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Founding Customer Success Manager Jobs (NOW HIRING)

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

$120 - $190/hr

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

REXEL

Customer Success Manager

Broken Arrow, OK · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

SLB

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what ...

Amadeus

Customer Success Manager

Maitland, FL · Hybrid

Job Title Customer Success Manager External Job Title: Customer Success Manager Position: Permanent, Hybrid Location: Maitland, FL About the Business: The Customer Success Manager (CSM) is ...

Revvim

Customer Success Manager

CA · Remote

$100K - $110K/yr

Position Overview The Customer Success Manager works to ensure that our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

Metroll

Customer Success Manager

Fontana, CA · On-site

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

Energy Exemplar

Customer Success Manager

North, SC · On-site

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Cedato

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Cedato is the leading independent video advertising delivery and yield optimization platform, helping publishers and ad platforms maximize revenue, supply and results. We ...

Octagos

$110 - $120/hr

Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000.00 Annually Customer Success Manager Role About Octagos : Octagos is modernizing remote cardiac ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

NextDeavor Inc.

Customer Success Manager

San Jose, CA · Hybrid

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...

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Founding Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do founding customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for founding customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

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Cities with the most Founding Customer Success Manager job openings:

What states have the most Founding Customer Success Manager jobs?

States with the most job openings for Founding Customer Success Manager jobs include:

What job categories do people searching Founding Customer Success Manager jobs look for?

The top searched job categories for Founding Customer Success Manager jobs are:

Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Kofile Inc.

Dallas, TX • On-site, Remote

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Company Description
At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made available to all their employees and citizens. We partner with government agencies nationwide to help them meet their citizens' needs by preserving the integrity and content of paper documents to ensure they will be available for use forever and modernizing information management through digitization and access systems.
Kofile has been a market leader in serving local governments for the last 10 years. We help local governments modernize operations and improve citizen access and engagement. Our solutions include a full suite of premium and software for record retention and recording applications. The company and its culture are built entirely around putting customers first. Our 3,000+ customers cover nearly half of the U.S. population, and customer loyalty is unsurpassed in the industry.
Job Description
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding, adoption, value realization, renewal, and expansion. Acting as the trusted advisor to customer stakeholders, the CSM partners closely with Sales, Product, Implementation, Engineering, and Support teams to accelerate time-to-value, drive platform adoption, monitor customer health, and identify growth opportunities. This role is responsible for transforming customer engagement into long-term recurring revenue by increasing retention, expanding usage across departments and use cases, generating customer advocacy, and delivering actionable product feedback that helps shape the future roadmap of Kleio.
Position Summary
Kofile is seeking an experienced and customer-focused Customer Success Manager (CSM) to lead customer adoption, retention, and growth for Kleio, Kofile's AI-powered document intelligence and engagement platform.
The Customer Success Manager owns the post-sale customer lifecycle-from onboarding and implementation through adoption, renewal, and expansion. This individual serves as a trusted advisor to customers, helping them achieve strategic business outcomes while maximizing the value realized from Kleio. The role collaborates closely with Sales, Product Management, Engineering, Professional Services, Support, and Customer Operations teams to drive measurable customer success and long-term recurring revenue growth.
The ideal candidate combines SaaS customer success expertise, strong executive communication skills, consultative problem solving, and a passion for helping customers succeed with AI-powered technologies. The role is expected to leverage customer onboarding programs, adoption scorecards, usage monitoring, business reviews, and customer success metrics to drive outcomes.
Key Responsibilities
Customer Onboarding & Adoption
  • Own the customer journey from implementation through ongoing adoption.
  • Support onboarding activities to accelerate time-to-value.
  • Develop customer success plans aligned to customer business goals and desired outcomes.
  • Deliver customer enablement, training, and adoption programs.
  • Monitor platform utilization, engagement, and adoption trends.
  • Drive adoption of new Kleio capabilities, AI features, and platform releases.

Customer Health & Retention
  • Build executive-level relationships with customer stakeholders.
  • Conduct Quarterly Business Reviews (QBRs) and success reviews.
  • Monitor customer health scores and renewal readiness.
  • Identify adoption risks and proactively execute mitigation plans.
  • Manage escalations and coordinate resolution across internal teams.
  • Drive customer satisfaction and long-term retention.

Growth & Expansion
  • Identify opportunities to expand Kleio usage across departments, users, and business units.
  • Partner with Sales teams on account growth strategies.
  • Support cross-sell and upsell initiatives.
  • Develop account expansion recommendations based on customer needs and usage patterns.

AI Value Realization
  • Help customers quantify and communicate business value achieved through Kleio.
  • Demonstrate operational efficiencies and productivity improvements.
  • Drive adoption of AI-powered search and interaction
  • Promote best practices for AI-enabled information management and knowledge discovery.
  • Ensure customers recognize measurable outcomes tied to their investment.

Product Feedback & Customer Advocacy
  • Collect customer feedback and communicate insights to Product Management.
  • Identify opportunities for customer references, testimonials, and case studies.
  • Support customer advisory programs and roadmap discussions.
  • Advocate for customer needs and priorities across the organization.
  • Contribute strategic input that informs future product direction.

Qualifications
Experience
  • 5+ years of Customer Success, SaaS Account Management, Professional Services, Consulting, or related experience.
  • Proven success managing enterprise customer relationships.
  • Demonstrated experience driving software adoption, renewals, and account expansion.
  • Experience conducting executive business reviews and strategic customer conversations.
  • Familiarity with SaaS subscription business models and recurring revenue metrics.

Skills
  • Exceptional relationship-building and communication skills.
  • Strong executive presentation and storytelling abilities.
  • Strategic thinking and consultative problem-solving.
  • Data-driven decision-making using usage and customer health metrics.
  • Ability to manage multiple accounts and priorities simultaneously.
  • Experience working cross-functionally across Sales, Product, Engineering, and Support.

Preferred Qualifications
  • Experience with AI-powered software platforms.
  • Experience with AWS Cloud Services and Amazon Bedrock Suite is highly desirable.
  • Experience in GovTech, records management, archives, libraries, museums, or information management solutions.
  • Familiarity with enterprise search, metadata management, content services, or document intelligence platforms.
  • Experience supporting public sector and regulated industry customers.
  • Understanding of digital transformation and SaaS adoption programs.

Why This Role Matters
Customer Success is the operating system that transforms Kleio from a software sale into a long-term customer partnership. This role protects recurring revenue, accelerates adoption, expands customer value, strengthens customer advocacy, provides strategic input to product development, and creates a scalable foundation for long-term SaaS growth. Ultimately, the Customer Success Manager helps maximize customer lifetime value while driving sustainable revenue growth, increased Net Revenue Retention, and long-term enterprise value creation for Kleio.
Additional Information
Benefits:
As a full-time employee, you will receive access to the following benefits
  • Leadership and career development opportunities
  • Low cost insurance (medical, dental, vision, life & disability)
  • 401(k) plan (company matching)
  • Paid holidays
  • PTO
  • Paid maternity & paternity leave
  • Educational assistance
  • Business casual environment

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