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Virtual Customer Success Manager Jobs in Springville, AL

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Chief Growth Officer (Birmingham)

Birmingham, AL · On-site

Collaborate with account management teams to develop strategic client success plans , ensuring customers achieve maximum value from the company's products and services. * Identify opportunities for ...

Lennar

Customer Care Representative

Birmingham, AL · On-site

$15 - $20.50/hr

... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ... by management. * Perform additional duties as assigned to support the overall success of the ...

Lennar

Customer Care Representative

Hoover, AL · On-site

$14 - $19.25/hr

... virtual technology. Clear and proactive communication with Homeowners, field teams, and Trade ... management. Perform additional duties as assigned to support the overall success of the division.

McLeod Software

Manager, ECS Delivery

Birmingham, AL · On-site

This role works with team members, and within the overall ECS Operations team, to plan and execute on delivering projects with customer success. Responsible For * Manage ECS delivery resources and ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Springville, AL

Virtual Customer Success Manager information

See Springville, AL salary details

$30.2K

$77.3K

$130.3K

How much do virtual customer success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for virtual customer success manager in Springville, AL is $77,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,100.00 per year, depending on experience, location, and employer.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What job categories do people searching Virtual Customer Success Manager jobs in Springville, AL look for? The top searched job categories for Virtual Customer Success Manager jobs in Springville, AL are:
What cities near Springville, AL are hiring for Virtual Customer Success Manager jobs? Cities near Springville, AL with the most Virtual Customer Success Manager job openings:
Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Springville, AL as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $77,309 per year, or $37.2 per hour.

Chief Growth Officer (Birmingham)

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Birmingham, AL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Chief Growth Officer

We are a fast-growing marketing technology company focused on delivering innovative solutions that help financial institutions and other verticals optimize their marketing strategies and drive customer engagement. Our platform combines cloud-based technology, data analytics, and marketing automation to empower organizations to scale and grow effectively. As we continue to expand our impact, we are seeking a dynamic Chief Growth Officer to lead our growth strategy, sales, and client engagement efforts.

Position Overview

As the Chief Growth Officer, you will be responsible for developing and executing the company’s growth strategy, overseeing all aspects of sales and client engagement, and collaborating across departments to ensure the company’s long-term success. You will drive revenue growth, lead business development initiatives, and work closely with leadership teams to align business objectives, market strategies, and customer-focused innovations. This is a strategic leadership role that requires a strong vision for growth, a deep understanding of marketing technology, and the ability to influence and inspire teams without direct authority.

Key Responsibilities Growth Strategy Development

  • Set the company’s overall growth vision and long-term strategy in collaboration with the executive leadership team.

  • Identify new business opportunities, emerging markets, and growth channels by analyzing industry trends, customer needs, and competitive landscapes.

  • Develop and implement scalable strategies for customer acquisition, retention, and expansion.

Sales Leadership & Revenue Growth

  • Oversee the sales organization to drive both inbound and outbound sales efforts.

  • Work closely with the sales team to refine sales processes, optimize conversion rates, and ensure customer satisfaction.

  • Establish and track KPIs for sales performance, revenue growth, and profitability.

Client Engagement & Retention

  • Lead efforts to enhance client relationships, improve customer experience, and increase client lifetime value.

  • Collaborate with account management teams to develop strategic client success plans, ensuring customers achieve maximum value from the company’s products and services.

  • Identify opportunities for cross-selling and upselling while ensuring a customer-first approach.

Cross-Department Collaboration

  • Partner with Product, Marketing, and Client Engagement teams to ensure alignment on customer needs, product offerings, and go-to-market strategies.

  • Ensure that marketing and product strategies are aligned with growth objectives and customer needs.

Market Expansion & Partnerships

  • Identify and establish strategic partnerships with other technology providers, agencies, or industry influencers that can accelerate growth.

  • Represent the company at industry events, conferences, and key customer meetings to build brand awareness and grow the company’s presence in the market.

Qualifications

  • 10+ years of experience in growth strategy, sales leadership, or business development, ideally in a technology, SaaS, or marketing technology company.

  • Strong understanding of marketing technologies, SaaS products, and digital marketing trends.

  • Proven track record of driving revenue growth through sales, strategic partnerships, and customer success.

  • Experience working cross-functionally with product, marketing, and customer success teams and influencing without direct authority.

  • Exceptional leadership and people management skills, with the ability to inspire and motivate teams to meet ambitious goals.

  • Excellent communication, presentation, and negotiation skills.

  • Strong analytical skills and data-driven decision-making capability.

Preferred Qualifications

  • MBA or advanced degree in business, marketing, or a related field.

  • Experience in leading growth for a marketing technology startup or fast-growing tech company.

  • Expertise in digital marketing, automation, data analytics, or AI-driven marketing technologies.

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