ZipRecruiter

Log In

1

Customer Success Manager Cybersecurity Jobs (NOW HIRING)

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep ... customer success, with a proven track record of managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep ... customer success, with a proven track record of managing complex sales cycles within government and ...

NETRIO

Customer Success Manager

Mckinney, TX

Your concise, relevant, and clear communication across Netrio teams including Cybersecurity and ... The Customer Success Manager will be empowered to challenge the status quo, acting as both a team ...

Transmit Security

Customer Success Manager

Boston, MA · Remote

Qualifications * 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

Transmit Security

Customer Success Manager

OR · Remote

Qualifications * 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors

CyberSheath

Customer Success Manager

Reston, VA

About the Role CyberSheath, a fast-growing, 2x private equity-backed cybersecurity company, is seeking a Customer Success Manager (CSM) who can own outcomes--not tasks--and serve as the single point ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

Island Company

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager What if the enterprise had complete control over the browser? What would ... Understanding of cybersecurity principles. * Strong interpersonal and communication skills, with ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

Rapid7

Senior Customer Success Manager

Boston, MA · On-site

$88K - $119K/yr

Senior Customer Success Manager (CSM) As a Rapid 7 Senior Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 ...

Netrio

Jr. Customer Success Manager

Manhattan, NY

$95K - $115K/yr

... Cybersecurity, XDR and Managed Services ensure continuity of services, an improved customer ... The Customer Success Manager will be empowered to challenge the status quo, acting as both a team ...

Delinea

Customer Success Manager

Knowledgeable in privilege access management and cybersecurity best practices preferred ... Competency with Salesforce and Customer Success Management platforms * Ability to multi-task, solve ...

Nozomi Networks

Customer Success Manager

Dallas, TX

$75K - $95K/yr

Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things ... Minimize customer churn through customer success plans and customer lifecycle management. * Resolve ...

Armor Defense

Customer Success Manager

Plano, TX · On-site

Learn more at: Summary The Customer Success Manager (CSM) is the strategic owner of customer ... Understanding of cybersecurity concepts, SOC operations, and cloud infrastructure. * Demonstrated ...

Nozomi Networks

Customer Success Manager

Dallas, TX · On-site

$75K - $95K/yr

Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things ... Minimize customer churn through customer success plans and customer lifecycle management. * Resolve ...

Rapid7

Senior Customer Success Manager

Boston, MA · On-site

$88K - $119K/yr

Senior Customer Success Manager (CSM) As a Rapid 7 Senior Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 ...

next page

Showing results 1-20

All JobsCustomer Success Cybersecurity JobsCustomer Success Manager Cybersecurity Jobs

Customer Success Manager Cybersecurity information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager cybersecurity jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success manager cybersecurity in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

How does a Customer Success Manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What does a Customer Success Manager in Cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Cybersecurity, and why are they important?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.
More about Customer Success Manager Cybersecurity jobs
What cities are hiring for Customer Success Manager Cybersecurity jobs? Cities with the most Customer Success Manager Cybersecurity job openings:
What states have the most Customer Success Manager Cybersecurity jobs? States with the most job openings for Customer Success Manager Cybersecurity jobs include:
What job categories do people searching Customer Success Manager Cybersecurity jobs look for? The top searched job categories for Customer Success Manager Cybersecurity jobs are:
Customer Success Manager Cybersecurity jobs near you
Infographic showing various Customer Success Manager Cybersecurity job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager, SLED

Customer Success Manager, SLED

NinjaOne

Tampa, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

About the Role 
As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You’ll serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of NinjaOne’s IT management solutions while helping them modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency. 
Your deep understanding of the unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor. You’ll identify cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments. 
This role requires a strong background in SLED account management, public sector IT solutions selling, and customer success, with a proven track record of managing complex sales cycles within government and education organizations. 
  
Location: Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week (Mon, Tues, Thurs, & Fri) 
  
What You’ll Be Doing 
  • SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. 
  • Public Sector Advisory: Act as a trusted advisor to government IT leaders, school districts, and higher education institutions, helping them navigate budget constraints, procurement processes, and regulatory compliance. 
  • Cross-Sell & Up-Sell Strategy: Identify opportunities to expand NinjaOne’s presence within public sector organizations by aligning our RMM, endpoint management, cybersecurity, and automation solutions with their strategic IT initiatives. 
  • Consultative Selling: Understand the specific challenges of SLED IT environments, including legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position NinjaOne as the ideal solution. 
  • Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies. 
  • Government Procurement & Contracts: Work closely with NinjaOne’s legal and finance teams to navigate RFPs, cooperative purchasing agreements, and public sector buying contracts. 
  • Forecasting & Reporting: Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with public sector sales cycles and budget planning periods. 
  • Market Intelligence: Stay up to date on SLED technology trends, government initiatives, and education IT funding sources to position NinjaOne as a strategic technology partner. 
  
About You 
  • Public Sector Experience: You have a proven track record of selling IT solutions to state & local governments or education institutions, with a strong understanding of government procurement processes, budget cycles, and compliance regulations. 
  • Proven Sales & Growth Track Record: You have successfully expanded accounts in SLED markets, identified upsell/cross-sell opportunities, and helped organizations modernize their IT operations. 
  • Consultative Approach: You excel at understanding government and education IT needs and aligning technology solutions to drive efficiency, security, and compliance. 
  • Exceptional Communication & Relationship Management: You can engage effectively with public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into business value discussions. 
  • Problem-Solver: You proactively address funding challenges, security concerns, and modernization roadblocks, helping agencies and institutions stay on track with their IT transformation goals. 
  • IT Industry Knowledge: Familiarity with public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants) is a strong plus. 
  • Bachelor’s Degree (Preferred): Or equivalent experience in IT, Public Administration, Business, or a related field. 
  • Proficiency in Salesforce & CRM Best Practices. 
  • If you’re passionate about helping state, local, and education organizations modernize their IT infrastructure and enhance service delivery, we’d love to hear from you! 
About us 
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.  
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.  
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
  
What You’ll Love  
  
We are a collaborative, kind, and curious community.  
We honor your flexibility needs with full-time work that is hybrid remote. 
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. 
We help you prepare for your financial future with our 401(k) plan. 
We prioritize your work-life balance with our unlimited PTO. 
We reward your work with opportunities for growth and advancement. 
Additional Information 
This position is NOT eligible for Visa sponsorship. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. 
  
#LI-SC1 
#LI-Hybrid 
#BI-Hybrid 
  
  

Apply