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Founding Customer Success Manager Jobs (NOW HIRING)

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager. Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth. Join ECAM as a ...

GBG

Customer Success Manager

Manchester, NH · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager - Enterprise

Dotdigital

Customer Success Manager

NY · On-site +1

As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients. This role provides ...

Canopy Works

Customer Success Manager

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager REPORTS TO: Director, Customer Success DEPARTMENT: Customer Success HOURS: 40 Hours FLSA STATUS: Exempt Applicants must be legally authorized to work in the United States at ...

Ivalua

Customer Success Manager

New York, NY

Customer Success Manager (New York, NY - US) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

SalesJack

Customer Success Manager

Chicago, IL

Our founding team brings a wealth of experience from Uber and the construction industry, giving us ... out our customer success program: * Lead onboarding sessions for new accounts (sales managers ...

Darktrace Limited

Customer Success Manager

Chicago, IL · Hybrid

$100K - $115K/yr

In the Enterprise Customer Success Manager role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to ...

Cascade Dafo Inc

Customer Success Manager

Ferndale, WA · On-site

$122K - $131K/yr

As the Customer Success Manager, you'll work directly with Cascade Dafo customers to ensure their experiences with our products and services are creating meaningful outcomes. You'll guide adoption ...

Campfire USA

Customer Success Manager

Farmington, NY

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

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All JobsFounding Customer Success Manager Jobs

Founding Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do founding customer success manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for founding customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Founding Customer Success Manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a Founding Customer Success Manager, and why are they important?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What unique challenges and opportunities can I expect as a Founding Customer Success Manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
More about Founding Customer Success Manager jobs
What cities are hiring for Founding Customer Success Manager jobs? Cities with the most Founding Customer Success Manager job openings:
What states have the most Founding Customer Success Manager jobs? States with the most job openings for Founding Customer Success Manager jobs include:
What job categories do people searching Founding Customer Success Manager jobs look for? The top searched job categories for Founding Customer Success Manager jobs are:
Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Mannelly Recruitment

San Francisco, CA

Full-time

Posted 16 days ago

Be an early applicant

Job description

Customer Success Manager - San Francisco, California Job#16792241
A pioneering healthcare AI B2B startup in western California seeks a Customer Success Manager to support clinician adoption of cutting-edge AI tools. This role involves owning customer onboarding, engagement tracking, operational workflows, training material creation, usage analytics, and clinician feedback relay to drive product success. Competitive compensation package offered. 

  • 3+ years in customer-facing or operational roles at tech startups (Seed–Series B preferred)
  • Experience in highly operational, clinician-focused environments
  • Healthcare startup background strongly preferred
  • Proficiency with tools like HubSpot, Airtable, and Canva (or rapid adaptability)
  • Fast learner with strong analytical skills and attention to detail
  • Positive, empathetic communicator skilled at building clinician trust

San Francisco offers iconic parks and waterfront trails for outdoor recreation. Housing blends urban lofts with family neighborhoods at varying price points. Tech/biotech employment dominates alongside top universities and strong public schools.