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Customer Success Manager Cybersecurity Jobs (NOW HIRING)

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

Clarivate

Customer Success Manager

Ann Arbor, MI · On-site

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or Philadelphia (hybrid). This is an amazing opportunity to work with innovative library software ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset: * Internet architecture

Opiniion

Customer Success Manager

Lehi, UT · On-site

As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client's success, satisfaction, retention, and growth within the dynamic tech industry. The ideal candidate ...

Kastle Systems

Customer Success Manager

Fremont, CA

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

BetterCloud

Customer Success Manager

New York, NY

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale ...

Kajabi

Customer Success Manager

Customer Success Manager We are seeking a passionate and experienced Customer Success Manager to champion the success of our valued customers. As a member of our Customer Success team, you will be ...

GardaWorld

Customer Success Manager

Hanover, MD

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

ITENTIAL LLC

Customer Success Manager

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...

AxisCare

Customer Success Manager

Waco, TX · Remote

Salary: - Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for ...

Kastle Systems

Customer Success Manager

Fremont, CA · On-site

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

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All JobsCustomer Success Cybersecurity JobsCustomer Success Manager Cybersecurity Jobs

Customer Success Manager Cybersecurity information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager cybersecurity jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer success manager cybersecurity in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

How does a Customer Success Manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What does a Customer Success Manager in Cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Cybersecurity, and why are they important?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.
More about Customer Success Manager Cybersecurity jobs
What cities are hiring for Customer Success Manager Cybersecurity jobs? Cities with the most Customer Success Manager Cybersecurity job openings:
What states have the most Customer Success Manager Cybersecurity jobs? States with the most job openings for Customer Success Manager Cybersecurity jobs include:
What job categories do people searching Customer Success Manager Cybersecurity jobs look for? The top searched job categories for Customer Success Manager Cybersecurity jobs are:
Customer Success Manager Cybersecurity jobs near you
Infographic showing various Customer Success Manager Cybersecurity job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Aria Systems

Philadelphia, PA • On-site, Remote

Full-time

Re-posted 27 days ago

Job description

Job Description
Title: Customer Success Manager
Department: Customer Success
Location: US Remote
About Aria Systems
Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions.
Innovative companies, like Allstate, Honda, Subaru, Dover and Trimble depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business.
We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.
Department Overview
The Customer Success team is a close-knit group of team members responsible for managing, expanding and retaining Aria's customer base. With offices on the East and West coast, the Customer Success team ensures the success and growth of clients by building relationships and helping them expand their business using the Aria billing platform. This team compiles the building blocks of Aria's excellence, building relationships with the most important part of the team, the customer.
Position Summary
Aria Systems is seeking a Customer Success Manager to join our growing Customer Success organization. This role blends customer success execution with account expansion and business development responsibilities.
The Customer Success Manager will work with enterprise customers to ensure successful adoption of the Aria platform while proactively identifying and driving growth opportunities across new business units, subsidiaries, and domestic and international geographies.
This role carries a revenue target tied to renewals and expansion. The ideal candidate is customer-centric, curious, and commercially aware, comfortable helping customers define their monetization strategies while driving measurable business outcomes for both the customer and Aria
Key Responsibilities
Customer Success & Value Delivery
  • Act as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic priorities
  • Guide customers through Aria's features, products, and best practices to drive adoption, optimization, and measurable value
  • Plan and deliver impactful business reviews, value reviews, and success planning sessions
  • Translate customer goals into actionable success plans and platform adoption strategies

Revenue Ownership & Growth
  • Own a defined book of business with responsibility for both retention and expansion revenue
  • Carry a quota tied to renewals, upsell, and cross-sell opportunities within existing accounts
  • Proactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographies
  • Build and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planning
  • Forecast revenue accurately and manage deal progression using CRM and internal tools
  • Align expansion initiatives to customer value realization, business outcomes, and long-term platform adoption

Relationship Management & Advocacy
  • Build and maintain strong, multi-threaded relationships across customer organizations
  • Engage with senior stakeholders to support retention, satisfaction, and long-term partnerships
  • Serve as a trusted advisor to customer leadership
  • Nurture customer advocacy through references, case studies, and participation in customer programs

Product Feedback & Internal Collaboration
  • Collect, synthesize, and communicate product feedback tied to customer needs and expansion requirements
  • Identify and elevate feature requests that improve platform usability, scalability, and global readiness
  • Work cross-functionally with Product, Support, Sales, and Marketing to ensure customer success
  • Advocate for customers internally while balancing platform strategy and scalability

Operational Excellence
  • Manage multiple customer relationships while maintaining strong organization, prioritization, and follow-through
  • Maintain accurate account documentation, success plans, and opportunity tracking in CRM
  • Participate in customer events and travel to customer sites 1-2 times per year as needed

Requirements
  • 3-5 years of experience in a customer-facing role (Customer Success, Account Management, or similar)
  • Experience working with enterprise or mid-market customers in complex, multi-stakeholder environments
  • Experience carrying and consistently achieving a quota
  • Proven ability to identify, develop, and close expansion opportunities within existing accounts
  • Strong communication, presentation, and relationship-building skills
  • Comfort leading strategic conversations via web conferencing and in-person meetings
  • Experience with CRM and Customer Success tools
  • Ability to manage priorities independently in a fast-paced environment
  • Experience with subscriptions, usage-based pricing, payments, or e-commerce strongly preferred

Aria Culture
Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. We expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment
Apply for this position directly on our website at https://www.ariasystems.com/company/careers.
Aria Systems is an EEO employer that actively pursues and hires a diverse workforce.
Please, no phone calls. Principals only; recruiters please do not respond to this ad.

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