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Customer Success Manager Cybersecurity Jobs (NOW HIRING)

Horizon3.ai

Senior Customer Success Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... As a Customer Success Manager, your role is vital in maintaining the satisfaction and success of ...

Pentera

Customer Success Manager DACH

Accelerate Your Career in Cybersecurity! Join Pentera and take your career to the next level in ... About the Role We are looking to hire a Customer Success Manager based in Germany who will be ...

Magna5

Customer Success Manager - Philadelphia

... desktop management, cybersecurity, private and public cloud services and back-up and disaster ... As a Customer Success Manager, you will be responsible for ensuring our clients' satisfaction and ...

Netrio

Customer Success Manager

Golden Valley, MN · On-site

Your concise, relevant, and clear communication across Netrio teams including Cybersecurity and ... The Customer Success Manager will be empowered to challenge the status quo, acting as both a team ...

AppViewX

Customer Success Manager

Customer Success Manager Enterprise Customer Success Manager Experience: 5+ years Location ... Act as a trusted advisor by helping customers navigate evolving cybersecurity, cryptography, PKI ...

NETRIO

Customer Success Manager

Golden Valley, MN · On-site

Your concise, relevant, and clear communication across Netrio teams including Cybersecurity and ... The Customer Success Manager will be empowered to challenge the status quo, acting as both a team ...

Filigran

Customer Success Manager (Singapore)

Customer Success Manager We're looking for a Customer Success Manager to join our Customer Success ... Familiarity with the cybersecurity sector, especially threat intelligence, is a plus * Bonus:

Upwind

Customer Success Manager

Requirements * 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity. * Strong understanding of cloud security programs, modern security org ...

CyberSheath

Customer Success Manager

About the Role CyberSheath, a fast-growing, 2x private equity-backed cybersecurity company, is seeking a Customer Success Manager (CSM) who can own outcomes-not tasks-and serve as the single point of ...

Transmit Security

Customer Success Manager

Qualifications * 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors

Swimlane

Customer Success Manager

Experience working with complex, technical products; cybersecurity experience preferred * Proficiency with CRM platforms (Salesforce preferred) and Customer Success tools (e.g., ChurnZero) * Comfort ...

CyberSheath

Customer Success Manager

Reston, VA · On-site

About the Role CyberSheath, a fast-growing, 2x private equity-backed cybersecurity company, is seeking a Customer Success Manager (CSM) who can own outcomes--not tasks--and serve as the single point ...

CyberSheath

Customer Success Manager

Reston, VA

About the Role CyberSheath, a fast-growing, 2x private equity-backed cybersecurity company, is seeking a Customer Success Manager (CSM) who can own outcomes--not tasks--and serve as the single point ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

StarTech.com Ltd.

Customer Success Manager

Customer Success Manager At StarTech.com, we help IT professionals solve connectivity challenges through reliable, performance-driven solutions that make hard-to-find, made easy. The Customer Success ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...

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All JobsCustomer Success Manager Cybersecurity Jobs

Customer Success Manager Cybersecurity information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager cybersecurity jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer success manager cybersecurity in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

How does a Customer Success Manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What does a Customer Success Manager in Cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Cybersecurity, and why are they important?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.
More about Customer Success Manager Cybersecurity jobs
What cities are hiring for Customer Success Manager Cybersecurity jobs? Cities with the most Customer Success Manager Cybersecurity job openings:
What states have the most Customer Success Manager Cybersecurity jobs? States with the most job openings for Customer Success Manager Cybersecurity jobs include:
What job categories do people searching Customer Success Manager Cybersecurity jobs look for? The top searched job categories for Customer Success Manager Cybersecurity jobs are:
Customer Success Manager Cybersecurity jobs near you
Infographic showing various Customer Success Manager Cybersecurity job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

Horizon3.ai

Remote

Other

Medical, Dental, Vision, PTO

Posted 17 days ago

Job description

Get to Know Us
Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs.
We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox" security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results.
About the Role
We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to join our fast-growing team. As a Customer Success Manager, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships
Responsibilities:
  • Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution.
  • Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits.
  • Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs.
  • Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services.
  • Guide clients through the onboarding process and help them understand how to extract maximum value from NodeZero.
  • Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.
  • Utilize customer usage data to identify major risk, upsell opportunities, and secure annual renewals.
  • Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-in.
Qualifications:
  • 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
  • In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.
  • Strong technical expertise in information technology and cybersecurity.
  • Exceptional communication, interpersonal, and customer service skills.
  • Strong analytical skills with the ability to identify user trends and discern customer needs.
  • Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess).
  • Ability to work independently and in a team, establishing successful customer-focused initiatives.
  • Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.
Perks of Horizon3.ai
  • Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
  • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
  • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
  • Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence.
  • Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.
Compensation and Values
At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.
In accordance with various State's transparency regulations, we provide the following salary range information for this position:
  • On-Target Compensation $140,000 - $175,000 OTE annually (80/20 split). The exact salary will be determined based on the selected candidate's location, qualifications, experience, and relevant skills.
  • Additional compensation: All full-time roles are eligible for an equity package in the form of stock options.

You Belong Here
Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law.
Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth.
We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Application Note
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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