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Customer Success Jobs (NOW HIRING)

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Bitdefender

Customer Success Manager

Washington, DC

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...

Gatik AI

Director, Customer Success

Mountain View, CA · On-site

The Director of Customer Success will build and lead a Customer Success team that acts as the primary point of contact for key customers and the central coordinating hub for internal partners ...

SS&C Technologies

Manager, Customer Success

Waltham, MA · Hybrid

Manager, Customer Success Locations : NYC, NY / Boston, MA / Waltham, MA | Hybrid Get To Know Us: SS&C Intralinks provides technology solutions for the global banking, deal-making and capital markets ...

PFL Tech. Inc

Customer Success Associate

Bozeman, MT · On-site

$25 - $26/hr

Customer Success Associates are accountable for managing PFL's MarTech customer base, delivering customer success through outstanding execution, communication, and teamwork. Schedule: Monday-Friday ...

New

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX

Job Purpose The Customer Success Specialist for Digital Products is responsible for driving adoption, retention, and renewal outcomes across an assigned portfolio of Weatherford digital software ...

SchoolMint

Customer Success Manager

New Orleans, LA

The Customer Success Manager will join the Customer Success team in executing SchoolMint's Customer Success and Partnership Development strategies in order to meet customer needs, increase customer ...

PFL Tech. Inc

Customer Success Associate

Livingston, MT · On-site

$25 - $26/hr

Customer Success Associates are accountable for managing PFL's MarTech customer base, delivering customer success through outstanding execution, communication, and teamwork. Schedule: Monday-Friday ...

New

Prospyr, Inc

Customer Success Manager

Austin, TX · On-site +1

$75K - $125K/yr

Customer Success Manager Company: Prospyr Medical Location: Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics and wellness. We replace fragmented EMRs ...

Biller Genie

Manager, Customer Success

Orlando, FL

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

KYYBA

Be Seen First

Customer Success Specialist

Alamo, TN · On-site

$32 - $33/hr

The Customer Success Representative is expected to provide internal and external communications clearly and effectively with the overall goal to increase customer satisfaction levels and ultimately ...

TireTutor, Inc.

Customer Success Manager

Boston, MA

$85K - $95K/yr

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. About TireTutor, Inc.

SS&C

Manager, Customer Success

New York, NY · Hybrid

Manager, Customer Success Locations : NYC, NY / Boston, MA / Waltham, MA | Hybrid Get To Know Us: SS&C Intralinks provides technology solutions for the global banking, deal-making and capital markets ...

Chartbeat

Customer Success Manager

Washington, DC

$100K - $125K/yr

Customer Success Manager United States Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we're shaping the future of media strategy and revenue.

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Customer Success information

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$32.5K

$83.1K

$140K

How much do customer success jobs pay per year?

As of May 31, 2026, the average yearly pay for customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

More about Customer Success jobs
What cities are hiring for Customer Success jobs? Cities with the most Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Customer Success jobs? States with the most job openings for Customer Success jobs include:
What job categories do people searching Customer Success jobs look for? The top searched job categories for Customer Success jobs are:
Customer Success jobs near you
Infographic showing various Customer Success job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Manager, Customer Success

Manager, Customer Success

Biller Genie

Orlando, FL • On-site

Full-time

Posted 17 days ago

Job description

Manager, Customer Success
About the Role
Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle. In this role, you'll be the champion for our existing subscriber base - ensuring customers are getting maximum value from Biller Genie, identifying opportunities for growth, and building the kind of relationships that turn customers into long-term partners. You'll lead, coach, and develop a team of Customer Success professionals while working cross-functionally to deliver an exceptional customer experience.
What You'll Do
Team Leadership & Development
  • Manage, mentor, and develop a team of Customer Success Managers/Associates, fostering a high-performance and customer-first culture
  • Set clear performance expectations, conduct regular 1:1s, and support professional growth across the team
  • Build scalable processes, playbooks, and best practices that drive consistency and efficiency

Retention
  • Own gross and net revenue retention metrics across the subscriber base
  • Proactively identify at-risk accounts and work with your team to develop and execute save strategies
  • Monitor customer health scores, usage data, and engagement signals to get ahead of churn
  • Partner with Product and Support to resolve systemic issues impacting customer satisfaction

Expansion
  • Drive upsell and cross-sell opportunities by identifying subscriber needs that align with additional Biller Genie capabilities
  • Collaborate with Sales on expansion plays and warm handoffs for growth opportunities
  • Develop and execute strategies to increase product adoption and deepen customer engagement

Voice of the Customer
  • Serve as a key advocate for the customer internally, sharing feedback, trends, and insights with Product, Marketing, and Leadership
  • Track and report on key success metrics including NPS, CSAT, churn rate, expansion revenue, and team performance

What You Bring
  • 4+ years of experience in Customer Success, Account Management, or a related field, with at least 1-2 years in a people management role
  • Proven track record of hitting retention and expansion targets in a SaaS environment
  • Strong analytical mindset - comfortable working with data to identify trends and drive decisions
  • Excellent communication and relationship-building skills, with the ability to engage customers at all levels
  • Experience with CS platforms (e.g., Gainsight, ChurnZero, Totango) and CRM tools
  • A collaborative, low-ego leadership style with a genuine passion for customer outcomes

Bonus Points
  • Background in fintech, payments, or accounts receivable automation
  • Experience building or scaling a Customer Success team from the ground up

Why Biller Genie
At Biller Genie, we're on a mission to help businesses get paid faster through intelligent AR automation. You'll join a growing team, have real ownership over a critical part of the business, and work alongside people who care deeply about our customers and each other.

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