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Remote Senior Customer Success Jobs (NOW HIRING)

Certinia

Senior Customer Success Manager-US

Austin, TX · On-site +1

$110K - $190K/yr

Senior Customer Success Manager Remote in the US WHO WE ARE Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations ...

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

Observe.AI

Senior Customer Success Manager

$135K - $158K/yr

Why Join Us We are seeking a Senior Customer Success Manager to lead adoption, value realization ... Support for remote and hybrid work connectivity needs * Pre-tax Commuter Benefits: Tax-efficient ...

Observe.AI

Senior Customer Success Manager

$135K - $158K/yr

The Opportunity We are seeking a Senior Customer Success Manager to lead adoption, value ... Support for remote and hybrid work connectivity needs * Pre-tax Commuter Benefits : Tax-efficient ...

Toolio

Senior Customer Success Manager

Brooklyn, NY · On-site +1

The Opportunity We are hiring a Senior Customer Success Manager to own customer outcomes after go ... Work From Home stipend to support your remote setup and ongoing home office needs. * Continuous ...

Total Expert

Senior Customer Success Manager

The Senior Customer Success Manager (CSM) plays a vital role in building strong, strategic ... This position is remote for candidates residing outside of Minnesota. For candidates based in ...

Egnyte

Sr. Customer Success Manager

$80K - $90K/yr

SRCUSTOMER SUCCESS MANAGER I REMOTE,US EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place ... As a Sr. Customer Success Manager (CSM) you will be chartered with driving product adoption ...

Hootsuite

Senior Customer Success Manager

Vancouver, WA · Remote

We're looking for a Senior Customer Success Manager to support high-value customers in the assigned ... This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire ...

VibeIQ

Sr. Customer Success Manager

Boston, MA · On-site +1

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for ...

VibeIQ Inc.

Sr. Customer Success Manager

Boston, MA · Remote

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for ...

Assort Health

Senior Customer Success Manager

New York, NY · On-site +1

$170K - $220K/yr

The Role We're hiring a Senior Customer Success Manager to own complex customer relationships across provider groups, MSOs, and health systems where our platform helps support meaningful patient ...

Workato

Senior Customer Success Manager

Palo Alto, CA · On-site +1

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast . In ...

Selr LLC

Customer Success Engineer

New York, NY · Remote

$120K - $200K/yr

... Remote-first culture with Bay Area collaboration opportunities Clear growth path into senior customer success or technical leadership roles Why This Opportunity Our client offers a rare blend of ...

Thrive Global

Senior Customer Success Manager

$125K - $150K/yr

The Senior Customer Success Manager is responsible for the successful delivery, adoption, and ongoing engagement of Thrive's technology solutions - and for helping customers realize meaningful ...

Workato

Senior Customer Success Manager

Palo Alto, CA · On-site +1

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast . In ...

Agfa

Sr. Customer Success Manager

OR · Remote

... Sr. Customer Success Manager (CSM) serves as a strategic partner and advocate for our clients ... Remote: US / Canada * Travel is 25-35% depending on customer needs. What You'll Do ...

Anaconda

Senior Customer Success Manager

As a Senior Customer Success Manager (CSM), you own a portfolio of strategically significant ... You'll be supported by a culture that puts employees first - with flexible hours, a fully remote ...

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All JobsRemote Senior Customer Success Jobs

Remote Senior Customer Success information

See salary details

$25K

$80.3K

$163.5K

How much do remote senior customer success jobs pay per year?

As of Jun 12, 2026, the average yearly pay for remote senior customer success in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success vs Remote Customer Success Manager?

AspectRemote Senior Customer SuccessRemote Customer Success Manager
CredentialsExperience in customer success, industry-specific knowledge, possibly certificationsSimilar credentials, often entry to mid-level experience
Work EnvironmentRemote, collaborative teams, cross-functional communicationRemote, client-facing, team-based
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service providers
Search & Comparison IntentHigher-level responsibilities, strategic focusOperational, client management tasks

Remote Senior Customer Success roles typically involve strategic planning, leadership, and higher-level client engagement, while Remote Customer Success Managers focus on day-to-day client support and relationship management. Both roles require relevant experience and industry knowledge, but the senior position emphasizes leadership and strategy.

What are the key skills and qualifications needed to thrive as a Remote Senior Customer Success professional, and why are they important?

To thrive as a Remote Senior Customer Success professional, you need expertise in client relationship management, account strategy, and a proven track record in customer success or related fields, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and proactive leadership skills help you stand out by building trust and identifying growth opportunities for clients. These skills ensure customer retention, maximize value delivery, and drive long-term business growth in a remote environment.

How does a Remote Senior Customer Success professional typically collaborate with internal teams to address client needs?

As a Remote Senior Customer Success professional, you’ll frequently collaborate with cross-functional teams such as Sales, Product, and Support to ensure clients’ requirements are met efficiently. This often involves organizing virtual meetings, sharing client feedback, and working with these teams to develop tailored solutions or escalate issues. Strong communication skills and proactive coordination are essential, as you act as the client advocate while fostering alignment across different departments, despite working remotely. This collaborative approach not only helps resolve client concerns promptly but also contributes to product and process improvements.

What is a Remote Senior Customer Success role?

A Remote Senior Customer Success role involves managing relationships with clients to ensure they achieve their desired outcomes using a company's products or services, all while working from a remote location. Senior Customer Success professionals typically oversee a portfolio of key accounts, provide strategic guidance, and serve as the primary point of contact for escalations or complex issues. They analyze customer data to identify opportunities for value, coordinate with internal teams to address client needs, and help drive product adoption and retention. The remote aspect allows them to perform these responsibilities from anywhere, using digital communication tools to stay connected with clients and colleagues.
More about Remote Senior Customer Success jobs
What cities are hiring for Remote Senior Customer Success jobs? Cities with the most Remote Senior Customer Success job openings:
What are the most commonly searched types of Senior Customer Success jobs? The most popular types of Senior Customer Success jobs are:
What states have the most Remote Senior Customer Success jobs? States with the most job openings for Remote Senior Customer Success jobs include:
What job categories do people searching Remote Senior Customer Success jobs look for? The top searched job categories for Remote Senior Customer Success jobs are:
Remote Senior Customer Success jobs near you
Infographic showing various Remote Senior Customer Success job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior Customer Success Manager-US

Certinia

Austin, TX • On-site, Remote

$110K - $190K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Senior Customer Success Manager
Remote in the US
WHO WE ARE
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions-delivered on Salesforce's leading cloud platform-provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin Texas, with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE
We're looking for a motivated and experienced Senior Customer Success Manager (CSM) to join our growing team. In this role, you'll be a trusted advisor to a portfolio of Certinia customers, and will leverage product expertise to proactively connect customer business outcomes to Certinia's product capabilities, ensuring tangible value is realized. You'll be a critical part of their success, helping them adopt our products, navigate challenges, and expand their use of our platform.
WHAT YOU WILL DO IN THIS ROLE
  • Drive Customer Adoption and Value: You'll be responsible for executing our customer success playbooks, from onboarding to regular check-ins. You'll create and manage Success Plans that guide customers to adopt key features and best practices, confirming that they are achieving their desired business outcomes and value from our products.
  • Provide Expert Guidance: Act as a functional expert, offering guidance on standard configurations and leading practices. You'll answer basic "how-to" questions and troubleshoot common user issues, ensuring a smooth and effective user experience.
  • Manage Customer Health and Risk: Proactively monitor customer health indicators and engagement patterns to identify and mitigate churn risks. You'll report any red flags to management and collaborate with internal teams to address potential issues.
  • Build and Nurture Relationships: You will develop and maintain strong relationships with key stakeholders across your accounts, building trust and fostering a sense of advocacy for Certinia.
  • Collaborate on Account Strategy: Work closely with the Account Executive to co-develop and execute account plan items focused on adoption and value attainment. You'll also support the sales and professional services teams on opportunities for expansion.

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
  • Proven Experience in Customer Success: You should have a track record of successfully managing a portfolio of enterprise customers with a book of business of around 10 million ARR in a SaaS environment.
  • Strong Technical and Product Acumen: You can quickly learn and understand new technology. You're comfortable providing functional guidance and troubleshooting common issues.
  • Excellent Communication and Relationship Skills: You are a natural at building rapport and trust with customers. You can clearly and effectively communicate complex information, manage difficult conversations, and maintain a positive relationship even during high-stress situations.
  • Proactive and Strategic Thinking: You don't just react to problems; you anticipate them. You can identify risks and opportunities within an account and take action to address them.
  • Collaboration and Teamwork: You're a team player who can work effectively with internal teams across Sales, Professional Services, and Support to ensure a seamless customer experience.

WHAT ELSE WOULD BE GREAT
  • Experience with Certinia products. or a strong understanding of professional services automation (PSA), enterprise resource planning (ERP), or customer relationship management (CRM) software.
  • Experience working in a fast-paced, high-growth environment.
  • Experience working with Salesforce and the Salesforce ecosystem.

The reasonably expected base salary range for this full-time position is $110,000 - $190,000 full OTE (80/20 split) Please note that the final offer will be determined by a variety of factors, including the candidate's relevant experience, skills, and qualifications, as well as internal equity and market data.
In addition to a competitive base salary, Certinia offers:
  • Holistic Wellness Program: Monthly wellness stipends to use toward gym memberships, mental health resources, or fitness equipment, alongside access to premium wellness apps.
  • Flexible Work Environment: We support work-life balance through a variety of remote, hybrid and flexible scheduling options for many roles.
  • Industry-Leading Parental Leave: Generous fully-paid parental leave for birthing and non-birthing parents to support your family's newest additions.
  • Comprehensive Coverage: Premium medical, dental, and vision insurance, a 401(k) with a competitive company match, and generous paid time off (PTO) plus observed company holidays.
  • Growth & Development: A commitment to your professional evolution through internal workshops, skill-building initiatives, and supported learning paths.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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