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Remote Senior Customer Success Jobs (NOW HIRING)

Tapcheck

Senior Customer Success Manager

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

PreVeil, Inc.

Senior Customer Success Manager

As a Senior Customer Success Manager, you will be the dedicated champion for our Small to ... Bachelor's Degree and minimum GPA of 3.6 * Remote - Eastern or Central Time Zone required

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

Observe.AI

Senior Customer Success Manager

$133K - $159K/yr

The Opportunity We are seeking a Senior Customer Success Manager to lead adoption, value ... Support for remote and hybrid work connectivity needs * Pre-tax Commuter Benefits : Tax-efficient ...

KlearNow.ai

Senior Customer Success Manager

$135K - $155K/yr

About the Role As a Sr. Customer Success (blend of Account Management and Customer Success), you ... Remote-first work environment * Health, dental, and vision benefits * Professional development ...

KlearNow.ai

Senior Customer Success Manager

Charleston, WV · Remote

$135K - $155K/yr

About the Role As a Sr. Customer Success (blend of Account Management and Customer Success), you ... Remote-first work environment * Health, dental, and vision benefits * Professional development ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

The Role We are looking for an experienced Senior Customer Success Manager with a high degree of ... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ...

Apollo GraphQL

Senior Customer Success Manager

$152K - $179K/yr

Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Senior ... This is a remote position that can be done from anywhere in the US or Canada, working PST or CST ...

Toolio

Senior Customer Success Manager

Brooklyn, NY · On-site +1

The Opportunity We are hiring a Senior Customer Success Manager to own customer outcomes after go ... Work From Home stipend to support your remote setup and ongoing home office needs. * Continuous ...

Genesys

Senior Customer Success Manager

Indiana, PA · On-site +1

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

Genesys

Senior Customer Success Manager

Florida, NY · On-site +1

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

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Remote Senior Customer Success information

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$25K

$80.3K

$163.5K

How much do remote senior customer success jobs pay per year?

As of Jul 23, 2026, the average yearly pay for remote senior customer success in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success vs Remote Customer Success Manager?

AspectRemote Senior Customer SuccessRemote Customer Success Manager
CredentialsExperience in customer success, industry-specific knowledge, possibly certificationsSimilar credentials, often entry to mid-level experience
Work EnvironmentRemote, collaborative teams, cross-functional communicationRemote, client-facing, team-based
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service providers
Search & Comparison IntentHigher-level responsibilities, strategic focusOperational, client management tasks

Remote Senior Customer Success roles typically involve strategic planning, leadership, and higher-level client engagement, while Remote Customer Success Managers focus on day-to-day client support and relationship management. Both roles require relevant experience and industry knowledge, but the senior position emphasizes leadership and strategy.

What are the key skills and qualifications needed to thrive as a Remote Senior Customer Success professional, and why are they important?

To thrive as a Remote Senior Customer Success professional, you need expertise in client relationship management, account strategy, and a proven track record in customer success or related fields, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and proactive leadership skills help you stand out by building trust and identifying growth opportunities for clients. These skills ensure customer retention, maximize value delivery, and drive long-term business growth in a remote environment.

How does a Remote Senior Customer Success professional typically collaborate with internal teams to address client needs?

As a Remote Senior Customer Success professional, you’ll frequently collaborate with cross-functional teams such as Sales, Product, and Support to ensure clients’ requirements are met efficiently. This often involves organizing virtual meetings, sharing client feedback, and working with these teams to develop tailored solutions or escalate issues. Strong communication skills and proactive coordination are essential, as you act as the client advocate while fostering alignment across different departments, despite working remotely. This collaborative approach not only helps resolve client concerns promptly but also contributes to product and process improvements.

What is a Remote Senior Customer Success role?

A Remote Senior Customer Success role involves managing relationships with clients to ensure they achieve their desired outcomes using a company's products or services, all while working from a remote location. Senior Customer Success professionals typically oversee a portfolio of key accounts, provide strategic guidance, and serve as the primary point of contact for escalations or complex issues. They analyze customer data to identify opportunities for value, coordinate with internal teams to address client needs, and help drive product adoption and retention. The remote aspect allows them to perform these responsibilities from anywhere, using digital communication tools to stay connected with clients and colleagues.
More about Remote Senior Customer Success jobs
What cities are hiring for Remote Senior Customer Success jobs? Cities with the most Remote Senior Customer Success job openings:
What are the most commonly searched types of Senior Customer Success jobs? The most popular types of Senior Customer Success jobs are:
What states have the most Remote Senior Customer Success jobs? States with the most job openings for Remote Senior Customer Success jobs include:
What job categories do people searching Remote Senior Customer Success jobs look for? The top searched job categories for Remote Senior Customer Success jobs are:
Remote Senior Customer Success jobs near you
Infographic showing various Remote Senior Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.
Senior Director - Customer Success, Finance & Insurance

Senior Director - Customer Success, Finance & Insurance

JD Power

Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:
Title: Customer Success Senior Director (Finance & Insurance)
Location: United States (Remote) or Canada (Remote)
Reports To: VP, Customer Success
This Role:
This role is responsible for maximizing customer value, retention, and growth through proactive partnership and structured tiered service delivery for their assigned customers.
The Senior Director - Customer Success is responsible for leading new customer success team within a defined industry vertical or product portfolio. This is a senior customer success leadership role focused on team performance, execution rigor, and talent development, with full accountability for team results.
This role requires a highly effective people leader who can coordinate complex renewal and servicing activities, coach at scale, and ensure disciplined execution across a diverse group of customer success managers. The Director/Senior Director partners closely with peers across Sales, Product, Customer Solutions, and Marketing to drive consistent revenue outcomes and long-term customer value.
The Impact You Will Have in This Role:
As a Senior Director, you will directly influence the growth, predictability, and professionalism of the FSAAS customer success organization. Your leadership will shape how customer success managers prioritize renewals, develop and service customer relationships, manage their renewal pipeline, and engage customers. You will create clarity for your team, elevate renewals capability, and ensure JD Power shows up with consistency and credibility in the market.
What You'll Be Doing in This Role:
Sales Leadership & Team Performance
  • Own renewals bookings performance for your industry or product scope through effective team leadership.
  • Translate customer success strategy into clear priorities, tiered servicing focus, and execution plans.
  • Ensure disciplined pipeline management, deal hygiene, and forecast accuracy across the team.
  • Review and inspect performance regularly, quickly addressing gaps and risks.

Sales Management & Coaching
  • Lead, coach, and develop team members across experience levels.
  • Establish consistent expectations for renewals process adherence, account planning, and customer servicing/account management.
  • Provide hands-on coaching for complex renewals, strategic accounts, and high-impact negotiations.
  • Build management capability across your leadership bench and prepare future leaders.

Operating Rhythm & Coordination
  • Orchestrate team activity across multiple segments, products, and customer types.
  • Ensure effective coordination among customer success managers, specialists, Customer Solutions, and product management.
  • Drive adoption of enterprise customer success tools, methodologies, and operating cadences.
  • Identify system-level blockers and partner cross-functionally to resolve them.

Enterprise & Executive Engagement
  • Serve as an escalation point and executive presence for strategic deals and customer issues.
  • Participate in high-value customer meetings and executive briefings.
  • Reinforce JD Power's value proposition and partnership mindset with senior customer stakeholders.

Metrics & Measures of Success:
  • Achievement of renewals booking targets.
  • Gross retention, net retention, annual recurring revenue, customer health, and adoption metrics,
  • Pipeline strength, renewal rates, and forecast accuracy.
  • Renewals execution, consistency and operating rigor.
  • Development, retention, and readiness of customer success managers talent.
  • Effective collaboration across commercial and delivery teams.

Qualifications
  • Bachelor's Degree, Master's degree preferred
  • 7-10+ years of customer success experience with significant people leadership responsibility.
  • Proven success managing and scaling complex B2B customer success teams.
  • Strong coaching skills with the ability to influence without direct renewals responsibility.
  • Experience in data, analytics, SaaS, research, or advisory-based businesses.
  • Executive presence and strong cross-functional leadership capability.
  • Experience with Salesforce (or equivalent) CRM platform(s)

Company Mission
Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.
Our Values
We POWER Our Customer's Success
We are Innovative, Collaborative and Grounded in Data
We Make Things Easy
We Get It Done
We Start with Trust & Prove it Everyday
JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.
JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power's behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.
To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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