As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
Customer Success Manager
Hanover, MD · On-site
$70K/yr
Customer Success Manager Lead the way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and ...
Customer Success Manager
Hanover, MD · On-site
$70K/yr
Customer Success Manager Lead the way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and ...
Customer Success Manager
Oakland, CA · On-site
$70K - $100K/yr
Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...
Customer Success Manager
Oakland, CA · On-site
$70K - $100K/yr
Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...
Customer Success Manager
Apex, NC · On-site
Customer Success Manager As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting ...
Customer Success Manager
Apex, NC · On-site
Customer Success Manager As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting ...
Customer Success Manager
Manhattan, NY · On-site
What you'll do You'll join the founding team as our first Customer Success Manager and be the primary point of contact for our law firm customers. Beyond supporting customers, you'll help build the ...
Customer Success Manager
Manhattan, NY · On-site
What you'll do You'll join the founding team as our first Customer Success Manager and be the primary point of contact for our law firm customers. Beyond supporting customers, you'll help build the ...
Customer Success Manager SS&C Blue Prism Document Automation is seeking a Customer Success Manager to join our small, collaborative Customer Success team. Do you enjoy partnering with team members to ...
Customer Success Manager SS&C Blue Prism Document Automation is seeking a Customer Success Manager to join our small, collaborative Customer Success team. Do you enjoy partnering with team members to ...
Customer Success Manager The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving ...
Customer Success Manager The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving ...
Customer Success Manager
Norwalk, CT · On-site
Customer Success Manager We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of ...
Customer Success Manager
Norwalk, CT · On-site
Customer Success Manager We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of ...
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...
Customer Success Manager
Orlando, FL · On-site
$15K - $25K/mo
Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...
Customer Success Manager
Orlando, FL · On-site
$15K - $25K/mo
Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...
Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...
Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...
Customer Success Manager
Philadelphia, PA · On-site
Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...
Customer Success Manager
Philadelphia, PA · On-site
Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...
Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...
Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...
Customer Success Manager Masttro is the global leader in wealth technology for aggregating, visualizing, and managing complex portfolios across all asset classes, jurisdictions, currencies, and ...
Customer Success Manager Masttro is the global leader in wealth technology for aggregating, visualizing, and managing complex portfolios across all asset classes, jurisdictions, currencies, and ...
Customer Success Manager
New York, NY · On-site
As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...
Customer Success Manager
New York, NY · On-site
As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...
Customer Success Manager We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers.
Customer Success Manager We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers.
Customer Success Manager
New York, NY · Remote
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
Customer Success Manager
New York, NY · Remote
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Incident IQ HQ (Atlanta) About Us: Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Incident IQ HQ (Atlanta) About Us: Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts ...
Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...
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Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...
Customer Success Manager DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and ...
Customer Success Manager DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and ...
Founding Customer Success Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do founding customer success manager jobs pay per year?
As of Jul 6, 2026, the average yearly pay for founding customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What is a Founding Customer Success Manager?
A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.
What are the key skills and qualifications needed to thrive as a Founding Customer Success Manager, and why are they important?
To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.
What is the difference between Founding Customer Success Manager vs Customer Success Manager?
| Aspect | Founding Customer Success Manager | Customer Success Manager |
|---|---|---|
| Credentials | Relevant experience in customer success, startup background preferred | Similar experience, often with industry-specific knowledge |
| Work Environment | Early-stage startup, high level of responsibility, shaping customer success strategy | Established company, focused on maintaining and expanding customer relationships |
| Employer & Industry | Startups, SaaS, tech companies | Variety of industries, including SaaS, tech, and services |
The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.
What unique challenges and opportunities can I expect as a Founding Customer Success Manager at an early-stage startup?
As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.
More about Founding Customer Success Manager jobs
What cities are hiring for Founding Customer Success Manager jobs? Cities with the most Founding Customer Success Manager job openings:
What states have the most Founding Customer Success Manager jobs? States with the most job openings for Founding Customer Success Manager jobs include:
What job categories do people searching Founding Customer Success Manager jobs look for? The top searched job categories for Founding Customer Success Manager jobs are:
- Customer Success Manager Cybersecurity
- Ehr Customer Success Manager
- Smb Customer Success Manager
- Full Time Customer Success
- Customer Success Manager Saas Software
- Full Time Customer Success Manager Edtech
- Customer Success Manager Remote
- Customer Success
- Senior Customer Success Manager Edtech
- Customer Success Manager Edtech
Full-time
Posted 3 days ago
Job description
Company Description
Test description
Job Description
We are seeking a dynamic and customer-focused Customer Success Manager to join our team in San Francisco, United States. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
- Serve as the primary point of contact for a portfolio of key accounts, providing proactive support and guidance
- Develop and implement customer success strategies to drive product adoption, usage, and retention
- Conduct regular check-ins and business reviews with clients to understand their needs and identify growth opportunities
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Monitor and analyze customer health metrics, creating action plans to address at-risk accounts
- Identify and communicate product feedback and feature requests to the product development team
- Create and deliver customized training sessions and resources to maximize customer value
- Develop and maintain in-depth knowledge of our products and industry trends
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 3-5 years of experience in customer success, account management, or related field
- Proficiency in customer relationship management (CRM) software
- Strong data analysis and reporting skills
- Excellent project management abilities
- Outstanding written and verbal communication skills
- Proven problem-solving and decision-making capabilities
- Effective time management and ability to prioritize multiple tasks
- Experience with SaaS products preferred
- Understanding of SaaS business models and customer success metrics
- Knowledge of customer success KPIs and best practices
- Ability to work in a fast-paced, dynamic environment
- Empathetic and customer-centric approach to relationship management
Additional Information
All your information will be kept confidential according to EEO guidelines.