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Customer Success Jobs (NOW HIRING)

Castlight Health

Customer Success Director

$131K - $196K/yr

Acts as the enterprise expert on customer success model design, client lifecycle management, and portfolio performance optimization. Shapes both the programmatic and relationship dimensions of ...

Hyland

AVP, Customer Success

Assistant Vice President, Customer Success The Assistant Vice President (AVP), Customer Success is responsible for defining and executing the vision, strategy, and operational performance of the ...

Semaphore Solutions

Customer Success Analyst

$69K - $84K/yr

Customer Success Analyst Remote (Canada) 18 Month Contract With the launch of our product, Labbit, our Customer Success Analyst Team plays a key part in our customers' experience. In this role, you ...

Symphony

Intern, Customer Success

Manhattan, NY · On-site

$30/hr

As a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success ...

Infor

Director, Customer Success

Director, Customer Success Department: SaaS Employment Type: Full Time Location: US-Remote Description The Director of Customer Success is responsible for leading a team of 6-8 Customer Success ...

Mural Health

Director Customer Success

As Director of Customer Success, you'll build and lead a team that partners with our largest, most strategic customers, ensuring they realize the full value of the Mural Health platform. You'll serve ...

Honeywell

Customer Success Lead

Hamilton, NJ

$113K - $141K/yr

As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible for leading and developing a high-performing Customer Success team while executing our global ...

NetNow, Inc

Manager, Customer Success

Manager, Customer Success Location: Toronto / New York / Remote Experience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role About ...

StarRez

Director, Customer Success

Denver, CO · Remote

$100K - $130K/yr

The Role We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we ...

Jobtailor

Customer Success Manager

Boston, MA · On-site

* Lead and grow a team of four to six Customer Success Managers * Run 1:1s, set expectations, coach against the Customer Success career progression framework, own development plans and performance ...

TestRigor

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...

Trintech

You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...

Aegis Worldwide

Customer Success Specialist

Ottawa, IL · On-site

$70K - $90K/yr

Customer Success Specialist Location: Aurora, IL Salary: $70,000-$90K Schedule: Primarily onsite initially, with potential for increased hybrid flexibility We are seeking a Customer Success ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Reveal

Director, Customer Success

Chicago, IL

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

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Showing results 21-40

All JobsCustomer Success Jobs

Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do customer success jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

More about Customer Success jobs

What cities are hiring for Customer Success jobs?

Cities with the most Customer Success job openings:

What are the most commonly searched types of Customer Success jobs?

The most popular types of Customer Success jobs are:

What states have the most Customer Success jobs?

States with the most job openings for Customer Success jobs include:

What are popular job titles for Customer Success?

Popular job titles for Customer Success:

Customer Success jobs near you
Infographic showing various Customer Success job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Director

Remote

Castlight Health
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Castlight Healthexternal

$131K - $196K/yr

Full-time

Re-posted 3 days ago

Job description

Job Description Summary
**CANDIDATES WITH STRONG LABOR AND UNION EXPERIENCE HIGHLY PREFERRED
Defines the organization's customer success strategy and sets the standard for how the organization
engages, retains, and grows its most important client relationships. Acts as the enterprise expert on
customer success model design, client lifecycle management, and portfolio performance optimization.
Shapes both the programmatic and relationship dimensions of customer success at the highest level,
influencing commercial outcomes and long-term client loyalty.
The Customer Success Director drives short- to mid-term strategy for the discipline and exercises
independent judgment on novel, cross-functional problems. This job operates as a subject-matter expert
across multiple functional areas, designing engagement and retention strategies where no established
precedent exists within the function, and influences both functional and cross-functional strategy.
How will you make an impact & Requirements
KEY RESPONSIBILITIES
• Set the strategic vision for customer success across the organization, defining engagement
models, success metrics, and client lifecycle frameworks.
• Own relationships with the most strategically significant clients, personally engaging at the
executive level on matters of program direction, escalation, and growth.
• Lead design and continuous refinement of customer success infrastructure, including health
scoring, QBR formats, and data-driven retention frameworks.
• Partner with sales, clinical, and product leadership to align customer success strategy with
enterprise commercial and product priorities.
• Evaluate and drive adoption of technology and tooling that scales customer success capabilities
across the team.
• Lead customer success professionals, setting quality expectations, establishing team standards,
and developing functional expertise.
• Synthesize portfolio-level performance insights to advise senior leadership on client satisfaction,
retention risk, and expansion opportunity.
QUALIFICATIONS
• Bachelor's degree required; 12+ years of experience in customer success strategy or enterprise
account leadership in healthcare or health technology.
• Deep expertise in designing and scaling customer success programs with direct accountability for
retention and growth outcomes.
• Exceptional executive relationship management and communication skills.
• Strong analytical capability with experience building portfolio-level performance frameworks.
• Expert knowledge of health plan, employer, or value-based care markets.
• MBA or advanced degree preferred.
Compensation Range:
$131,243.00
to
$196,865.00
The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

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