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Remote Senior Customer Success Jobs in Alabama (NOW HIRING)

Sprinklr

Co-developcustomer outcomesplan to deliver on agreed KPI's and success metrics. Conduct regular customer cadences toalign onvalue realization, agreed business priorities, and provide thought ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

We offer both on-site and remote opportunities. At Arcoro, you will help create software products ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

Harris

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

Motorola

$100K - $120K/yr

Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify ... The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements ...

Harris

Build strong working relationships with Sales, Product, and Customer Success to ensure Operations ... Remote work and more! About STC Health: STChealth, founded in 1988, is dedicated to eradicating ...

Arcoro

Sr. Salesforce Administrator - Remote

Birmingham, AL · On-site +1

$110K - $130K/yr

Partner directly with Sales, Marketing, and Customer Success leaders to translate evolving business ... Hybrid/Remote Work About the Company A rapidly growing SaaS company, Arcoro offers proven modular H ...

Sprinklr

Role Overview We are seeking a senior, visionary leader to serve as SVP of Product Management for ... Ensure alignment from product vision through GTM execution and customer success. * Enable ...

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Remote Senior Customer Success information

What is a Remote Senior Customer Success?

A Remote Senior Customer Success role involves managing relationships with clients to ensure they achieve their desired outcomes using a company's products or services, all while working from a remote location. Senior Customer Success professionals typically oversee a portfolio of key accounts, provide strategic guidance, and serve as the primary point of contact for escalations or complex issues. They analyze customer data to identify opportunities for value, coordinate with internal teams to address client needs, and help drive product adoption and retention. The remote aspect allows them to perform these responsibilities from anywhere, using digital communication tools to stay connected with clients and colleagues.

What are the key skills and qualifications needed to thrive as a Remote Senior Customer Success professional?

To thrive as a Remote Senior Customer Success professional, you need expertise in client relationship management, account strategy, and a proven track record in customer success or related fields, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and proactive leadership skills help you stand out by building trust and identifying growth opportunities for clients. These skills ensure customer retention, maximize value delivery, and drive long-term business growth in a remote environment.

How does a Remote Senior Customer Success professional typically collaborate with internal teams to address client needs?

As a Remote Senior Customer Success professional, you’ll frequently collaborate with cross-functional teams such as Sales, Product, and Support to ensure clients’ requirements are met efficiently. This often involves organizing virtual meetings, sharing client feedback, and working with these teams to develop tailored solutions or escalate issues. Strong communication skills and proactive coordination are essential, as you act as the client advocate while fostering alignment across different departments, despite working remotely. This collaborative approach not only helps resolve client concerns promptly but also contributes to product and process improvements.

What is the difference between Remote Senior Customer Success vs Remote Customer Success Manager?

AspectRemote Senior Customer SuccessRemote Customer Success Manager
CredentialsExperience in customer success, industry-specific knowledge, possibly certificationsSimilar credentials, often entry to mid-level experience
Work EnvironmentRemote, collaborative teams, cross-functional communicationRemote, client-facing, team-based
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service providers
Search & Comparison IntentHigher-level responsibilities, strategic focusOperational, client management tasks

Remote Senior Customer Success roles typically involve strategic planning, leadership, and higher-level client engagement, while Remote Customer Success Managers focus on day-to-day client support and relationship management. Both roles require relevant experience and industry knowledge, but the senior position emphasizes leadership and strategy.

What are the most commonly searched types of Senior Customer Success jobs in Alabama?

The most popular types of Senior Customer Success jobs in Alabama are:

What are popular job titles related to Remote Senior Customer Success jobs in Alabama?

For Remote Senior Customer Success jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Senior Customer Success jobs in Alabama look for?

The top searched job categories for Remote Senior Customer Success jobs in Alabama are:

Remote Senior Customer Success jobs near you
Infographic showing various Remote Senior Customer Success job openings in Alabama as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.

Senior Customer Success Manager

Transform9

Birmingham, AL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.
Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.
About the role
Our product answers the phone for medical practices - which means our clients feel our performance every single day. You'll own a portfolio of 5-10 enterprise platform accounts representing 30-50 practices: driving adoption, proving ROI in their own numbers, and growing each account. You're the client's advocate inside Transform9 and the person they trust when something needs fixing.
What you'll do
  • Own renewals and expansion for a portfolio of 5-10 enterprise platform accounts (30-50 practices)
  • Lead onboarding alongside implementation and drive fast time-to-value
  • Run quarterly business reviews with practice leadership using their own metrics: answer rates, hold times, schedule utilization
  • Monitor account health and intervene early on risk signals
  • Identify expansion opportunities - new locations, new specialties, new workflows
  • Channel structured client feedback to product
Location
Remote (US) with approximately 25% travel to client practices. If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).
Requirements
  • 3+ years in account management or customer success at a B2B SaaS company
  • Comfort with data - you can build the usage and ROI story from platform metrics
  • Strong executive-level communication; calm and structured under escalation
  • Fluency with CRM and customer success tooling
Nice to have
  • Experience serving healthcare providers
  • Experience with land-and-expand account growth

Benefits
  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.
Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Note: the Transform9 team will only email you from a transform9.com email address.

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