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Customer Success Manager Cybersecurity Jobs (NOW HIRING)

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

... teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer ... Success, Account Management, Implementation, etc.) * Proven track record of managing strategic ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

HiddenLayer

Customer Success Manager- Federal

As a Customer Success Manager (CSM), Federal, you will serve as the primary post-sales relationship ... Technical background in cybersecurity, data science, machine learning, cloud infrastructure, or ...

Exostar

Customer Success Manager

Herndon, VA · On-site

$250K/yr

Overview The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this ... Strong understanding of the Cybersecurity Maturity Model Certification (CMMC) framework, including ...

Digital Hands

Customer Success Manager

Tampa, FL · On-site

About the Role AtDigital Hands, we deliver cybersecurity services that help customers achieve measurable business outcomes. We're seeking a Customer Success Manager (CSM) to support customer adoption ...

UpGuard

Customer Success Manager

Portland, OR · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your ... Understanding of Cyber Security best practices. * Basic/working knowledge of APIs. * Experience ...

UpGuard

Customer Success Manager

Saint Louis, MO · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your ... Understanding of Cyber Security best practices. * Basic/working knowledge of APIs. * Experience ...

UpGuard

Customer Success Manager

Boston, MA · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your ... Understanding of Cyber Security best practices. * Basic/working knowledge of APIs. * Experience ...

UpGuard

Customer Success Manager

Los Angeles, CA · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your ... Understanding of Cyber Security best practices. * Basic/working knowledge of APIs. * Experience ...

UpGuard

Customer Success Manager

Chicago, IL · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your ... Understanding of Cyber Security best practices. * Basic/working knowledge of APIs. * Experience ...

UpGuard

Customer Success Manager

Seattle, WA · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your ... Understanding of Cyber Security best practices. * Basic/working knowledge of APIs. * Experience ...

UpGuard

Customer Success Manager

San Diego, CA · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your ... Understanding of Cyber Security best practices. * Basic/working knowledge of APIs. * Experience ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

KMS Lighthouse

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager, you are responsible for building and maintaining relationships with new and existing clients to ensure their continued satisfaction. The Customer Success Manager is an ...

Lever Demo 2

Customer Success Manager

Arlington, TX · On-site

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Justworks

Customer Success Manager

New York, NY

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

PreVeil, Inc.

Senior Customer Success Manager

We provide a market-leading cybersecurity solution that empowers organizations to accelerate and ... As a Senior Customer Success Manager, you will be the dedicated champion for our Small to ...

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All JobsCustomer Success Cybersecurity JobsCustomer Success Manager Cybersecurity Jobs

Customer Success Manager Cybersecurity information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager cybersecurity jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer success manager cybersecurity in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?

AspectCustomer Success Manager CybersecurityTechnical Account Manager Cybersecurity
Primary FocusCustomer retention, onboarding, and satisfactionTechnical support, issue resolution, and product optimization
Required SkillsCustomer relationship management, communication, cybersecurity knowledgeTechnical expertise, troubleshooting, cybersecurity certifications
Work EnvironmentCustomer-facing, account management teamsTechnical support teams, client sites, or remote
CertificationsCustomer success or cybersecurity certifications (e.g., CCSK)Technical cybersecurity certifications (e.g., CISSP, CEH)

While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.

How does a Customer Success Manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?

As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.

What does a Customer Success Manager in Cybersecurity do?

A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in Cybersecurity, and why are they important?

To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.
More about Customer Success Manager Cybersecurity jobs
What cities are hiring for Customer Success Manager Cybersecurity jobs? Cities with the most Customer Success Manager Cybersecurity job openings:
What states have the most Customer Success Manager Cybersecurity jobs? States with the most job openings for Customer Success Manager Cybersecurity jobs include:
What job categories do people searching Customer Success Manager Cybersecurity jobs look for? The top searched job categories for Customer Success Manager Cybersecurity jobs are:
Customer Success Manager Cybersecurity jobs near you
Infographic showing various Customer Success Manager Cybersecurity job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Whistic

Pleasant Grove, UT • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 4 days ago

Job description

Whistic, Inc
Customer Success Manager
Utah, Remote
It's an exciting time at Whistic, and we're looking for a Sr. Customer Success Manager (CSM). This role is critical to ensuring our customers maximize the value of Whistic's platform while strengthening long-term relationships that drive retention and expansion. The ideal candidate has experience leading B2B enterprise Customer Success teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer advocacy. This role reports to the Director of Customer Success and is fully remote, based in the U.S.
Whistic is a values-driven organization that cares not only about what we accomplish, but also how we accomplish our goals. Whistic's core values are: Extreme Ownership, Customer Focused, Driven by Results, & Do What's Right, Speak Up. These values guide everything we do, and we are looking for a CSM to join us who feels energized by these values. If they resonate with you, we'd love to hear from you.
What You'll Do:
  • Build and maintain strong relationships with key stakeholders at mid-market /enterprise accounts
  • Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth
  • Proactively identify and mitigate churn risks through regular business reviews and health assessments
  • Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book
  • Partner with Sales on expansion opportunities and renewal strategies
  • Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams
  • Analyze customer usage data to identify trends and opportunities for improvement
  • Create and deliver executive-level presentations and business reviews
  • Monitor customer health metrics and develop action plans to address any concerns

What You'll Need:
  • 3+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.)
  • Proven track record of managing strategic customer relationships and driving retention/growth
  • Strong analytical skills with ability to translate data into actionable insights
  • Excellent communication, presentation, and interpersonal skills
  • Experience leading executive-level discussions and business reviews
  • Problem-solving mindset with ability to navigate complex customer situations
  • Project management experience with ability to manage multiple priorities

Benefits:
  • Stock options
  • Medical, dental, and vision insurance
  • Company paid life insurance
  • Internet and wellness stipend
  • Mental health benefit
  • Paid parental leave
  • 18 Paid Holidays
  • 15 Days PTO (All available your 1st day) + 2 additional days each year of employment!
  • 3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"
  • Whistic Fridays- Work ends at 3:00 PM every Friday
  • A world-class culture and employee experience!

Our DEIB Commitment:
Whistic is a place where you can be you.
It's impossible to separate what you do from who you are, and we don't want you to. In fact, we want just the opposite. When Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable.
Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions:
  • Workforce Representation: Hiring and retaining a diverse team
  • Fairness: Equitable rewards, recognition, and opportunities based on merit
  • Inclusive Culture: Fostering an inclusive culture where differences are celebrated

About Whistic:
Whistic equips InfoSec teams to easily assess vendors and confidently share security posture from an all-in-one, AI-powered platform.
Whistic is an Equal Opportunity Employer.

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