Customer Success Jobs (NOW HIRING)

We're hiring a Customer Success Manager to help scale the post-sales organization at a rapidly growing enterprise hardware startup.

This is a hybrid operational and commercial role where you'll manage a high-volume portfolio of accounts while helping build the systems, workflows, and customer success infrastructure needed to support long-term growth at scale.

You'll work across retention, expansion, operational process design, customer feedback, and cross-functional coordination while helping define how the company manages and grows hundreds of customer relationships — not just a small set of enterprise accounts.

This role is ideal for customer success professionals who combine operational thinking, technical fluency, and commercial awareness with a strong customer-focused mindset.

The company is a fast-growing enterprise B2B hardware startup serving customers across industries including:

• Retail
• Logistics
• Healthcare
• Education

The organization is scaling rapidly and investing heavily in operational systems, customer retention infrastructure, and post-sales process development as the customer base expands.

The Customer Success team is still relatively early-stage, creating meaningful opportunities for ownership and influence.

• Manage a large and diverse portfolio of customer accounts
• Proactively identify churn risks and expansion opportunities
• Build trusted relationships with customer stakeholders across multiple verticals
• Drive customer retention, renewals, and account growth

• Build scalable customer success workflows and operational systems
• Develop:
  • Churn risk scoring systems
  • QBR frameworks
  • Customer playbooks
  • Operational account management processes
• Help create scalable systems for managing high-volume customer portfolios

• Serve as the voice of the customer internally
• Translate recurring customer pain points into actionable product feedback
• Partner with Product and Engineering teams to improve customer outcomes
• Scope operational and technical feedback into clear improvement requests

• Work closely with:
  • Support
  • Engineering
  • Marketing
  • Revenue teams
• Help improve the customer experience across the full customer lifecycle

• Drive renewals and expansion opportunities
• Contribute to retention and commercial performance targets
• Support account growth initiatives tied to customer success outcomes

• 5–10 years of experience in:
  • Customer Success
  • Account Management
  • Post-sales customer operations
  • Related customer-facing operational roles
• Experience at technical B2B companies
• Experience managing large account portfolios (50+ accounts simultaneously)
• Experience operating within high-growth startup environments
• Experience building scalable customer success processes and workflows

• Familiarity with networking or IT infrastructure concepts
• Ability to communicate credibly with technical stakeholders and IT administrators
• Strong operational and systems-thinking mindset
• Experience translating customer feedback into actionable product insights
• Strong organizational and prioritization skills

• Experience transitioning from technical support into customer success
• Experience owning commercial targets tied to renewals or expansion
• Familiarity with:
  • Salesforce
  • Gainsight
  • HubSpot
  • Similar CRM / CS platforms
• Experience managing customer health metrics and operational account workflows

• Base Salary: $97,000 – $164,000 USD
• OTE: $122,000 – $205,000 USD
• 80/20 base-to-variable compensation structure
• Variable compensation capped at 200% attainment
• Equity included

• Location: San Francisco, California
• Full-time role
• 3 hires planned
• Fast-paced startup environment with significant operational ownership

• No sponsorship available

This is not a traditional high-touch enterprise CSM role. You'll help build scalable customer success infrastructure for a rapidly growing customer base.

The role spans customer retention, expansion, operational systems, product feedback, and cross-functional execution.

You'll operate at the intersection of customer operations, technical product understanding, and revenue growth.

As an early member of the Customer Success organization, you'll directly shape how the company scales its post-sales function.

This role provides significant exposure to operational scaling, customer strategy, and revenue ownership inside a high-growth enterprise technology company.