Hybrid, NYC The Role: The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the ...
Quick apply
Hybrid, NYC The Role: The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the ...
Quick apply
Hybrid, NYC The Role: The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the ...
Manhattan, NY · On-site
$120K - $170K/yr
The ideal candidate will work out of our New York City office on a flexible hybrid schedule. The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.
Manhattan, NY · On-site
$120K - $170K/yr
The ideal candidate will work out of our New York City office on a flexible hybrid schedule. The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.
Logan, UT · On-site
Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UT Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT We are ...
Logan, UT · On-site
Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UT Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT We are ...
Santa Clara, CA · On-site
Customer Success Manager & Senior Customer Success Manager Do you thrive on helping enterprise clients maximize the value of their software investments. We are looking for dedicated relationship ...
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Santa Clara, CA · On-site
Customer Success Manager & Senior Customer Success Manager Do you thrive on helping enterprise clients maximize the value of their software investments. We are looking for dedicated relationship ...
Minneapolis, MN · On-site
Customer Success Manager At Jamf, we believe in an open, flexible culture based on respect and ... This is a hybrid position available to individuals residing in the Minneapolis, MN, Austin, TX, and ...
Minneapolis, MN · On-site
Customer Success Manager At Jamf, we believe in an open, flexible culture based on respect and ... This is a hybrid position available to individuals residing in the Minneapolis, MN, Austin, TX, and ...
Bethesda, MD · Hybrid
$56K - $63K/yr
Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... This full-time hybrid position is based in Education Week's Bethesda, MD., office in the Washington ...
Bethesda, MD · Hybrid
$56K - $63K/yr
Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... This full-time hybrid position is based in Education Week's Bethesda, MD., office in the Washington ...
Denver, CO · On-site
$70K - $100K/yr
Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area ... Modern office environment with hybrid in-person office culture * Supportive, collaborative, and ...
Denver, CO · On-site
$70K - $100K/yr
Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area ... Modern office environment with hybrid in-person office culture * Supportive, collaborative, and ...
Boston, MA · On-site
Customer Success Manager The Customer Success Manager is responsible for driving long-term customer ... hybrid environment, with three days per week onsite in our Boston Seaport office. Why work at ...
Boston, MA · On-site
Customer Success Manager The Customer Success Manager is responsible for driving long-term customer ... hybrid environment, with three days per week onsite in our Boston Seaport office. Why work at ...
New York, NY · On-site
Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. * 1+ years experience ...
New York, NY · On-site
Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. * 1+ years experience ...
Wilmington, DE · On-site
Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UT Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT We are ...
Wilmington, DE · On-site
Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UT Hours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MT We are ...
Manhattan, NY · On-site
Customer Success Manager We're hiring for a Customer Success Manager. You'll join Healthie ... This is a full-time hybrid position in NYC (3 days in office) * U.S. work authorization is required ...
Manhattan, NY · On-site
Customer Success Manager We're hiring for a Customer Success Manager. You'll join Healthie ... This is a full-time hybrid position in NYC (3 days in office) * U.S. work authorization is required ...
Waltham, MA · Hybrid
Customer Success Manager Locations ... NYC OR Waltham, MA locations only - Hybrid 6x a month (Hiring locally only) About the Role SS&C ...
Waltham, MA · Hybrid
Customer Success Manager Locations ... NYC OR Waltham, MA locations only - Hybrid 6x a month (Hiring locally only) About the Role SS&C ...
Butte, MT · On-site
Customer Success Manager Who are we? Univision Computers provides Managed Information Technology ... We are currently looking for applicants who can work in an office and hybrid environment in the ...
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Butte, MT · On-site
Customer Success Manager Who are we? Univision Computers provides Managed Information Technology ... We are currently looking for applicants who can work in an office and hybrid environment in the ...
The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... Must be able to work a hybrid working model. * Ability to travel 25 % Working at Amadeus, you will ...
The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... Must be able to work a hybrid working model. * Ability to travel 25 % Working at Amadeus, you will ...
New York, NY · Hybrid
Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. * 1+ years experience ...
Quick apply
New York, NY · Hybrid
Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. * 1+ years experience ...
Fontana, CA · On-site
Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...
Fontana, CA · On-site
Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...
Raleigh, NC · On-site
Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales ...
Raleigh, NC · On-site
Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales ...
Herndon, VA · On-site
Customer Success Manager Job Type: Full-time Assured Data Protection is a global leader in data ... Hybrid work schedule requires an in-office presence with remote work flexibility. At Assured Data ...
Herndon, VA · On-site
Customer Success Manager Job Type: Full-time Assured Data Protection is a global leader in data ... Hybrid work schedule requires an in-office presence with remote work flexibility. At Assured Data ...
Denver, CO · On-site
$70K - $100K/yr
Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area ... Modern office environment with hybrid in-person office culture * Supportive, collaborative, and ...
Denver, CO · On-site
$70K - $100K/yr
Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area ... Modern office environment with hybrid in-person office culture * Supportive, collaborative, and ...
This can be a 100% remote position from select locations with an opportunity to work a hybrid ... As a Customer Success Manager, you will work with an established client base and be responsible for ...
This can be a 100% remote position from select locations with an opportunity to work a hybrid ... As a Customer Success Manager, you will work with an established client base and be responsible for ...
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
| Aspect | Customer Success Manager Hybrid | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience in customer success, certifications like CSCP or CRM tools familiarity | Basic technical knowledge, customer service training |
| Work Environment | Proactive engagement, account management, strategic planning | Reactive support, troubleshooting, issue resolution |
| Employer & Industry | Tech, SaaS, subscription services | Retail, telecom, tech support |
| Search & Comparison Intent | Understanding role differences, career path, skills required | Job responsibilities, qualifications, career options |
The main difference between a Customer Success Manager Hybrid and a Customer Support Specialist lies in their focus and responsibilities. The Customer Success Manager Hybrid proactively manages customer accounts and ensures long-term satisfaction, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily reacts to customer issues, providing technical support and troubleshooting. Both roles are vital in customer service but serve different functions within organizations.

$110K/yr
Full-time
Re-posted 27 days ago
Role: Customer Success Manager
Level: Individual Contributor
Reporting into: Head of Success
Department: Customer Excellence
Location: Hybrid, NYC
The Role:
The Customer Success Manager will report directly to the Head of Customer Success and will work closely with the VP of Customer Excellence. The primary responsibility of the Customer Success Manager will be to manage the relationships with our key accounts in the region, and to ensure their success and satisfaction with our products and services. They will work cross functionally with other teams across the organisation, collaborating with several stakeholders (e.g Sales, Special Projects, Creative and Technical Services, Support, Product and Engineering) to both ensure the voice of the customer is well understood internally and customer needs are being met externally. This role is responsible for driving long-term strategic customer success, adoption and advocacy across Disguise's key US accounts.
The successful candidate will be an organised and confident self-starter with exceptional written and verbal communication skills. They will be able to understand and communicate the unique requirements and challenges of each key account, and develop customised strategies and action plans to ensure their success.
They will need to be proactive in applying themselves to a variety of projects, take the lead, and coordinate the efforts of many to ultimately deliver the best result for our customers.
Responsibilities:
Success Measures
Experience and traits we're looking for:
This is the the basic salary range for U.S. based candidates: USD $95-110,000 per year
Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity
About Disguise
Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.
Don't Disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.
Our values
Our benefits