Nashville, TN · On-site
$17.50 - $23.50/hr
The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for ... SaaS platform, or startup * Exceptional verbal and written communication skills with strong active ...
Nashville, TN · On-site
$17.50 - $23.50/hr
The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for ... SaaS platform, or startup * Exceptional verbal and written communication skills with strong active ...
... Support, or similar); internships count. * Fluent in English * Strong, reliable internet connection * Interest in building a career in Customer Success within SaaS or legal technology * Intellectual ...
... Support, or similar); internships count. * Fluent in English * Strong, reliable internet connection * Interest in building a career in Customer Success within SaaS or legal technology * Intellectual ...
About the Role The Technical Customer Support Specialist is responsible for delivering outstanding ... Develop deep knowledge of SaaS products and features, staying current with new releases, updates ...
About the Role The Technical Customer Support Specialist is responsible for delivering outstanding ... Develop deep knowledge of SaaS products and features, staying current with new releases, updates ...
About the Role The Technical Customer Support Specialist is responsible for delivering outstanding ... Develop deep knowledge of SaaS products and features, staying current with new releases, updates ...
Quick apply
About the Role The Technical Customer Support Specialist is responsible for delivering outstanding ... Develop deep knowledge of SaaS products and features, staying current with new releases, updates ...
Austin, TX · On-site
$17.75 - $24/hr
Bachelor's degree preferred or equivalent professional experience. * 1-4 years of experience in customer support, healthcare, health technology, SaaS, fintech, or another customer-facing role.
Austin, TX · On-site
$17.75 - $24/hr
Bachelor's degree preferred or equivalent professional experience. * 1-4 years of experience in customer support, healthcare, health technology, SaaS, fintech, or another customer-facing role.
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Austin, TX · On-site
$35/hr
Bachelor's degree preferred or equivalent professional experience. * 1-4 years of experience in customer support, healthcare, health technology, SaaS, fintech, or another customer-facing role.
Quick apply
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Austin, TX · On-site
$35/hr
Bachelor's degree preferred or equivalent professional experience. * 1-4 years of experience in customer support, healthcare, health technology, SaaS, fintech, or another customer-facing role.
$17.75 - $24/hr
Bachelor's degree preferred or equivalent professional experience. * 1-4 years of experience in customer support, healthcare, health technology, SaaS, fintech, or another customer-facing role.
Quick apply
$17.75 - $24/hr
Bachelor's degree preferred or equivalent professional experience. * 1-4 years of experience in customer support, healthcare, health technology, SaaS, fintech, or another customer-facing role.
About the Role The Technical Customer Support Specialist is responsible for delivering outstanding ... Develop deep knowledge of SaaS products and features, staying current with new releases, updates ...
About the Role The Technical Customer Support Specialist is responsible for delivering outstanding ... Develop deep knowledge of SaaS products and features, staying current with new releases, updates ...
Boston, MA · On-site +1
$19 - $26/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Boston, MA · On-site +1
$19 - $26/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Boston, MA · On-site +1
$19 - $26/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Boston, MA · On-site +1
$19 - $26/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Boston, MA · On-site
$19 - $26/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Boston, MA · On-site
$19 - $26/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Manhattan, NY · On-site
... supporting complex solutions (SaaS, CRM) as an external vendor - with clients ranging from small businesses to large scale Investment Banks · Strong technical understanding of SaaS/CRM/Salesforce · ...
Manhattan, NY · On-site
... supporting complex solutions (SaaS, CRM) as an external vendor - with clients ranging from small businesses to large scale Investment Banks · Strong technical understanding of SaaS/CRM/Salesforce · ...
Houston, TX · On-site
$18.25 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Quick apply
Houston, TX · On-site
$18.25 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Waco, TX · On-site +1
- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... The ideal candidate possesses strong leadership abilities, experience within a SaaS environment, a ...
Waco, TX · On-site +1
- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support ... The ideal candidate possesses strong leadership abilities, experience within a SaaS environment, a ...
$18.50 - $24.75/hr
DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...
$18.50 - $24.75/hr
DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...
Bachelor's degree preferred or equivalent professional experience. * 1-4 years of experience in customer support, healthcare, health technology, SaaS, fintech, or another customer-facing role.
Quick apply
Bachelor's degree preferred or equivalent professional experience. * 1-4 years of experience in customer support, healthcare, health technology, SaaS, fintech, or another customer-facing role.
Houston, TX · On-site +1
$16.25 - $21.75/hr
DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...
Houston, TX · On-site +1
$16.25 - $21.75/hr
DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...
Denver, CO · On-site
$31K - $51K/yr
Software support or technical support experience (SaaS environment) * Friendly and professional demeanor with team experience * Passion for effective problem-solving and/or experience in a customer ...
Denver, CO · On-site
$31K - $51K/yr
Software support or technical support experience (SaaS environment) * Friendly and professional demeanor with team experience * Passion for effective problem-solving and/or experience in a customer ...
Houston, TX · On-site
$18.25 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Houston, TX · On-site
$18.25 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Houston, TX · On-site
$18.50 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Houston, TX · On-site
$18.50 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
A SaaS Customer Support job involves assisting customers who use a Software-as-a-Service (SaaS) product. Support agents help troubleshoot issues, answer questions, and provide guidance on using the software effectively. They may communicate with customers via email, chat, or phone and work closely with technical teams to resolve complex problems. Strong communication, problem-solving, and technical skills are essential for success in this role.
A typical day in SaaS Customer Support involves responding to customer inquiries via email, chat, or phone, troubleshooting technical issues, and guiding users through product features. You may also spend time documenting solutions, escalating complex cases to engineering teams, and collaborating with colleagues to resolve outstanding technical challenges. The role is dynamic, often requiring you to juggle multiple cases at once, prioritize urgent requests, and adapt to frequent updates or new features in the software. This environment offers opportunities to develop your technical skills, gain product expertise, and build relationships with both customers and cross-functional teams.
To thrive as a SaaS Customer Support specialist, you need strong troubleshooting abilities, knowledge of cloud-based software, and excellent written and verbal communication skills. Familiarity with CRM platforms, ticketing systems like Zendesk or Freshdesk, and basic understanding of APIs or integration tools is commonly expected. Empathy, patience, and the ability to manage multiple issues simultaneously set outstanding candidates apart. These competencies ensure you can efficiently resolve client issues, foster customer satisfaction, and contribute to the ongoing success of SaaS platforms.
Cities with the most Saas Customer Support job openings:
The most popular types of Saas Customer Support jobs are:
States with the most job openings for Saas Customer Support jobs include:
The top searched job categories for Saas Customer Support jobs are:
$17.50 - $23.50/hr
Full-time
Re-posted 26 days ago
About the team/role
Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!
The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you'll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.
What you'll do
What you bring
Sourced by ZipRecruiter
Software development
1,001 - 5,000 Employees
San Francisco, CA, US
2014
