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Remote Senior Customer Success Jobs (NOW HIRING)

Tapcheck

Senior Customer Success Manager

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

PreVeil, Inc.

Senior Customer Success Manager

As a Senior Customer Success Manager, you will be the dedicated champion for our Small to ... Bachelor's Degree and minimum GPA of 3.6 * Remote - Eastern or Central Time Zone required

House Rx LLC

Sr. Customer Success Manager

$145K - $185K/yr

Sr. Customer Success Manager House Rx is on a mission to make specialty medications more affordable ... We are a remote-first company, however, some pharmacy operations roles require onsite clinic ...

NVIDIA

Senior Customer Success Manager

Senior Customer Success Manager NVIDIA is expanding its presence in the U.S. federal government market with a dedicated focus on ensuring mission-critical AI deployments succeed. As we deliver our AI ...

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

NVIDIA

Senior Customer Success Manager

Senior Customer Success Manager NVIDIA is expanding its presence in the U.S. federal government market with a dedicated focus on ensuring mission-critical AI deployments succeed. As we deliver our AI ...

Observe.AI

Senior Customer Success Manager

$133K - $159K/yr

The Opportunity We are seeking a Senior Customer Success Manager to lead adoption, value ... Support for remote and hybrid work connectivity needs * Pre-tax Commuter Benefits : Tax-efficient ...

Veeam Software

Sr. Customer Success Engineer

$200K/yr

As a Senior Customer Success Engineer (CSE), you serve as the customer's trusted technical advisor and primary technical owner, guiding customers through customer activation, adoption, optimization ...

Toolio

Senior Customer Success Manager

Senior Customer Success Manager At Toolio, we're on a mission to help retailers navigate the ... Work From Home stipend to support your remote setup and ongoing home office needs. * Continuous ...

KlearNow.ai

Senior Customer Success Manager

Charleston, WV · Remote

$120K - $150K/yr

About the Role As a Sr. Customer Success (blend of Account Management and Customer Success), you ... Remote-first work environment * Health, dental, and vision benefits * Professional development ...

KlearNow.ai

Senior Customer Success Manager

$135K - $155K/yr

About the Role As a Sr. Customer Success (blend of Account Management and Customer Success), you ... Remote-first work environment * Health, dental, and vision benefits * Professional development ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

The Role We are looking for an experienced Senior Customer Success Manager with a high degree of ... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ...

Apollo GraphQL

Senior Customer Success Manager

$152K - $179K/yr

Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Senior ... This is a remote position that can be done from anywhere in the US or Canada, working PST or CST ...

Vehlo

Customer Success Manager, Senior

Dallas, TX · On-site +1

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the ... This role may be performed in a remote, hybrid, or office-based environment depending on business ...

Toolio

Senior Customer Success Manager

Brooklyn, NY · On-site +1

The Opportunity We are hiring a Senior Customer Success Manager to own customer outcomes after go ... Work From Home stipend to support your remote setup and ongoing home office needs. * Continuous ...

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All JobsCustomer Success JobsRemote Senior Customer Success Jobs

Remote Senior Customer Success information

See salary details

$25K

$80.3K

$163.5K

How much do remote senior customer success jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote senior customer success in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Senior Customer Success vs Remote Customer Success Manager?

AspectRemote Senior Customer SuccessRemote Customer Success Manager
CredentialsExperience in customer success, industry-specific knowledge, possibly certificationsSimilar credentials, often entry to mid-level experience
Work EnvironmentRemote, collaborative teams, cross-functional communicationRemote, client-facing, team-based
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service providers
Search & Comparison IntentHigher-level responsibilities, strategic focusOperational, client management tasks

Remote Senior Customer Success roles typically involve strategic planning, leadership, and higher-level client engagement, while Remote Customer Success Managers focus on day-to-day client support and relationship management. Both roles require relevant experience and industry knowledge, but the senior position emphasizes leadership and strategy.

What are the key skills and qualifications needed to thrive as a Remote Senior Customer Success professional?

To thrive as a Remote Senior Customer Success professional, you need expertise in client relationship management, account strategy, and a proven track record in customer success or related fields, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and proactive leadership skills help you stand out by building trust and identifying growth opportunities for clients. These skills ensure customer retention, maximize value delivery, and drive long-term business growth in a remote environment.

How does a Remote Senior Customer Success professional typically collaborate with internal teams to address client needs?

As a Remote Senior Customer Success professional, you’ll frequently collaborate with cross-functional teams such as Sales, Product, and Support to ensure clients’ requirements are met efficiently. This often involves organizing virtual meetings, sharing client feedback, and working with these teams to develop tailored solutions or escalate issues. Strong communication skills and proactive coordination are essential, as you act as the client advocate while fostering alignment across different departments, despite working remotely. This collaborative approach not only helps resolve client concerns promptly but also contributes to product and process improvements.

What is a Remote Senior Customer Success?

A Remote Senior Customer Success role involves managing relationships with clients to ensure they achieve their desired outcomes using a company's products or services, all while working from a remote location. Senior Customer Success professionals typically oversee a portfolio of key accounts, provide strategic guidance, and serve as the primary point of contact for escalations or complex issues. They analyze customer data to identify opportunities for value, coordinate with internal teams to address client needs, and help drive product adoption and retention. The remote aspect allows them to perform these responsibilities from anywhere, using digital communication tools to stay connected with clients and colleagues.
More about Remote Senior Customer Success jobs
What cities are hiring for Remote Senior Customer Success jobs? Cities with the most Remote Senior Customer Success job openings:
What are the most commonly searched types of Senior Customer Success jobs? The most popular types of Senior Customer Success jobs are:
What states have the most Remote Senior Customer Success jobs? States with the most job openings for Remote Senior Customer Success jobs include:
What job categories do people searching Remote Senior Customer Success jobs look for? The top searched job categories for Remote Senior Customer Success jobs are:
Remote Senior Customer Success jobs near you
Infographic showing various Remote Senior Customer Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior Customer Success Manager

Tapcheck

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

About the Job
The Senior Customer Success Manager is the strategic anchor of the customer relationship - responsible for driving adoption, value realization, and proactive retention across a portfolio of accounts. You will serve as a trusted advisor to customers, ensuring they achieve measurable business outcomes while identifying and mitigating risk before it ever reaches the commercial layer.
This role is built for someone who is proactive by nature, operationally disciplined, and energized by building customer relationships at scale. You bring a project management mindset, a bias toward data-driven action, and the executive presence to influence outcomes at every level of the customer organization.
This role offers both a remote and hybrid option. Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week.
If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.
What You'll Do
Customer Adoption & Value Realization
  • Drive customer onboarding, product adoption, and ongoing engagement across your portfolio
  • Align product value to customer business outcomes, ensuring customers realize measurable ROI
  • Lead strategic business reviews and customer success planning sessions
  • Deliver proactive recommendations and best practices that improve customer outcomes

Proactive Risk Management
  • Monitor customer health, product usage, and engagement trends to identify churn risk early
  • Execute mitigation strategies and success playbooks for at-risk accounts
  • Partner with Account Management on save motions, retention plans, and renewal strategies

Customer Engagement
  • Build trusted relationships with customer stakeholders at all levels of the organization
  • Serve as the primary strategic advisor for product adoption and operational best practices
  • Execute proactive engagement cadences and lifecycle strategies across your book of business

Operational Excellence
  • Maintain accurate customer health data, account insights, and lifecycle tracking in Salesforce and CS platforms
  • Execute customer success playbooks and engagement frameworks with consistency and discipline
  • Leverage customer signals and usage data to prioritize action and drive outcomes at scale
  • Contribute to scalable CS processes, programs, and operational improvements

Expansion Identification
  • Identify customer growth opportunities through usage trends, business needs, and stakeholder conversations
  • Partner with Account Management to surface and support expansion strategies
  • Advocate for customer needs internally while balancing business objectives

What You've Done
Required
  • Spent 5-10+ years in Customer Success, Strategic Customer Management, or Account Management within SaaS
  • Managed a portfolio of accounts with clear ownership of retention, adoption, and customer health outcomes
  • Driven measurable reductions in churn and improvements in customer engagement and product adoption
  • Built and maintained relationships with executive stakeholders across complex, strategic accounts
  • Operated with high autonomy and discipline in a fast-paced, high-growth SaaS environment
  • Used data and customer health signals to proactively identify risk and drive action

Preferred
  • Worked in Fintech, HRTech, Payroll, Benefits, or a PE-backed SaaS environment
  • Navigated segmented account models in a high-growth SaaS organization
  • Applied customer health scoring frameworks and digital engagement models at scale
  • Used Salesforce and CS platforms such as Gainsight, ChurnZero, or Catalyst

About Tapcheck
Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.
The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they've earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.
How We Get Things Done
Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.
  • Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.
  • Grit: We admire individuals with grit - those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth.
  • Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.
  • Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company.

Why Join Tapcheck?
  • Mission that matters. We're changing how Americans access their pay - giving workers financial flexibility without the debt trap of payday loans.
  • Flexible PTO. No accrual caps, no counting days. Take the time you need.
  • 10 paid holidays. Including both Christmas Eve and New Year's Eve.
  • Comprehensive health coverage. Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife.
  • FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP).
  • 401(k) with a 100% match up to 3% of your salary, through Mutual of America. Eligible after 90 days.
  • A team that lives its values. Humility, grit, and a genuine drive to raise the bar - every day.

Compensation
Compensation at Tapcheck is competitive and benchmarked to your role and the market. We're committed to a total rewards package that reflects your impact. Full details are shared as part of our hiring process.
Equal Employment Opportunity Policy
Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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