We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...
Customer Success Manager Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and ...
Customer Success Manager Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and ...
THE ROLE As a Customer Success Manager, you will be responsible for owning post-sale customer relationships end-to-end, from onboarding through ongoing account management, renewals, and expansion ...
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THE ROLE As a Customer Success Manager, you will be responsible for owning post-sale customer relationships end-to-end, from onboarding through ongoing account management, renewals, and expansion ...
Company Description Test description We are excited to invite a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a key member of our ...
Company Description Test description We are excited to invite a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a key member of our ...
Director of Customer Success
Raleigh, NC · On-site
Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing ...
Director of Customer Success
Raleigh, NC · On-site
Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing ...
Director of Customer Success
Raleigh, NC · On-site
Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing ...
Director of Customer Success
Raleigh, NC · On-site
Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing ...
Customer Success Associate
Livingston, MT · On-site
$25 - $26/hr
Customer Success Associates are accountable for managing PFL's MarTech customer base, delivering customer success through outstanding execution, communication, and teamwork. Schedule: Monday-Friday ...
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Customer Success Associate
Livingston, MT · On-site
$25 - $26/hr
Customer Success Associates are accountable for managing PFL's MarTech customer base, delivering customer success through outstanding execution, communication, and teamwork. Schedule: Monday-Friday ...
Customer Success Manager
Dallas, TX · Remote
$78K - $94K/yr
Customer Success Manager MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with ...
Customer Success Manager
Dallas, TX · Remote
$78K - $94K/yr
Customer Success Manager MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with ...
Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.
Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.
DermaSensor is seeking a motivated Summer Intern to support our growing Customer Success function. This temporary role is ideal for an undergraduate or graduate student interested in healthcare, ...
DermaSensor is seeking a motivated Summer Intern to support our growing Customer Success function. This temporary role is ideal for an undergraduate or graduate student interested in healthcare, ...
Manager, Customer Success
Pittsburgh, PA · On-site
The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services ...
Manager, Customer Success
Pittsburgh, PA · On-site
The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services ...
The Customer Success Specialist is responsible for defining success outcomes, tracking and reporting business impact, driving adoption, leading escalations, and identifying expansion opportunities ...
The Customer Success Specialist is responsible for defining success outcomes, tracking and reporting business impact, driving adoption, leading escalations, and identifying expansion opportunities ...
Customer Success Specialist
Cottage Grove, MN · On-site
$89K - $118K/yr
The Customer Success Specialist is responsible for defining success outcomes, tracking and reporting business impact, driving adoption, leading escalations, and identifying expansion opportunities ...
Customer Success Specialist
Cottage Grove, MN · On-site
$89K - $118K/yr
The Customer Success Specialist is responsible for defining success outcomes, tracking and reporting business impact, driving adoption, leading escalations, and identifying expansion opportunities ...
Customer Success Representative
Alamo, TN · On-site
The Customer Success Representative is expected to provide internal and external communications clearly and effectively with the overall goal to increase customer satisfaction levels and ultimately ...
Customer Success Representative
Alamo, TN · On-site
The Customer Success Representative is expected to provide internal and external communications clearly and effectively with the overall goal to increase customer satisfaction levels and ultimately ...
Manager, Customer Success
Austin, TX · On-site
Manager, Customer Success (Strategic East) The Manager of Customer Success (Strategic East) reports to the VP, Customer Success - Americas and leads a high-impact team of Customer Success ...
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Manager, Customer Success
Austin, TX · On-site
Manager, Customer Success (Strategic East) The Manager of Customer Success (Strategic East) reports to the VP, Customer Success - Americas and leads a high-impact team of Customer Success ...
Manager, Customer Success
Austin, TX · On-site
In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether customers succeed with Litera. Your impact is measured in the value customers realize, the ...
Manager, Customer Success
Austin, TX · On-site
In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether customers succeed with Litera. Your impact is measured in the value customers realize, the ...
Customer Success Manager
Austin, TX · On-site +1
$75K - $125K/yr
Customer Success Manager Company: Prospyr Medical Location: Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics and wellness. We replace fragmented EMRs ...
Customer Success Manager
Austin, TX · On-site +1
$75K - $125K/yr
Customer Success Manager Company: Prospyr Medical Location: Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics and wellness. We replace fragmented EMRs ...
The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...
The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...
Customer Success Manager
Rocky Hill, CT · On-site
$60K - $70K/yr
Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...
Customer Success Manager
Rocky Hill, CT · On-site
$60K - $70K/yr
Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...
The Director of Customer Success will build and lead a Customer Success team that acts as the primary point of contact for key customers and the central coordinating hub for internal partners ...
The Director of Customer Success will build and lead a Customer Success team that acts as the primary point of contact for key customers and the central coordinating hub for internal partners ...
Customer Success information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do customer success jobs pay per year?
As of Jun 20, 2026, the average yearly pay for customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
How can I make 2000 a week working from home?
Customer Success roles often pay between $15 and $30 per hour, so earning $2000 weekly typically requires working around 67 hours at the higher end of this range. To reach this income, professionals may need to work full-time hours, develop strong communication and problem-solving skills, and seek positions with higher pay or performance bonuses. Building experience and certifications can also improve earning potential in remote customer success jobs.
What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?
To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.
What is the difference between Customer Success vs Customer Support?
| Aspect | Customer Success | Customer Support |
|---|---|---|
| Primary Focus | Proactively ensuring customer satisfaction and long-term success | Reactively resolving immediate customer issues and technical problems |
| Metrics | Customer retention, expansion, and health scores | Issue resolution time, customer satisfaction scores (CSAT) |
| Work Environment | Strategic, relationship-driven, often involves onboarding and account management | Technical, troubleshooting, often reactive and support ticket-based |
| Required Skills | Communication, relationship management, product knowledge | Technical troubleshooting, communication, problem-solving |
Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.
What job makes $10,000 a month without a degree?
In customer success roles, high-paying positions can reach $10,000 or more per month for experienced professionals managing large accounts or working in SaaS companies. Success in this field often requires strong communication skills, industry knowledge, and sometimes certifications, but a formal degree is not always necessary for top-tier earnings.
What is a Customer Success role?
A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.
How does a Customer Success professional typically collaborate with other departments within a company?
Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.
Is customer success a remote job?
Customer success roles are often available as remote positions, especially in companies that prioritize digital communication tools like email, chat, and video conferencing. Many organizations offer fully remote or hybrid options, requiring skills in customer relationship management and familiarity with remote collaboration platforms. However, some roles may require on-site presence depending on the company's policies and client needs.
What is the job of customer success?
Customer Success is a role focused on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. It involves onboarding, providing support, and proactively addressing client needs to promote retention and satisfaction. Customer Success professionals often use tools like CRM software and require good communication and problem-solving skills.
More about Customer Success jobs
What cities are hiring for Customer Success jobs? Cities with the most Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Customer Success jobs? States with the most job openings for Customer Success jobs include:
What job categories do people searching Customer Success jobs look for? The top searched job categories for Customer Success jobs are:
Full-time
Posted 3 days ago
Job description
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software solutions used by public library systems. The team consists of Customer Success professionals across North America and reports to the Manager, Customer Success. We have a strong focus on customer strategy, retention, and product adoption, and we would love to speak with you if you have experience within library systems and customer relationship management environments.
About You - experience, education, skills, and accomplishments
- Bachelor's degree or equivalent, relevant work experience
- Minimum 5 years of experience managing customer relationships and driving retention within public or academic library systems
- At least 2+ years of experience using CRM systems in a customer-facing environment
It would be great if you also have . . .
- Master's degree in library science (MLS)
- Experience working with library software systems
- Experience working with customer feedback, insights, and success planning
- Ability to manage multiple customer accounts simultaneously
What will you be doing in this role?
- Build and maintain strong, long-term relationships with customer stakeholders
- Drive customer retention, satisfaction, and loyalty through proactive engagement
- Gather and analyze customer feedback to improve service delivery
- Identify risks to customer success and implement mitigation strategies
- Collaborate cross-functionally to ensure seamless customer experience
- Support growth by expanding customer adoption of products and services
Product you will be supporting
You will support innovative library software solutions used by public institutions. These platforms are critical to helping libraries manage resources, improve access to information, and deliver value to their communities. This requires understanding customer goals and ensuring the software aligns with their strategic plans.
About the Team
Our Customer Success team works with library systems across North America, providing strategic guidance and support to ensure maximum value from our products. Each Customer Success Manager serves as one of the primary points of contact, managing a portfolio of customers.
The team partners closely with Account Managers and other internal stakeholders to proactively address challenges, improve customer outcomes, and drive long-term success. Regular customer engagement includes quarterly business reviews, ongoing communication, and strategic planning.
Hours of Work
This is a full-time, hybrid position working Monday-Friday, 8:00 AM-5:00 PM EST. Occasional travel may be required
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.