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Virtual Customer Success Manager Jobs in Springville, AL

Landing

Partner Success Manager

Birmingham, AL · On-site

As a Partner Success Manager, you'll work with a Director of Development on managing their ... Previous customer service/ partner experience * Strong organizational skills * Ability to multitask ...

Landing

Partner Success Manager

Birmingham, AL · On-site

As a Partner Success Manager, you'll work with a Director of Development on managing their ... Previous customer service/ partner experience * Strong organizational skills * Ability to multitask ...

NCP SCHOLASTIC

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Outside Sales Rep / Customer Success Manager / Sports Advertising

Birmingham, AL · On-site

$60K - $75K/yr

Manage and track sales and progress in customer relationship management software * Support customers after initial sales to ensure satisfaction and realize opportunities for further sales * Research ...

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Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Springville, AL

Virtual Customer Success Manager information

See Springville, AL salary details

$30.2K

$77.3K

$130.3K

How much do virtual customer success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for virtual customer success manager in Springville, AL is $77,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,100.00 per year, depending on experience, location, and employer.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What job categories do people searching Virtual Customer Success Manager jobs in Springville, AL look for? The top searched job categories for Virtual Customer Success Manager jobs in Springville, AL are:
What cities near Springville, AL are hiring for Virtual Customer Success Manager jobs? Cities near Springville, AL with the most Virtual Customer Success Manager job openings:
Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Springville, AL as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $77,309 per year, or $37.2 per hour.

Customer Success Manager

General Informatics

Birmingham, AL • On-site

Other

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

The Customer Success Manager serves as a strategic advisor to clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge, relationship management, and strategic planning to deliver exceptional client outcomes.
Key Responsibilities:
Strategic Client Management:

  • Develop and maintain client IT roadmaps aligned with business objectives and budgets
  • Lead quarterly and annual business reviews with key stakeholders
  • Monitor and optimize service delivery effectiveness
  • Identify opportunities for service expansion and improvement
  • Drive adoption of new technologies and solutions
Relationship Management:
  • Build and maintain strong relationships with client stakeholders
  • Conduct regular check-ins to ensure client satisfaction
  • Manage client expectations and communications
  • Serve as primary point of escalation for client concerns
  • Represent company at industry events and client functions
Service Delivery:
  • Oversee implementation of IT service management plans
  • Monitor service level agreements and performance metrics
  • Coordinate with technical teams on service delivery
  • Provide guidance on best practices and process improvements
  • Ensure proper documentation of client requirements
Business Development:
  • Identify and pursue expansion opportunities within accounts
  • Prepare and present service proposals and quotes
  • Collaborate with sales team on growth initiatives
  • Track and report on account metrics and KPIs
  • Drive client retention and service adoption
Required Qualifications:
  • Bachelor's degree in Business, IT, or related field (preferred)
  • 3+ years experience in customer success or account management
  • 2+ years working in IT services industry
  • Strong understanding of IT services and solutions
  • Excellent presentation and communication skills
  • Experience with client relationship management
Skills and Competencies:
  • Strategic thinking and planning
  • Strong technical aptitude
  • Executive presentation abilities
  • Project management skills
  • Financial acumen
  • Problem-solving capabilities
  • Relationship building
Technical Knowledge:
  • IT service management
  • Cloud technologies
  • Security solutions
  • Infrastructure management
  • Business applications
  • Industry best practices
  • Service delivery frameworks
Additional Responsibilities:
  • Maintain current knowledge of technology trends
  • Support marketing initiatives with client success stories
  • Participate in service development initiatives
  • Mentor junior team members
  • Consistently demonstrates "Can Do, Will Do!" attitude
  • Other duties as assigned
Success Metrics:
  • Revenue growth within accounts
  • Client retention rate
  • Customer satisfaction scores
  • Service adoption rates
  • Revenue growth within accounts
  • Project satisfaction ratings
  • Business review completion
  • Client engagement levels

Travel - some local travel to customer sites.
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment.
Must be able to perform extensive standing, driving, walking, and climbing; to lift up to 50lbs. regularly; to manipulate up to 100 lbs. with assistance, to transport and stock assigned supplies and materials; to pick-up from vendors and deliver stock and materials to customers upon request, to wear personal protective equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height)
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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