ZipRecruiter

Log In

1

Founding Customer Success Manager Jobs (NOW HIRING)

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

You will work closely with the founding team and have direct influence over how the company scales ... customer success, account management, or another revenue-oriented role * Strong commercial ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

You will work closely with the founding team and have direct influence over how the company scales ... customer success, account management, or another revenue-oriented role * Strong commercial ...

Azeus Convene

Customer Success Manager

Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior ...

Empyra Inc.

WI · On-site

$85 - $110/hr

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

PointOne

Customer Success Manager

New York, NY · On-site

$90K - $150K/yr

What you'll do You'll join the founding team as our first Customer Success Manager and be the primary point of contact for our law firm customers. Beyond supporting customers, you'll help build the ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Cypress HCM

Customer Success Manager

DE · Remote

Customer Success Manager Location: Remote (EST | CST) Employees : 50| Team Size: 3-5 Industry: SaaS Reporting To: Director of Customer Success Seeking an experienced Customer Success Manager to join ...

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

Revvo,

Customer Success Manager

San Mateo, CA · On-site

$100 - $150/hr

Revvo Careers Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success manager, you'll play a pivotal role in ensuring that our customers are getting ...

T E C Industrial Inc

Customer Success Manager

Edina, MN · On-site

$60 - $70/hr

Job Category Customer Success, Account Management, Client Relations * Industry SaaS, Sports Technology, Sports & Recreation * Employee Type Full Time Exempt * Required Degree 4 Year Degree * Manage ...

IDT

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a ...

Sweep

Customer Success Manager

Manhattan, NY · On-site

$120K - $170K/yr

Customer Success Manager Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence. As a Customer Success Manager ...

Lever Demo 2

Customer Success Manager

Arlington, TX · On-site

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsFounding Customer Success Manager Jobs

Founding Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do founding customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for founding customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

More about Founding Customer Success Manager jobs

What cities are hiring for Founding Customer Success Manager jobs?

Cities with the most Founding Customer Success Manager job openings:

What states have the most Founding Customer Success Manager jobs?

States with the most job openings for Founding Customer Success Manager jobs include:

What job categories do people searching Founding Customer Success Manager jobs look for?

The top searched job categories for Founding Customer Success Manager jobs are:

Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

talentpluto

New York, NY • On-site

$130K - $200K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Location: New York, NY

Work Model: Hybrid

Industry: AI / vertical SaaS for home services

Compensation: $100K-$130K base, $200K OTE

About the Company

A bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track to grow 10x. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.

The Opportunity

Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.

You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.

Responsibilities
  • Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts
  • Build the customer success function and playbook from the ground up
  • Drive expansion revenue through upsell and cross-sell
  • Partner with sales, product, and leadership to deliver strong customer outcomes
  • Travel to customers as needed (approximately 25% of the time)
Requirements
  • 2-4 years in customer success, account management, or another revenue-oriented role
  • Strong commercial instincts with a focus on expansion and NRR
  • Builder mentality with experience creating processes from scratch
  • Comfortable with approximately 25% travel
  • Background in home services, trades, or field-service management, or early-stage startup experience, is a plus

Apply