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Customer Success Jobs in Arizona (NOW HIRING)

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

The Role The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and ...

As the Manager of Customer Success (SMB) at RevolutionParts, you will be responsible for driving day-to-day team performance while ensuring the consistent adoption of standardized processes ...

Customer Success Specialist

Chandler, AZ ยท On-site

$55K - $70K/yr

Our Customer Success Specialist plays a pivotal role in enhancing our client's experiences and ensuring their success using our platform. This opportunity is perfect for individuals passionate about ...

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

Customer Success Specialist Location: Phoenix, Arizona. USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company transforming the way people interact with their ...

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...

Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...

A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...

Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office Take the Lead in Customer Success! Ready to build meaningful, long-term relationships with small ...

Customer Success Manager

Gilbert, AZ ยท On-site

$70K - $85K/yr

Why This Role Matters We are seeking an accomplished Customer Success Manager with proven success working with customers through a strategic lens. You think critically to drive adoption, retain, and ...

A Customer Success Rep plays a pivotal role in driving customer satisfaction and loyalty by ensuring that customers receive maximum value from a product or service. A CSR is the customer's advocate ...

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Showing results 1-20

Customer Success information

See Arizona salary details

$30.3K

$77.4K

$130.5K

How much do customer success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success in Arizona is $77,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.
What are the most commonly searched types of Customer Success jobs in Arizona? The most popular types of Customer Success jobs in Arizona are:
What are popular job titles related to Customer Success jobs in Arizona? For Customer Success jobs in Arizona, the most frequently searched job titles are:
What cities in Arizona are hiring for Customer Success jobs? Cities in Arizona with the most Customer Success job openings:
Infographic showing various Customer Success job openings in Arizona as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 78% In-person, 9% Hybrid, and 13% Remote job distribution, with an average salary of $77,406 per year, or $37.2 per hour.

Director, Customer Success

Versaterm

Mesa, AZ โ€ข On-site

Other

Re-posted 19 days ago


Job description

The Roleย 

The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. This role is accountable for building and scaling a high-performing Customer Success organizationย operatingย under aย "One Account, One Owner"ย model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts.ย ย 

The Directorย defines how Customer Successย operates-establishing engagement models, operating cadence, and cross-functional alignment-while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. The role partners closely with Sales,ย Projectย Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.ย 

This job posting is being used to fill an existing vacancy.

ย What You Doย 

Customer Success Strategy & Executionย 

  • Executeย Customer Success strategies across all customer segments, ensuring alignment to company growth and retentionย objectives.ย 
  • Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness.ย 
  • Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact.ย 
  • Build scalable processes and playbooks that reduce duplication andย ensureย consistencyย acrossย Customer Successย teams.ย 

Operating Model & Segmentationย 

  • Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts.ย 
  • Operationalize a hub-and-spoke model, where Customer Success Managersย own relationshipsย andย provide generalย projectย knowledgeย and engage specialistsย forย additionalย targeted support.ย ย 
  • Ensure role clarity across Customer Success and adjacent teams, reinforcing boundaries around support, projectย delivery/onboarding, and sales ownership.ย 
  • Continuously refine segmentation and coverage models to balanceย engagementย with scalable programs.ย 
  • Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating 180-90 daysย pre-expiry), enforcing disciplined commercial rigor across procurement cycles, and operationalizing cross-functional support to drive on-time renewals, maximize ARR retentionย and price increases, mitigate churn risk, and ensure consistent value realization for customers.ย 

Cross-Functional Leadershipย 

  • Partner with Sales,ย Projectย Delivery/Onboarding, Support, Product, and Marketing to deliver a cohesive customer experience.ย 
  • Establish clear handoffs and accountability across onboarding, Customer Success, and renewals.ย 
  • Serve as anย escalation pointย for high-risk or high-impact customer situationsย to ensureย satisfactoryย customerย resolutionย and support.ย 
  • Provide Voice of Customer insights to influence product roadmapย and go-to-market strategy.ย 

Data, Reporting & Performance Managementย 

  • Own and drive gross and net revenue retention across the customer portfolio, aligning performance to company financial targets.ย ย 
  • Define and operationalize success metrics across Customer Success and Renewals, including retention, on-time renewals, customer health,ย business reviewย quality, and expansion pipeline influence.ย ย 
  • Design and execute structured renewal motions, incorporating early engagement, procurement tracking, and risk mitigation to ensure predictable, on-time renewals.ย ย 
  • Leading the Renewals team and partnering with salesย teamsย to drive expansion opportunities and maximize lifetime value.ย ย 
  • Proactivelyย identifyย churn risks through health, adoption, and engagement signals; implement targeted save plans to mitigate attrition.ย ย 
  • Establish andย maintainย customer health scoring models to guide segmentation, prioritization, and intervention strategies.ย ย 
  • Drive a consistent operating cadence (e.g., pipeline reviews, business reviews) to assess customer health, renewal forecasts, and team performance; coach proactively and enforce accountability.ย ย 
  • Ensure CRM hygiene and data integrity (e.g., Salesforce), enablingย accurateย forecasting, renewal visibility, and revenue reporting.ย ย 
  • Analyze systemic risks and performance trends, translating insights into process improvements, playbook enhancements, and program investments.ย ย 
  • Oversee automated customer engagement programs (e.g., campaigns, webinars, lifecycle education, newsletters) to scale impact and drive adoption.ย ย 
  • Communicate performance, risks, and strategic recommendations clearly to GTM and Executive Leadership, ensuring alignment and informed decision-making.ย 

ย What You Bringย 

  • Bachelor's degree in Business Administration, Communications, orย a relatedย field.ย 
  • 10+ years of experience in Customer Success, Account Management, or related SaaS roles.ย 
  • 5+ years of experience leading teams and developing people leaders.ย 
  • Proven experience owning retention, renewals, and customer growth metrics at scale.ย 
  • Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies.ย 
  • Experience building and standardizing processes, playbooks, and performance frameworks.ย 
  • Strong data orientation, with the ability to translate insights into action and measurable outcomes.ย 
  • Exceptional collaboration and leadership skills, with the ability to align cross-functional teams.ย 
  • Excellent communication and executive presence, withย experienceย engaging senior stakeholders.ย 
  • Ability toย operateย effectively in complex, high-accountabilityย environments.ย 
  • Experience in public sector,ย GovTech, or public safety SaaS environments preferred.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check.ย Please note that specific customer contracts may imposeย additionalย security verification requirements. Obtaining andย maintainingย all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit theย FBI's CJIS Security Policy Resource Center.ย 

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.