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Virtual Customer Success Manager Jobs in Missouri

Route

Customer Success Manager

California, MO · On-site

$120 - $130/hr

Build trusted relationships through virtual and in‑person customer engagement. What we're looking for * 3-5 years of experience in Customer Success, Account Management, or a related post‑sale ...

Hackajob

Customer Success Manager

Kansas City, MO · On-site

$33.65 - $63.65/hr

Oracle Health Customer Success Manager The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous ...

PEX

Customer Success Manager

California, MO · On-site

$90 - $150/hr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...

Wolters Kluwer

Customer Success Manager

Clayton, MO · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... To help maintain this integrity, we ask to remove virtual backgrounds and include in-person ...

CharacterStrong

Customer Success Manager

California, MO · On-site

$80 - $120/hr

The Customer Success Manager is a pivotal role within CharacterStrong, dedicated to ensuring that our customers receive unparalleled support and guidance throughout their journey with us. Our ...

New

Cleo

Customer Success Manager

Jefferson City, MO · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Tensec

Customer Success Manager

California, MO · On-site

$105 - $145/hr

As a Customer Success Manager at Orchard Robotics, you'll leverage your skills in customer success, communication, and problem-solving to help our customers succeed using cutting-edge ag-tech. You'll ...

OpusClip

Customer Success Manager

California, MO · On-site

$120 - $180/hr

About the Role We are looking for a commercially minded Customer Success Manager to own the outcomes, relationships, renewals, and organic growth of a portfolio that includes some of the world ...

Unwrap

Enterprise Customer Success Manager

California, MO · On-site

$100 - $140/hr

We are hiring an Enterprise Customer Success Manager to join our fast-growing team. We're looking for someone with a passion for building customer relationships, enjoys working in a fast-moving ...

New

Jobtailor

Senior Customer Success Manager

California, MO · On-site

$90 - $130/hr

Significant experience in customer success, account management or client-facing HOA management roles * Proven success delivering customer retention, adoption and growth outcomes within a fast-paced ...

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Showing results 1-20

All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Missouri

Virtual Customer Success Manager information

See Missouri salary details

$30.5K

$77.9K

$131.3K

How much do virtual customer success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for virtual customer success manager in Missouri is $77,915.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,900.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Missouri?

For Virtual Customer Success Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Success Manager jobs in Missouri look for?

The top searched job categories for Virtual Customer Success Manager jobs in Missouri are:

What cities in Missouri are hiring for Virtual Customer Success Manager jobs?

Cities in Missouri with the most Virtual Customer Success Manager job openings:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Missouri as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $77,915 per year, or $37.5 per hour.

Customer Success Manager

Route

California, MO • On-site

$120 - $130/hr

Other

Medical, Retirement, PTO

Posted 12 days ago

Job description

Customer Success Manager

Lehi, Utah, United States; New York, New York, United States

Role Overview

As a Customer Success Manager at Route, you will own a portfolio of strategic merchants and be responsible for driving revenue retention, growth, and long‑term customer success. This is an opportunity to move beyond traditional relationship management into true commercial ownership, thinking about your portfolio like a business by understanding renewal strategy, account profitability, and growth opportunities.

The team

The Customer Success team plays a pivotal role at Route, ensuring that merchants have all the tools and knowledge they need to get the most out of our Customer Experience Platforms. The team works closely with some of the biggest brands in our network, solving interesting challenges for merchants of all industries, sizes, and customer needs.

What you’ll do
  • Own a portfolio of strategic e‑commerce merchants across Route's Post‑Purchase Platform.
  • Manage the full customer lifecycle, including onboarding, adoption, renewals, retention, and contract negotiations.
  • Monitor account health, renewal risk, and commercial performance to drive long‑term merchant success.
  • Identify growth opportunities and partner with Account Executives to expand merchant relationships.
  • Support legacy contract migration efforts by transitioning merchants to standard commercial terms.
  • Participate in executive sponsorship programs and facilitate engagement between Route leadership and key merchant stakeholders.
  • Build trusted relationships through virtual and in‑person customer engagement.
What we’re looking for
  • 3–5 years of experience in Customer Success, Account Management, or a related post‑sale role, ideally within SaaS, e‑commerce technology, fintech, or a similarly complex B2B environment.
  • Experience owning renewals, retention, and customer growth objectives within a book of business.
  • Strong commercial acumen with the ability to understand account performance, identify risk, and uncover expansion opportunities.
  • Exceptional communication skills with a proactive, solutions‑oriented approach to customer management.
  • Executive presence and confidence engaging with senior stakeholders, including founders, executives, and business leaders.
  • High emotional intelligence and the ability to navigate complex customer conversations with professionalism and empathy.
  • Intellectual curiosity and a desire to deeply understand customer businesses, challenges, and goals.
  • Strong ownership mentality with a reputation for reliability, accountability, and follow‑through.
Equal Opportunity

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Total Rewards

We offer 95%–100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401(k) matching, formalized growth opportunities, learning and development, DEI programs and events, and more.

Pay Transparency

Salary for this role:

  • National: $120,000 – $130,000
  • New York City: $170,000 – $180,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Route’s equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Any individual compensation package is based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications, and other job‑related reasons.

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