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Founding Customer Success Manager Jobs (NOW HIRING)

Violet

Customer Success Manager

Customer Success Manager At Violet, we're on a mission to create more human, identity-centered ... Prior to building Violet, the founding team spent years building digital health companies like ...

Bex Technologies

Customer Success Manager (m/w/d)

Customer Success Manager (M/W/D) Bex is a digital logistics platform for the construction industry ... Direct cooperation with the experienced and well-established founding team If interested, a short ...

dbt Labs

Customer Success Manager

Denver, CO · On-site

Customer Success Manager From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

BrightHire

Mid-Market Customer Success Manager

Help Us Fix Hiring For Everyone Explore open roles Customer Success Implementations Manager Mid ... US Founding GTM Engineer Remote - US Founding Solutions Engineer Remote - US If you don't see a ...

StarTech.com

Customer Success Manager

FL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Sameday

Customer Success Manager

Pleasant Grove, UT · On-site

$60K/yr

... founding team. What You'll Do * Own a portfolio of accounts across the full customer lifecycle ... success, account management, or a similar client-facing role in SaaS or tech * A track record of ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Chicago, IL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Layer Health

Customer Success Manager

Manhattan, NY · On-site

$140K - $160K/yr

Layer Health's diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine. Layer Health is adding a Customer Success Manager to our current team of two.

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Taulia

Customer Success Manager

Customer Success Manager Location: Düsseldorf, DE, 40212 London, GB, W1B 5TR Sofia, BG, 1784 London, GB, W1B 5TR Toulouse, FR NL Remote: Yes Taulia's Commitment: Diversity, Equity, and Inclusion It ...

Taulia

Customer Success Manager

Customer Success Manager Location: Düsseldorf, DE, 40212 London, GB, W1B 5TR Sofia, BG, 1784 London, GB, W1B 5TR Toulouse, FR NL Remote: Yes Taulia's Commitment: Diversity, Equity, and Inclusion It ...

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All JobsFounding Customer Success Manager Jobs

Founding Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do founding customer success manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for founding customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Founding Customer Success Manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a Founding Customer Success Manager, and why are they important?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What unique challenges and opportunities can I expect as a Founding Customer Success Manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
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Founding Customer Success Manager jobs near you

Customer Success Manager (Enterprise)

talentpluto

San Francisco, CA • On-site

$120K - $145K/yr

Full-time

Posted 7 days ago

Job description

Location: San Francisco, CA

Work Model: Hybrid

Industry: AI / Sales Software

Compensation: $110K-$130K base, $120K-$145K OTE (mostly base), plus equity

About the Company

Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The team is split between New York and Tel Aviv, and the culture is type A, outgoing, social, and resilient.

The Opportunity

This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one.

You will need to be in San Francisco by August (you can start in New York). This is a high-energy environment for someone who has seen excellence at a strong startup and wants to build it again.

Responsibilities
  • Own enterprise customer success as the first post-sales hire
  • Set the standard and build the foundation for the customer success function
  • Drive retention, adoption, and strong outcomes for enterprise customers
  • Operate as an individual contributor with a team built around you over time
  • Help define processes and best practices from the ground up
Requirements
  • 2-5 years of customer success experience at a high-growth, well-respected startup
  • Enterprise customer success experience, specifically from a startup environment
  • Track record as one of the earliest customer success hires at a previous company
  • Likeable, personable, and easy to work with
  • Comfortable working in-office 5 days per week and relocating to San Francisco by August

Apply