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Virtual Customer Success Manager Jobs (NOW HIRING)

SS&C Technologies Holdings

Customer Success Manager

Customer Success Manager SS&C Blue Prism Document Automation is seeking a Customer Success Manager to join our small, collaborative Customer Success team. Do you enjoy partnering with team members to ...

Parker Animal Clinic

Customer Success Manager

Pacoima, CA · On-site

$25 - $35/hr

Customer Success Manager The Customer Success Manager is responsible for the customer experience ... What You'll Do * Lead a team of CSRs (in-person and virtual) to answer all inbound customer ...

Clever Devices

Customer Success Manager

Apex, NC · On-site

Customer Success Manager As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting ...

Opiniion Inc.

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped ...

AM/PM Door Inc.

Customer Success Manager

Los Angeles, CA · On-site

$25 - $35/hr

Customer Success Manager POSITION SUMMARY The Customer Success Manager is responsible for the ... WHAT YOU'LL DO * Lead a team of CSRs (in-person and virtual) to answer all inbound customer ...

Cascade DAFO

Customer Success Manager

Ferndale, WA · On-site

$122K - $131K/yr

Customer Success Manager Make a Real Impact for O&P Practitioners and the Care They Deliver Cascade Dafo, Inc. is looking for a Customer Success Manager who is passionate about helping practitioners ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Cerby, Inc.

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Burq

Customer Success Manager

Customer Success Manager We're looking for a Customer Success Manager to help our growing customer base succeed with our platform. You'll manage a large book of business, driving adoption, retention ...

Hack The Box

Customer Success Manager

New York, NY · Remote

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

Cerby

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

ResMed

Customer Success Manager

Joliet, IL · On-site

Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...

Valsoft Corporation

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

ITRS Group

Customer Success Manager

Customer Success Manager At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and ...

Scispot

Customer Success Manager

Customer Success Manager As a Customer Success Manager (CSM), you'll be the voice of our customers, working closely with both new and potential clients to understand their scientific needs. You'll ...

Larvol Group

Customer Success Manager

Customer Success Manager LARVOL provides competitive intelligence and predictive insights for global pharma companies. We're looking for a proactive, relationship-driven Customer Success Manager (CSM ...

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Virtual Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do virtual customer success manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Virtual Customer Success Manager?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a Virtual Customer Success Manager job?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive in the Virtual Customer Success Manager position, and why are they important?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

More about Virtual Customer Success Manager jobs
What cities are hiring for Virtual Customer Success Manager jobs? Cities with the most Virtual Customer Success Manager job openings:
What states have the most Virtual Customer Success Manager jobs? States with the most job openings for Virtual Customer Success Manager jobs include:
What job categories do people searching Virtual Customer Success Manager jobs look for? The top searched job categories for Virtual Customer Success Manager jobs are:
Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

SS&C Technologies Holdings

Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Customer Success Manager

SS&C Blue Prism Document Automation is seeking a Customer Success Manager to join our small, collaborative Customer Success team. Do you enjoy partnering with team members to creatively solve client's challenges? Are you organized, analytical and quick to understand complex issues? If this sounds like you, please apply!

The Customer Success Manager is responsible for nurturing our customers' engagement with the ultimate focus on customer retention and growth.

Day to Day:

  • Build long term relationships with customers
  • Ensure timely renewals, participate in legal negotiations.
  • Serve as customers' trusted advisor and partner with sales, professional services, legal, finance, engineering, and other teams to advocate solutions.
  • Develop and own customer success strategies, account plans, and best practices.
  • Become proficient in our product and be able to perform setup tasks for customers.
  • With a focus on growth and expansion, own the renewal process of key enterprise accounts.
  • Primary point of contact for customer support.
  • Run and provide performance reports to key clients on a quarterly and annual basis.
  • Coordinate and manage customer escalations. Keep customer executives and business appraised of progress; make sure of timely progress towards resolution; report and escalate issues internally.
  • Be the customer's advocate and represent customers' needs and perspective internally to ensure continued product utilization and expansion

Minimum Qualifications:

We're looking for a standout CSM with the following skills

  • College Degree or equivalent experience.
  • 3-5 years Enterprise Customer Success/Account Management/Customer Service or similar experience.
  • Previous experience in a technology company, ideally SaaS.
  • Ability to generate reports, analyze and present data to customers.
  • Computer-savvy, including Excel.
  • Comfortable in a startup setting is ideal.
  • Ability to manage multiple customers simultaneously.
  • Take initiative, be proactive and outcome-driven.
  • Able to communicate both problems and solutions clearly, effectively, and kindly.
  • Stellar problem-solving skills. Know how and when to collaborate and escalate to solve a problem.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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