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Virtual Customer Success Manager Jobs (NOW HIRING)

AxisCare

Customer Success Manager

Waco, TX · Remote

Salary: - Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

EMARKETER

Customer Success Manager

New York, NY

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us: SimpliGov is the government forms and ...

NextDeavor Inc.

Customer Success Manager

San Jose, CA · Hybrid

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...

Checkr

Customer Success Manager

Denver, CO

About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Enhesa

Customer Success Manager

Washington, DC · On-site

Position Description The Customer Success Manager owns the post-sale customer journey for a ... Strong presentation and training delivery skills, in both live and virtual settings. * Solid ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Jobgether

As a Customer Success Manager, you will own the success and growth of a portfolio of strategic customers by helping them achieve measurable business outcomes. You will work at the intersection of ...

Prospyr, Inc

Customer Success Manager

Austin, TX · On-site +1

$75K - $125K/yr

Customer Success Manager Company: Prospyr Medical Location: Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics and wellness. We replace fragmented EMRs ...

Stukent

Customer Success Manager

Idaho Falls, ID

Description The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp. You will be responsible for driving product ...

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Virtual Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do virtual customer success manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Virtual Customer Success Manager?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a Virtual Customer Success Manager job?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive in the Virtual Customer Success Manager position, and why are they important?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

More about Virtual Customer Success Manager jobs
What cities are hiring for Virtual Customer Success Manager jobs? Cities with the most Virtual Customer Success Manager job openings:
What states have the most Virtual Customer Success Manager jobs? States with the most job openings for Virtual Customer Success Manager jobs include:
What job categories do people searching Virtual Customer Success Manager jobs look for? The top searched job categories for Virtual Customer Success Manager jobs are:
Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

RCRM - Random Talent Partners

Norwood, NJ • Remote

Full-time

Posted 16 days ago

Job description

Company Overview:

Recruit CRM is one of the very few fully bootstrapped remote SaaS ATS+CRM companies that has scaled to over $10 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence.

We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people.

We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at www.recruitcrm.io.

Why Join Us?

  • Fully remote (You can work from anywhere)
  • Sponsored Learning and Development Program
  • Annual company-wide International retreats in 5-star resorts/hotels.
  • Opportunity to work with our clients who are all business owners across the Americas
  • Additional Revenue linked annual Retention Bonus of 20% - 100% of Fixed Salary given to the top performing 50% of employees every December.
  • Performance is rewarded - The top 1/3rd of team members have averaged an annual salary hike of over 30% each of the last 5 years.

If you're looking for a high-impact role where you can grow quickly, build meaningful client relationships, and solve real-world challenges, this is the place for you!

No. of positions - 2

Location: Remote

Working Hours: Monday - Friday - 12 PM to 10 PM IST (42.5 hours every week)

Key Responsibilities:

  • Key account management, including handling account renewals
  • Onboarding new customers, helping them set up their workflows & training their users
  • Understand and align with customers needs to help them achieve their goals
  • Advise customers on best practices & KPIs for businesses of their size.
  • Host regular online sessions with customers to align with their needs, discuss adoption, and identify areas of opportunity
  • Understand client risks and recommend solutions
  • Champion customer needs the product team for future updates

Eligibility Criteria:

  • 2-5 years of customer-facing/customer success role in a B2B SaaS or Consulting company.
  • Excellent Verbal and Written communication skills
  • Must be articulate, organised, detail-oriented, and have the ability to multitask in a dynamic, fast-changing work environment.
  • Self-driven and proactive nature
  • Knowledge of customer success processes
  • Patient and active listener

Preferred Skills:

  • Proven work experience as a Customer Success Manager or similar role implementing software or similar tools.
  • Technical skills are required as they relate to the use of the product or service

Selection Process (Online/Virtual):

  • The selection process will take approximately 2 weeks to complete
  • The process will include 4 rounds of interviews, including an assessment project.
  • The interview rounds are listed below (subject to change):
    • Round 1: Presentation Round - The objective of the assessment project is to understand your Research, Presentation, & Writing skills. The objective of this round is to encourage customer to get on a call with you.
    • Round 2: 40 - 45 minutes Interview with the Head of Customer Success & Head of People Success
      • 5 Minutes of introduction
      • 15 minutes of Role play as a CSM for the assignment provided
      • 20 minutes of Interview with Head of Customer Success and Head of People Success.
    • Round 3: Final Interview with CEO