT) |
| Work Environment | Strategic, relationship-driven, often involves onboarding and account management | Technical, troubleshooting, often reactive and support ticket-based |
| Required Skills | Communication, relationship management, product knowledge | Technical troubleshooting, communication, problem-solving |
Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.
What is a customer success?
How does a customer success professional typically collaborate with other departments within a company?
What is the job of customer success?
- Customer Success Program Manager
- Telecommute Junior Customer Success Manager
- Senior Customer Onboarding
- Freelance Customer Success Manager
- Entry Level Customer Success Manager
- Customer Success Manager No Degree Required
- Weekend Customer Success
- Customer Success Manager Hybrid
- Customer Retention Manager Salary
- Bilingual Customer Success Manager

Other
Re-posted 19 days ago
Job description
The RoleÂ
The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. This role is accountable for building and scaling a high-performing Customer Success organization operating under a "One Account, One Owner" model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts. Â
The Director defines how Customer Success operates-establishing engagement models, operating cadence, and cross-functional alignment-while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.Â
This job posting is being used to fill an existing vacancy.
 What You DoÂ
Customer Success Strategy & ExecutionÂ
- Execute Customer Success strategies across all customer segments, ensuring alignment to company growth and retention objectives.Â
- Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness.Â
- Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact.Â
- Build scalable processes and playbooks that reduce duplication and ensure consistency across Customer Success teams.Â
Operating Model & SegmentationÂ
- Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts.Â
- Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support. Â
- Ensure role clarity across Customer Success and adjacent teams, reinforcing boundaries around support, project delivery/onboarding, and sales ownership.Â
- Continuously refine segmentation and coverage models to balance engagement with scalable programs.Â
- Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating 180-90 days pre-expiry), enforcing disciplined commercial rigor across procurement cycles, and operationalizing cross-functional support to drive on-time renewals, maximize ARR retention and price increases, mitigate churn risk, and ensure consistent value realization for customers.Â
Cross-Functional LeadershipÂ
- Partner with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a cohesive customer experience.Â
- Establish clear handoffs and accountability across onboarding, Customer Success, and renewals.Â
- Serve as an escalation point for high-risk or high-impact customer situations to ensure satisfactory customer resolution and support.Â
- Provide Voice of Customer insights to influence product roadmap and go-to-market strategy.Â
Data, Reporting & Performance ManagementÂ
- Own and drive gross and net revenue retention across the customer portfolio, aligning performance to company financial targets. Â
- Define and operationalize success metrics across Customer Success and Renewals, including retention, on-time renewals, customer health, business review quality, and expansion pipeline influence. Â
- Design and execute structured renewal motions, incorporating early engagement, procurement tracking, and risk mitigation to ensure predictable, on-time renewals. Â
- Leading the Renewals team and partnering with sales teams to drive expansion opportunities and maximize lifetime value. Â
- Proactively identify churn risks through health, adoption, and engagement signals; implement targeted save plans to mitigate attrition. Â
- Establish and maintain customer health scoring models to guide segmentation, prioritization, and intervention strategies. Â
- Drive a consistent operating cadence (e.g., pipeline reviews, business reviews) to assess customer health, renewal forecasts, and team performance; coach proactively and enforce accountability. Â
- Ensure CRM hygiene and data integrity (e.g., Salesforce), enabling accurate forecasting, renewal visibility, and revenue reporting. Â
- Analyze systemic risks and performance trends, translating insights into process improvements, playbook enhancements, and program investments. Â
- Oversee automated customer engagement programs (e.g., campaigns, webinars, lifecycle education, newsletters) to scale impact and drive adoption. Â
- Communicate performance, risks, and strategic recommendations clearly to GTM and Executive Leadership, ensuring alignment and informed decision-making.Â
 What You BringÂ
- Bachelor's degree in Business Administration, Communications, or a related field.Â
- 10+ years of experience in Customer Success, Account Management, or related SaaS roles.Â
- 5+ years of experience leading teams and developing people leaders.Â
- Proven experience owning retention, renewals, and customer growth metrics at scale.Â
- Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies.Â
- Experience building and standardizing processes, playbooks, and performance frameworks.Â
- Strong data orientation, with the ability to translate insights into action and measurable outcomes.Â
- Exceptional collaboration and leadership skills, with the ability to align cross-functional teams.Â
- Excellent communication and executive presence, with experience engaging senior stakeholders.Â
- Ability to operate effectively in complex, high-accountability environments.Â
- Experience in public sector, GovTech, or public safety SaaS environments preferred.
Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.Â
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.