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Founding Customer Success Manager Jobs (NOW HIRING)

Motivosity

Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Layer Health

Customer Success Manager

Manhattan, NY · On-site

$140K - $160K/yr

Layer Health's diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine. Layer Health is adding a Customer Success Manager to our current team of two.

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Clockwork

Customer Success Manager

Chicago, IL · On-site

$60K - $80K/yr

  • Medical

  • PTO

Customer Success Manager Millions of companies fail each year because of poor financial management ... Be one of the founding members of a high-performing remote team that drives two of our most ...

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients.

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...

Definitive Healthcare

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager At Definitive Healthcare, we're passionate about turning data, analytics ... founding in 2011. We foster a collaborative, inclusive culture where diverse perspectives drive ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

You will work closely with the founding team and have direct influence over how the company scales ... customer success, account management, or another revenue-oriented role * Strong commercial ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

You will work closely with the founding team and have direct influence over how the company scales ... customer success, account management, or another revenue-oriented role * Strong commercial ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales ...

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All JobsFounding Customer Success JobsFounding Customer Success Manager Jobs

Founding Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do founding customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for founding customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
More about Founding Customer Success Manager jobs

What cities are hiring for Founding Customer Success Manager jobs?

Cities with the most Founding Customer Success Manager job openings:

What states have the most Founding Customer Success Manager jobs?

States with the most job openings for Founding Customer Success Manager jobs include:

What job categories do people searching Founding Customer Success Manager jobs look for?

The top searched job categories for Founding Customer Success Manager jobs are:

Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Motivosity

Lehi, UT • On-site

Other

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Join Motivosity as a Customer Success Manager

Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join. Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game. Right now if you're feeling the draw to work in a company that's helping people be happier about life at work, it might be time to become a MVer.

About the Customer Success Manager Position

We are seeking a talented Customer Success Manager to work with customers to coordinate service, support, renewals, and expansion efforts. This position as a CSM is part account management, part customer service, part sales, and part operations.

Customer Success Manager Responsibilities Include:
  • Manage a large book of customer accounts
  • Facilitating customer account renewals to maximize retention
  • Communicating effectively with customers regularly and fostering strong relationships with clients
  • Improve customer engagement and outcomes by providing consultative and strategic advisory services
  • Expand customer accounts by introducing other company products and services
  • Create customer champions and advocates
Customer Success Manager Qualifications Include:
  • 1+ year of experience as a B2B Account Manager or Customer Success Manager
  • Proficiency with CRM software and account management systems
  • Great organizational and multitasking skills
  • Good communication skills, both verbal and written
  • Advanced problem solving and negotiation skills
  • Upbeat, positive, and friendly personality that energizes those around you
  • BS/BA in Business, Marketing, Finance, Economics, or related field
Perks of Being a MVer:
  • Changing the world by bringing happiness to work environments around the globe
  • Equity
  • Health Insurance and HSA
  • 401(k)
  • Dental Insurance
  • Vision Insurance
  • Team activities
  • Hybrid work flexibility
  • On site gym
  • Strong and positive work culture in an exciting startup space

Apply