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Virtual Customer Success Manager Jobs (NOW HIRING)

AM/PM Door Inc

Customer Success Manager

Los Angeles, CA · On-site

$25 - $35/hr

Customer Success Manager POSITION SUMMARY The Customer Success Manager is responsible for the ... WHAT YOU'LL DO * Lead a team of CSRs (in-person and virtual) to answer all inbound customer ...

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · Hybrid

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Antithesis

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager Position As a Customer Success Manager (CSM) at Antithesis, you play a critical role in the post-sale journey of our customers. You are the key point of contact, dedicated to ...

Thomson Reuters

Customer Success Manager

Frisco, TX · On-site +1

We're looking for a Customer Success Manager to support customers across our Corporate Legal suite ... virtual and in person engagements. * Develop enablement for customers in partnership to serve our ...

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

CarNow

Customer Success Manager

San Antonio, TX · Remote

$65K - $90K/yr

Customer Success Manager A Customer Success Manager (CSM) is the primary point of contact for our ... Provides virtual account management to a designated book of business between 100-200 dealer ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Revvo

Customer Success Manager

San Mateo, CA · On-site

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

Parker Animal Clinic

Customer Success Manager

Pacoima, CA · On-site

$25 - $35/hr

Customer Success Manager The Customer Success Manager is responsible for the customer experience ... What You'll Do * Lead a team of CSRs (in-person and virtual) to answer all inbound customer ...

New

AssistIQ

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and ...

CarNow

Customer Success Manager

Houston, TX · On-site

$65K - $90K/yr

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact ... Provides virtual account management to a designated book of business between 100-200 dealer ...

Chartbeat

Customer Success Manager

Washington, DC · On-site

$100K - $125K/yr

Customer Success Manager United States Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we're shaping the future of media strategy and revenue.

New

TireTutor, Inc.

Customer Success Manager

Boston, MA

$85K - $95K/yr

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. About TireTutor, Inc.

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Virtual Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do virtual customer success manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for virtual customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Virtual Customer Success Manager job?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive in the Virtual Customer Success Manager position, and why are they important?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What does a typical day look like for a Virtual Customer Success Manager?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.
More about Virtual Customer Success Manager jobs
What cities are hiring for Virtual Customer Success Manager jobs? Cities with the most Virtual Customer Success Manager job openings:
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Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 29% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

AM/PM Door Inc

Los Angeles, CA • On-site

$25 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Customer Success Manager Job Description
POSITION SUMMARY
The Customer Success Manager is responsible for the customer experience and journey, from first contact to billing and invoicing. The CSM leads the Customer Service Representative (CSR) team, ensures prompt and accurate billing and invoicing, and meets all customer service KPIs. This person will work closely with the service and sales team to ensure a seamless customer experience with the business.
WHAT YOU'LL DO
  • Lead a team of CSRs (in-person and virtual) to answer all inbound customer inquiries, training them to respond with a high level of accuracy and speed.
  • Oversee customer billing & invoicing, ensuring prompt billing and collection of customer receivables in accordance with the established payment guidelines.
  • Lead by example, which includes working alongside your team, personally answering calls and demonstrating success in all duties of your team as needed.
  • Monitors all call center key performance indicators (KPIs) and develop training/implementation strategies to improve those KPIs to best-in-class.
  • Advise the General Manager on marketing campaign performance with specific recommendations for improvement.
  • Resolve customer disputes in accordance with pre-established guidelines from the GM.
  • Transform and lead a best-in-class, dock/gate/door call center!

WHAT WE'RE LOOKING FOR
  • A compassionate leader with a servant attitude and mindset, who is eager to help others and can discern between reasonable and unreasonable requests.
  • Player-coach who is not only willing but excited to show by doing.
  • Enthusiastic communicator in person and over the phone.
  • Comfortable with high-volume inbound calls, wide-ranging product offerings, and service expertise over the entire Los Angeles, Orange County, and Riverside County area.
  • 3+ years' experience operating in a trades call center, preferably with dock, gate, and overhead door experience.
  • Possesses strong bias for action; takes initiative, solves problems, and seeks input/guidance when needed.
  • Collaborative team-player who wants to create the win-win-win scenarios.
  • Possesses a growth mindset and relentless commitment to getting better each day.
  • Strong preference for 2+ years' experience in Service Titan.
  • Clear organizational skills and attention to detail in customer management.

WHAT WE OFFER
  • $25-$35 per hour
  • Supportive management team that creates opportunities for internal advancement
  • Medical, dental, vision and life insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Excellent work environment, in a small but growing business.

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