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Customer Success Saas Jobs (NOW HIRING)

Schlumberger

Customer Success Manager

Houston, TX

Role Description: The Customer Success Manager is responsible for ensuring the success ... Become familiar with our SaaS engineering applications, including their features, functionality ...

Adobe

Customer Success Manager

Atlanta, GA · On-site

$100K - $183K/yr

Relevant experience in Customer Success, SaaS, consulting, or digital marketing environments * Skilled in leading all aspects of customer relationships and guiding team members across organizations

Maxio

Customer Success Manager

Peachtree Corners, GA · On-site

With over $60M in ARR and a growing base of high-performing SaaS customers, Maxio sits at the center of the modern finance stack. The Role We're looking for a Customer Success Manager who brings ...

Maxio LLC

Customer Success Manager

GA · On-site

With over $60M in ARR and a growing base of high-performing SaaS customers, Maxio sits at the center of the modern finance stack. The Role We're looking for a Customer Success Manager who brings ...

AccuLynx

Manager of Customer Success

Chicago, IL

We are seeking a strategic and hands-on Manager of Customer Success to lead and scale our Customer Success team within a fast-growing SaaS organization. This leader will drive retention, expansion ...

Smartly

Customer Success Intern

New York, NY · Hybrid

$20/hr

Are you interested in building a career in digital advertising, SaaS, and customer strategy? Do you ... As a Customer Success Intern, you'll gain foundational knowledge across the digital advertising ...

AccuLynx

Manager of Customer Success

Chicago, IL · On-site

$100K - $120K/yr

We are seeking a strategic and hands-on Manager of Customer Success to lead and scale our Customer Success team within a fast-growing SaaS organization. This leader will drive retention, expansion ...

Acculynx

Manager of Customer Success

Chicago, IL

$100K - $120K/yr

Description We are seeking a strategic and hands-on Manager of Customer Success to lead and scale our Customer Success team within a fast-growing SaaS organization. This leader will drive retention ...

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All JobsCustomer Success Saas Jobs

Customer Success Saas information

See salary details

$32.5K

$83.1K

$140K

How much do customer success saas jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success saas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in SaaS, and why are they important?

To thrive as a Customer Success Manager in SaaS, you need a solid understanding of software solutions, account management, and customer onboarding, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing tools, and SaaS analytics dashboards is crucial. Outstanding communication, problem-solving abilities, and a proactive, relationship-focused mindset are essential soft skills. These skills ensure customer satisfaction, reduce churn, and drive product adoption, which are vital for a company's growth and client retention in the SaaS industry.

What is the difference between Customer Success Saas vs Customer Support Specialist?

AspectCustomer Success SaasCustomer Support Specialist
CredentialsTypically requires experience in SaaS, customer success, or account managementOften requires technical support or customer service experience, sometimes certifications in specific tools
Work EnvironmentProactive engagement, strategic planning, account management in SaaS companiesReactive support, troubleshooting, and resolving customer issues
Employer & IndustrySaaS providers, cloud software companiesTech companies, service providers, software firms
Search & Comparison IntentUnderstanding roles in SaaS customer managementSeeking support roles for troubleshooting and customer assistance

Customer Success Saas focuses on proactive account management, ensuring customer retention and growth in SaaS environments. Customer Support Specialist handles reactive troubleshooting and resolving customer issues. While both roles involve customer interaction, their focus, skills, and daily tasks differ significantly.

What is a Customer Success role in SaaS?

A Customer Success role in SaaS (Software as a Service) focuses on ensuring that clients achieve their desired outcomes while using the company's software products. This involves onboarding new customers, providing ongoing support, analyzing usage data, and proactively addressing any issues that may affect customer satisfaction or retention. Customer Success Managers act as a bridge between the client and the company, aiming to maximize the value customers gain from the service and to reduce churn. They often collaborate with sales, support, and product teams to align customer needs with business goals.

How does a Customer Success role in a SaaS company typically interact with other internal teams to support clients?

In a SaaS company, Customer Success professionals frequently collaborate with Sales, Product, and Support teams to ensure clients achieve their desired outcomes. Regular communication with Sales helps with smooth onboarding and understanding client expectations, while working with Product teams allows Customer Success to relay user feedback and advocate for feature requests or improvements. Additionally, they often coordinate with Support to address technical issues promptly, ensuring a seamless client experience. This cross-functional teamwork is key to building strong, long-term customer relationships.
More about Customer Success Saas jobs
What cities are hiring for Customer Success Saas jobs? Cities with the most Customer Success Saas job openings:
What states have the most Customer Success Saas jobs? States with the most job openings for Customer Success Saas jobs include:
What job categories do people searching Customer Success Saas jobs look for? The top searched job categories for Customer Success Saas jobs are:
Customer Success Saas jobs near you
Infographic showing various Customer Success Saas job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 65% Physical, 6% Hybrid, and 29% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager (North America)

Customer Success Manager (North America)

Valdera

New York, NY • On-site, Remote

Full-time

Posted 13 days ago

Job description

About Valdera
At Valdera, we are empowering the world's most innovative manufacturers to bring their ideas to life by transforming how they source materials. We are an AI-native sourcing platform that digitizes the complex chemical and raw material supply chain, making it effortless for companies to discover suppliers, qualify materials, and build resilient supply chains at scale.We are a fast-growing team backed by top-tier investors, serving Fortune 500 industrial manufacturers, CPG brands, pharmaceutical companies, and chemical majors. Our culture is built for ambitious, "get-it-done" individuals who thrive in high-performance environments and want to see the direct impact of their work on the global physical economy.
About the Role
We are looking for an experienced Customer Success Manager to support and grow our enterprise customer base across Europe. In this role, you will be responsible for ensuring customers realize measurable value from Valdera's platform, driving retention, expansion, and long-term partnerships. You will act as a strategic partner to procurement leaders and supply chain executives, helping them modernize their sourcing operations through Valdera's cutting-edge technology. This is a high-impact, hands-on role for an individual who takes full ownership of customer outcomes, combines strong client management skills with analytical rigor, and understands how enterprise SaaS is adopted and scaled inside large organizations.
What You Will Do
  • Own Customer Outcomes: Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, expansion, and measurable business impact.
  • Stakeholder Engagement: Lead day-to-day relationships with customer owners and functional leads, aligning teams around execution, adoption, and delivery of outcomes.
  • Value Realization: Translate platform usage into quantifiable outcomes such as cost savings, risk reduction, and supply chain resilience.
  • Operating Model Development: Build and refine scalable processes, playbooks, and customer-facing materials to accelerate adoption and strengthen execution.
  • Cross-Functional Execution: Partner closely with Sales, Product, and Engineering to resolve issues, advocate for customer needs, and improve the product experience.

Professional Experience
  • 5-10 years of total professional experience.
  • Customer Success & SaaS Account Leadership: 3-5+ years managing enterprise SaaS accounts, with responsibility for onboarding, driving adoption, managing renewals, and delivering measurable business outcomes.
  • Language Skills: English - Native or professional fluency is required.
  • Location: Remote within North America

Industry Background
  • Highly Desirable: Experience in the Chemicals, Manufacturing, or Supply Chain/Procurement sectors. You understand the language of BOMs, RFQs, and raw material sourcing.
  • Additional Experience: Experience with transformation and value-creation initiatives with hands-on ownership of client outcomes.
  • Enterprise DNA: You are comfortable operating within multi-stakeholder organizations, leading change management programs, and maintaining execution momentum.

Characteristics That Win
  • Intellectual Curiosity: You genuinely want to understand how things are made and the chemistry behind the products we use every day.
  • High Agency: You don't wait for a playbook; you see a problem and you solve it. You are comfortable working with ambiguity in a high-growth startup environment.
  • Relationship-Driven: You build trusted relationships by helping customers succeed, as an organization and as individuals.
  • Builder Mentality: You love building a business and shaping processes, you don't wait for it to show up.

Why Join Valdera
  • Ownership: You will play a key role in shaping our Customer Success organization and its operating model.
  • Impact: We are not just optimizing clicks; we are fixing the physical supply chain that the world relies on.
  • Growth: Work alongside a world-class team from top tech and industrial backgrounds in an environment that prioritizes rapid career acceleration.

Salary Range
Salary ranges are determined by multiple factors, including the labor market, market compensation bands, internal parity, and budget considerations. The final offer will be based on the candidate's individual skills, qualifications, location, and experience relative to the requirements of the role.
Equal Opportunity Employer Statement
Valdera is an equal-opportunity employer committed to building a diverse and inclusive team. We welcome applicants of all backgrounds and celebrate a culture that values varied perspectives, skills, and experiences. We are dedicated to maintaining a workplace free from discrimination, where everyone feels valued, respected, and empowered to contribute.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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