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Remote Customer Success Jobs in Missouri (NOW HIRING)

Jobgether

Our partner is looking for a Director of Customer Success based in Netherlands. This is a high ... Fully remote work environment. * Schedule must accommodate US East Coast working hours. How ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Jobgether

Flexible remote work, allowing you to work from home or another suitable location. * Opportunity to ... Exposure to digital events, customer success, technology, and the global scientific and academic ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Missouri

Remote Customer Success information

See Missouri salary details

$30.5K

$77.9K

$131.3K

How much do remote customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote customer success in Missouri is $77,915.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,900.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Missouri?

The most popular types of Customer Success jobs in Missouri are:

What are popular job titles related to Remote Customer Success jobs in Missouri?

For Remote Customer Success jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Missouri look for?

The top searched job categories for Remote Customer Success jobs in Missouri are:

What cities in Missouri are hiring for Remote Customer Success jobs?

Cities in Missouri with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Missouri as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $77,915 per year, or $37.5 per hour.

Director of Customer Success

Jobgether

Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer Success based in Netherlands.

This is a high-impact leadership opportunity for a customer-focused professional to own the strategy and execution of the post-sale customer experience.
The role will drive retention, expansion, adoption, and long-term customer value across a growing B2B SaaS environment.
You will combine strategic leadership with hands-on engagement, stepping into key accounts when needed to resolve challenges and accelerate outcomes.
A major focus will be building scalable Customer Success frameworks, playbooks, health-scoring processes, and lifecycle standards.
You will lead and develop a growing CS team while partnering closely with Sales, Product, Engineering, and executive leadership.
Success will be measured through meaningful business outcomes, particularly net revenue retention, churn reduction, adoption, and expansion revenue.
This is an ideal role for an autonomous, player-coach leader who thrives in fast-moving, high-growth environments.

Accountabilities
  • Own overall Customer Success strategy, retention, and expansion targets, with direct accountability for net revenue retention (NRR) and churn outcomes.
  • Drive customer adoption by increasing both the breadth and depth of product usage across accounts.
  • Coach, enable, and support the Customer Success team while personally engaging with strategic accounts when additional leadership or intervention is required.
  • Lead, develop, and scale the Customer Success organization, including hiring and onboarding future team members.
  • Build and continuously refine a scalable Customer Success playbook covering onboarding, adoption, renewal, expansion, and ongoing account management.
  • Establish success plans, customer health-scoring frameworks, account management standards, and other processes that improve customer outcomes.
  • Partner closely with Sales, Product, Engineering, and other teams to communicate customer needs and represent the voice of the customer.
  • Maintain accurate customer health visibility, forecasting, and reporting through HubSpot, Salesforce, or comparable CRM platforms.
  • Identify customer risks and expansion opportunities proactively and present actionable recommendations to senior leadership.
  • Develop processes that are directly connected to measurable retention, adoption, and expansion outcomes rather than administrative activity alone.
Requirements
  • Proven experience leading Customer Success within a B2B SaaS environment, including experience managing and developing teams.
  • Demonstrated success owning retention and expansion metrics and coaching teams toward consistent performance against business targets.
  • Hands-on leadership approach with the ability to personally step into strategic or complex customer situations while continuing to lead effectively through the broader team.
  • Experience developing or improving Customer Success processes and playbooks in an early-stage, high-growth, or rapidly evolving environment.
  • Strong understanding of the complete customer lifecycle, including onboarding, adoption, renewal, retention, and expansion.
  • Consultative mindset with the ability to ask insightful questions, uncover customer challenges, and recommend practical solutions.
  • High degree of autonomy, accountability, and initiative, with the ability to identify priorities and take action without extensive direction.
  • Strong proficiency with HubSpot, Salesforce, or similar CRM and customer management platforms.
  • Excellent written and spoken English, with the ability to communicate effectively with customers, executives, and cross-functional teams.
  • Experience with customer health-scoring or Customer Success platforms such as Gainsight, Vitally, or similar tools is a plus.
  • Familiarity with partner-led or channel-influenced Customer Success models is an advantage.
Benefits
  • Opportunity to build and lead a Customer Success organization within a fast-growing SaaS environment.
  • Direct collaboration with founders and senior leadership, with meaningful influence over Customer Success strategy and company growth.
  • Opportunity to shape scalable processes and long-term customer relationship strategies from an early stage.
  • Work within a profitable, high-growth organization with strong market momentum.
  • High level of ownership, autonomy, and entrepreneurial responsibility.
  • Collaborative culture focused on impact, accountability, and practical execution.
  • Fully remote work environment.
  • Schedule must accommodate US East Coast working hours.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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