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Shopify Customer Success Manager Jobs (NOW HIRING)

Okta, Inc.

Customer Success Manager

San Antonio, TX · On-site

Customer Success Manager Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new ...

New

Clever Devices

Customer Success Manager

Apex, NC · On-site

Customer Success Manager As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting ...

Burq

Customer Success Manager

Customer Success Manager We're looking for a Customer Success Manager to help our growing customer base succeed with our platform. You'll manage a large book of business, driving adoption, retention ...

Opiniion Inc.

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped ...

Cascade DAFO

Customer Success Manager

Ferndale, WA · On-site

$122K - $131K/yr

Customer Success Manager Make a Real Impact for O&P Practitioners and the Care They Deliver Cascade Dafo, Inc. is looking for a Customer Success Manager who is passionate about helping practitioners ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Cerby, Inc.

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Burq

Customer Success Manager

Customer Success Manager We're looking for a Customer Success Manager to help our growing customer base succeed with our platform. You'll manage a large book of business, driving adoption, retention ...

Hack The Box

Customer Success Manager

New York, NY · On-site +1

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

Hack The Box

Customer Success Manager

New York, NY · Remote

$105K - $130K/yr

The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...

Cerby

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Ready Rebound

Customer Success Manager

Customer Success Manager The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving ...

Hack The Box

Customer Success Manager

$105K - $130K/yr

Anna's journey into HTB customer success scaling team 🚀 The adventures that await you after becoming a Customer Success Manager at Hack The Box: * Guiding new customers through their customer ...

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

ResMed

Customer Success Manager

Joliet, IL · On-site

Customer Success Manager The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services. Customer Success Managers align ...

Motorola Solutions

Customer Success Manager

Customer Success Manager The role of the Customer Success Manager (CSM) is to oversee all aspects of the deployment of a Motorola Solutions Guardian Suite of Control Room Products to a strategically ...

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All JobsShopify Customer Success Manager Jobs

Shopify Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do shopify customer success manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for shopify customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

Can you make 10k a month on Shopify?

A Shopify Customer Success Manager's role focuses on supporting clients and ensuring their satisfaction, not directly generating sales or income. While successful management can contribute to a store’s growth, earning $10,000 a month depends on the store’s sales volume, product margins, and overall business strategy, not solely on the customer success role. Achieving such income typically involves a combination of sales skills, marketing, and operational expertise beyond the scope of the Customer Success Manager position.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager, and why are they important?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

How much do Shopify customer success managers make?

Shopify Customer Success Managers typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses or commissions based on performance and client retention.

Is Shopify customer service stressful?

As a Shopify Customer Success Manager, the role can be stressful at times due to handling customer issues, managing multiple accounts, and meeting performance metrics. The job requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during high-volume periods or complex customer inquiries.

Is Shopify a CSM?

Shopify is a company that offers e-commerce platform solutions, not a Customer Success Manager (CSM) role. A Shopify Customer Success Manager is a job position responsible for helping clients optimize their use of Shopify's platform, ensuring customer satisfaction and retention. The role typically involves account management, technical support, and strategic guidance, often requiring familiarity with Shopify tools and customer relationship management skills.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

More about Shopify Customer Success Manager jobs
What cities are hiring for Shopify Customer Success Manager jobs? Cities with the most Shopify Customer Success Manager job openings:
What states have the most Shopify Customer Success Manager jobs? States with the most job openings for Shopify Customer Success Manager jobs include:
What job categories do people searching Shopify Customer Success Manager jobs look for? The top searched job categories for Shopify Customer Success Manager jobs are:
Shopify Customer Success Manager jobs near you
Infographic showing various Shopify Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Okta, Inc.

San Antonio, TX • On-site

Other

Posted 2 days ago

Job description

Customer Success Manager

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Commercial Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets.

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