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Founding Customer Success Manager Jobs in Texas (NOW HIRING)

Jobtailor

Founding Customer Success Manager

Dallas, TX · On-site

$90 - $120/hr

Requirements * 5+ years in customer success, account or program management, or client services ... You are a founding CSM for this team and will have a strong part in growing it. * Strong trainer ...

DealHub Ltd

Customer Success Manager

Austin, TX · On-site

$95 - $145/hr

Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest ...

Sparta Commodities

Customer Success Manager

Houston, TX · On-site

Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Schlumberger

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...

SWBC

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWIVEL

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Swivel

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

AxisCare

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Swbc

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Anchor

Customer Success Manager

Austin, TX · On-site

We're hiring Customer Success Managers as part of Anchor's founding CS team. You are expected to continuously evaluate your workflows and leverage AI to automate repetitive work so you can focus on ...

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Enseo

Customer Success Manager

Plano, TX · On-site

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality -- helping hotels across the U.S., Canada, and Mexico deliver ...

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Founding Customer Success Manager information

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What are popular job titles related to Founding Customer Success Manager jobs in Texas?

For Founding Customer Success Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Founding Customer Success Manager jobs in Texas look for?

The top searched job categories for Founding Customer Success Manager jobs in Texas are:

What cities in Texas are hiring for Founding Customer Success Manager jobs?

Cities in Texas with the most Founding Customer Success Manager job openings:

Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 62% In-person, and 38% Remote job distribution.

Founding Customer Success Manager

Jobtailor

Dallas, TX • On-site

$90 - $120/hr

Other

Posted 6 days ago

Job description

Responsibilities
  • Build and run the scaled post-sign partnership model for long tail school partners across all geographies — playbooks, templated cadences, training materials, and activation milestones
  • Partner with Legal Engineers and Law School Managers to translate school feedback into program improvements and deeper embeds on key campuses.
  • Own portfolio-wide reporting: track usage trends, activation status, and account health globally; surface risks and opportunities to all geo managers and to Grace
  • Own product training and demo delivery across the full law school portfolio — onboarding sessions, faculty demos, librarian trainings, classroom embeds, and workspace setup.
  • Maintain the law school CRM across all geographies — account notes, POC data, meeting logs, and opportunity tracking
  • Lead end-of-term recap cycles, capturing Y1 learnings and aligning on Y2 activation goals with key internal stakeholders and Law School champions.
Requirements
  • 5+ years in customer success, account or program management, or client services — preferably in a high-growth SaaS, legal tech, or professional services environment
  • Build the machine mindset: you build systems, write playbooks, and hold yourself to metrics
  • Player-coach approach: You are a founding CSM for this team and will have a strong part in growing it.
  • Strong trainer and presenter — you can run a room of law professors or a 1:1 demo with a student org leader and make both count
  • Legal background or strong legal context is a plus, not a requirement — comfort explaining legal AI tools to a sophisticated legal audience matters more than a JD
  • Experience building scaled or tech-touch CS programs for large, distributed account portfolios
  • Clear, direct communicator who doesn't let follow-ups fall through the cracks
  • Comfortable working across time zones and geographies in close coordination with a distributed team
Core Competencies

Demonstrates expertise in customer success and account management within a high-growth SaaS or legal tech environment, with a focus on building scalable programs and effective training delivery. Strong communication and presentation skills are essential for engaging diverse audiences and managing distributed teams across geographies.

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