ZipRecruiter

Log In

1

Customer Success Saas Jobs (NOW HIRING)

Netnow Inc.

Manager, Customer Success

Manhattan, NY · On-site

Manager, Customer Success Location: Toronto / New York / Remote Experience Required: Minimum 5 ... Track record of driving retention and expansion in B2B SaaS * Strong communication and client ...

NetNow, Inc

Manager, Customer Success

Manager, Customer Success Location: Toronto / New York / Remote Experience Required: Minimum 5 ... Track record of driving retention and expansion in B2B SaaS * Strong communication and client ...

ArcSpan

Manager, Customer Success

New York, NY · On-site

Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan ... This position is ideal for someone who thrives in a fast-paced SaaS environment, enjoys working ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Sproutward

Customer Success Manager

Customer Success Manager Location: Dublin, OH, Southborough, MA or Remote Sproutward is a fast ... Polaric by Sproutward is a SaaS solution that automates the collection, transformation, and ...

Sproutward

Customer Success Manager

Customer Success Manager Location: Dublin, OH, Southborough, MA or Remote Sproutward is a fast ... Polaric by Sproutward is a SaaS solution that automates the collection, transformation, and ...

AxisCare

Customer Success Manager

Waco, TX · Remote

By leveraging your exceptional interpersonal skills and deep understanding of our SAAS products ... Customer Success Strategy: Create and implement a comprehensive customer success strategy for high ...

Jobgether

Customer Success Manager

$80K - $90K/yr

You will operate in a fast-paced SaaS environment where proactive problem-solving and data-driven decision-making are essential. Accountabilities: The Customer Success Manager will own the success ...

Papirfly

Customer Success Manager

Customer Success Manager Empowering brands to articulate their stories is at the heart of what we ... Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ...

AxisCare

Customer Success Manager

Waco, TX · On-site

By leveraging your exceptional interpersonal skills and deep understanding of our SAAS products ... Customer Success Strategy: Create and implement a comprehensive customer success strategy for high ...

previous page

Showing results 41-60

All JobsCustomer Success Saas Jobs

Customer Success Saas information

See salary details

$32.5K

$83.1K

$140K

How much do customer success saas jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success saas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS, and why are they important?

To thrive as a Customer Success Manager in SaaS, you need a solid understanding of software solutions, account management, and customer onboarding, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, support ticketing tools, and SaaS analytics dashboards is crucial. Outstanding communication, problem-solving abilities, and a proactive, relationship-focused mindset are essential soft skills. These skills ensure customer satisfaction, reduce churn, and drive product adoption, which are vital for a company's growth and client retention in the SaaS industry.

What is the difference between Customer Success Saas vs Customer Support Specialist?

AspectCustomer Success SaasCustomer Support Specialist
CredentialsTypically requires experience in SaaS, customer success, or account managementOften requires technical support or customer service experience, sometimes certifications in specific tools
Work EnvironmentProactive engagement, strategic planning, account management in SaaS companiesReactive support, troubleshooting, and resolving customer issues
Employer & IndustrySaaS providers, cloud software companiesTech companies, service providers, software firms
Search & Comparison IntentUnderstanding roles in SaaS customer managementSeeking support roles for troubleshooting and customer assistance

Customer Success Saas focuses on proactive account management, ensuring customer retention and growth in SaaS environments. Customer Support Specialist handles reactive troubleshooting and resolving customer issues. While both roles involve customer interaction, their focus, skills, and daily tasks differ significantly.

What is a customer success role in SaaS?

A Customer Success role in SaaS (Software as a Service) focuses on ensuring that clients achieve their desired outcomes while using the company's software products. This involves onboarding new customers, providing ongoing support, analyzing usage data, and proactively addressing any issues that may affect customer satisfaction or retention. Customer Success Managers act as a bridge between the client and the company, aiming to maximize the value customers gain from the service and to reduce churn. They often collaborate with sales, support, and product teams to align customer needs with business goals.

How does a customer success role in a SaaS company typically interact with other internal teams to support clients?

In a SaaS company, Customer Success professionals frequently collaborate with Sales, Product, and Support teams to ensure clients achieve their desired outcomes. Regular communication with Sales helps with smooth onboarding and understanding client expectations, while working with Product teams allows Customer Success to relay user feedback and advocate for feature requests or improvements. Additionally, they often coordinate with Support to address technical issues promptly, ensuring a seamless client experience. This cross-functional teamwork is key to building strong, long-term customer relationships.
More about Customer Success Saas jobs
What cities are hiring for Customer Success Saas jobs? Cities with the most Customer Success Saas job openings:
What states have the most Customer Success Saas jobs? States with the most job openings for Customer Success Saas jobs include:
What job categories do people searching Customer Success Saas jobs look for? The top searched job categories for Customer Success Saas jobs are:
Customer Success Saas jobs near you
Infographic showing various Customer Success Saas job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager (Agentic AI SaaS)

Client Services

Miami Beach, FL • On-site

$180K - $220K/yr

Other

Medical, PTO

Posted 27 days ago

Job description

Customer Success Manager (Agentic AI SaaS)
$120,000 Base + $180K-$220K OTE + Equity + Medical + PTO + Relocation + Progression
Miami, FL - Wynwood (5 Days Onsite)
Are you an experienced Customer Success, Account Manager, or Project Manager with strong enterprise Client experience and looking to work at the forefront of Agentic AI?
This role sits at the intersection of enterprise consulting and Agentic AI, allowing you to partner with customers while designing and deploying AI solutions that make a measurable impact.
Join a fast-growing, Series B-backed AI company in Miami with proven product-market fit, building world-class AI Digital Workers that are transforming how enterprises communicate through voice, messaging, and intelligent workflow automation.
This isn't a traditional Customer Success role. You'll own the customer journey from discovery to deployment, partnering with senior stakeholders to understand business processes, building AI agents that solve real operational challenges, and continuously optimizing their performance to deliver measurable business impact.
As the business continues to grow, you'll take ownership of increasingly strategic customer engagements with a clear pathway into technical or customer leadership.
The Role

  • Partner with enterprise customers to understand business challenges and identify AI opportunities.
  • Lead AI implementations from discovery through deployment and adoption.
  • Design, configure, and deploy AI Digital Workers using modern tools.
  • Optimize AI workflows, prompts, and automations using performance data and customer feedback.
  • Build trusted relationships with senior stakeholders while collaborating with Product and Engineering to deliver exceptional outcomes.
  • Help shape best practices as the company scales its enterprise AI platform.
The Person
  • 5+ years' experience in Customer Success, Solutions Consulting, Account Management, Project Management, Professional Services, or Technical Consulting within SaaS or enterprise software.
  • Proven experience managing enterprise customers and delivering complex technology implementations.
  • Knowledge / Experience building or deploying AI agents or LLM workflows using tools such as Claude, OpenClaw, Cursor, LangChain, or similar.
  • Strong stakeholder management skills with the confidence to work directly with senior business leaders.
  • Commercially minded, organized, and passionate about delivering measurable customer outcomes.
  • Excited by the opportunity to join a high-growth AI company at the forefront of Agentic AI.
  • Happy to work onsite in Miami.

Rise Technical Recruitment Inc of 1011 Centre Rd, Suite 322, Wilmington, DE 19805 act as an employer-paid private personnel agency.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.
We are an equal opportunities company and welcome applications from all suitable candidates.

Apply