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Customer Success Jobs (NOW HIRING)

Market Value

Customer Success Assistant

Atlanta, GA · On-site

$55K - $65K/yr

We are seeking a Customer Success Assistant to support the ongoing management of customer accounts following the initial sale or enrollment. This position works alongside the customer success team to ...

OpenLoop

Customer Success Manager

Customer Success Manager OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully ...

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

DataGrail

Customer Success Manager

As a Customer Success Manager at DataGrail, you'll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

DataGrail

Customer Success Manager

As a Customer Success Manager at DataGrail, you'll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor ...

StarTech.com

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Tektronix

Manager, Customer Success

Pittsburgh, PA

The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of ...

Veryon

Customer Success Manager

Customer Success Manager - AI & Customer Experience Veryon is the leading global provider of aviation software and information services, trusted by over 5000+ customers, 75,000 maintenance ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

Vontier

Customer Success Specialist

Madison, WI · On-site

$60K - $75K/yr

Job Title Customer Success Specialist. Reports To The Customer Success Specialist will report to Customer Success Manager Business Function The role will be part of the wider Global Revenue Team and ...

Vontier

Customer Success Specialist

Lincoln, NE · On-site

$60K - $75K/yr

Job Title Customer Success Specialist. Reports To The Customer Success Specialist will report to Customer Success Manager Business Function The role will be part of the wider Global Revenue Team and ...

NetNow, Inc

Manager, Customer Success

Manager, Customer Success Location: Toronto / New York / Remote Experience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role About ...

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Customer Success information

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$32.5K

$83.1K

$140K

How much do customer success jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

More about Customer Success jobs

What cities are hiring for Customer Success jobs?

Cities with the most Customer Success job openings:

What are the most commonly searched types of Customer Success jobs?

The most popular types of Customer Success jobs are:

What states have the most Customer Success jobs?

States with the most job openings for Customer Success jobs include:

What are popular job titles for Customer Success?

Popular job titles for Customer Success:

Customer Success jobs near you
Infographic showing various Customer Success job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Assistant

Atlanta, GA • On-site

Market Value
See more jobs at Market Valueexternal

$55K - $65K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are seeking a Customer Success Assistant to support the ongoing management of customer accounts following the initial sale or enrollment. This position works alongside the customer success team to coordinate onboarding, maintain account information, track customer activity, prepare account materials, and ensure scheduled follow-up is completed.

The Customer Success Assistant will focus on organization and continuity throughout the customer relationship, helping the team maintain accurate records and stay informed about customer goals, account activity, and outstanding action items.

Responsibilities include:

  • Coordinate administrative aspects of the customer onboarding process
  • Maintain onboarding checklists, account timelines, and required documentation
  • Create and update customer profiles within company systems
  • Record customer goals, preferences, account details, and relevant history
  • Track onboarding milestones and outstanding action items
  • Coordinate scheduled customer check-ins and account meetings
  • Prepare account information and supporting materials for customer meetings
  • Maintain calendars and schedules for customer success activities
  • Track follow-up commitments and ensure outstanding items are routed to the appropriate team members
  • Monitor account activity and identify accounts requiring additional follow-up
  • Prepare basic account summaries and customer activity reports
  • Assist with customer satisfaction and retention initiatives
  • Gather and organize feedback regarding the customer experience
  • Maintain records of customer feedback, account updates, and completed activities
  • Coordinate with sales, operations, and other internal departments regarding customer accounts
  • Assist with renewal preparation and other ongoing account-management activities
  • Maintain current customer documentation and internal records
  • Support customer success projects and account initiatives as assigned


Requirements
  • High school diploma or equivalent required
  • Associate’s or Bachelor’s degree in Business, Communications, Marketing, Business Administration, or a related field preferred
  • 1 year of experience in customer success, account coordination, client services, account management support, sales support, or a related business environment preferred
  • Strong organizational and administrative skills
  • Excellent attention to detail and recordkeeping
  • Strong written and verbal communication skills
  • Ability to manage calendars, deadlines, and multiple account-related priorities
  • Strong follow-through and time-management skills
  • Comfortable working with customer records and account information
  • Ability to coordinate effectively across multiple departments
  • Professional approach to customer and internal communication
  • Ability to identify outstanding tasks and ensure appropriate follow-up
  • Proficiency with CRM platforms, Microsoft Office, Google Workspace, or similar business software
  • Ability to work independently and as part of a collaborative team


    • Benefits
  • Employee recognition programs
  • Team and company activities
  • Collaborative working environment
  • Cross-functional team collaboration
  • Structured onboarding and role support
  • Variety of account coordination and customer success responsibilities