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Amazon Tier 1 Jobs (NOW HIRING)

Home - ARETEC

Tier I Shift Supervisor

Ashburn, VA

$15.25 - $19.50/hr

Position Summary Aretec is seeking a Tier 1 Shift Supervisor to provide realtime supervisory ... Experience using ServiceNow and Amazon Connect . * Prior CBP or federal government help desk ...

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All JobsAmazon Tier 1 Jobs

Amazon Tier 1 information

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$23K

$77.1K

$122K

How much do amazon tier 1 jobs pay per year?

As of Jul 23, 2026, the average yearly pay for amazon tier 1 in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Tier 1 Associate, and why are they important?

To thrive as an Amazon Tier 1 Associate, you need a high school diploma or equivalent, basic math and reading skills, and the ability to perform physical tasks like lifting and standing for long periods. Familiarity with handheld scanners, warehouse management systems, and safety protocols is typically required. Strong attention to detail, teamwork, and time management are essential soft skills in this fast-paced environment. These abilities ensure efficient fulfillment operations, workplace safety, and consistent achievement of productivity targets.

What are Amazon Tier 1 associates?

Amazon Tier 1 associates are entry-level employees who work in Amazon’s fulfillment centers, sortation centers, or delivery stations. Their primary responsibilities include picking, packing, and shipping customer orders, as well as ensuring product quality and inventory accuracy. Tier 1 associates are crucial to Amazon’s operations, often working in fast-paced environments and performing physically demanding tasks. These roles typically do not require prior experience, making them accessible to a wide range of job seekers. Advancement opportunities are often available for dedicated employees.

What is the difference between Amazon Tier 1 vs Amazon Customer Service Associate?

AspectAmazon Tier 1Amazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, customer service experience preferred
Work EnvironmentCall centers, warehouse, or remoteCall centers, remote customer support
Employer & Industry UsageAmazon fulfillment centers and customer supportAmazon customer service teams
Common Search & ComparisonEntry-level support roles at AmazonCustomer service roles at Amazon

Amazon Tier 1 typically refers to entry-level support roles within Amazon's operations, focusing on basic customer service or warehouse tasks. Amazon Customer Service Associate specifically denotes customer support positions handling inquiries and issues. While both roles require similar credentials, the Tier 1 role may include warehouse or technical support, whereas Customer Service Associates focus solely on customer interactions. Understanding these distinctions helps job seekers identify the right position within Amazon's diverse employment opportunities.

What are level 2 jobs in Amazon?

Level 2 jobs at Amazon typically refer to roles such as Operations Associate or Warehouse Associate, which are entry-level positions in fulfillment centers. These roles often involve tasks like packing, sorting, and inventory management, and may require basic computer skills and physical stamina. Advancement to higher levels usually involves gaining experience and demonstrating performance in the warehouse environment.

What is tier 1 and tier 3 in Amazon?

In Amazon, Tier 1 roles typically refer to entry-level customer service or support positions, focusing on basic customer interactions and problem resolution. Tier 3 roles are more advanced technical or specialized positions that handle complex issues, requiring greater experience and expertise. These tiers help structure career progression and skill development within Amazon's operational environment.

What is a T1 associate at Amazon?

A T1 associate at Amazon is a Tier 1 warehouse worker responsible for tasks such as picking, packing, and shipping customer orders. They typically work in a fast-paced environment, using handheld devices and following safety protocols to ensure efficient operations.

What is level 1 at Amazon?

Level 1 at Amazon typically refers to entry-level positions such as Warehouse Associate or Fulfillment Center Associate. These roles involve basic operational tasks like packing, sorting, and shipping orders, often requiring minimal prior experience and offering on-the-job training. Employees at this level usually work in a fast-paced environment with shift schedules, including nights and weekends.

What are some common challenges faced by Amazon Tier 1 associates and how can they be managed?

Amazon Tier 1 associates often work in fast-paced environments where meeting productivity and accuracy targets is essential. Common challenges include adapting to physically demanding tasks such as standing for long periods, lifting packages, and keeping up with the pace of order fulfillment. To manage these challenges, associates are encouraged to use proper lifting techniques, take scheduled breaks, and communicate with supervisors about any concerns or ergonomic needs. Teamwork and clear communication with colleagues also help in efficiently handling daily responsibilities and maintaining a positive work atmosphere.
More about Amazon Tier 1 jobs
What cities are hiring for Amazon Tier 1 jobs? Cities with the most Amazon Tier 1 job openings:
What states have the most Amazon Tier 1 jobs? States with the most job openings for Amazon Tier 1 jobs include:
What job categories do people searching Amazon Tier 1 jobs look for? The top searched job categories for Amazon Tier 1 jobs are:
Amazon Tier 1 jobs near you
Infographic showing various Amazon Tier 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $77,129 per year, or $37.1 per hour.
SNOC Operator II, Amazon Leo for Government

SNOC Operator II, Amazon Leo for Government

Amazon

Arlington, VA

Full-time

Posted 4 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,002 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband connectivity to U.S. government users across the globe. Our Secure Network Operations Center (SNOC) is mission-critical to ensuring performance and availability across multiple classifications and government stakeholders.
We are seeking a proactive Tier II Support Engineer to lead and support our Tier 1 Support Technicians within the SNOC

This role is responsible for real-time operational oversight of customer interactions, ticket flow, and system monitoring. The Team Leader ensures Tier 1 technicians follow ALG playbooks, escalate appropriately, and provide the highest standard of customer service and technical triage.
As a frontline leader, you will coach technicians, own shift-level execution, manage incidents, and interface with Tier 2 engineering teams and government customer representatives. This position requires strong technical awareness, leadership maturity, and a commitment to operational excellence in a secure environment.
Key job responsibilities
Lead a team of Tier 1 Support Technicians on assigned shifts to ensure consistent, high-quality service delivery.
Oversee authentication, triage, and resolution workflows in accordance with ALG operational playbooks.
Monitor ServiceNow queues and broadband performance dashboards to manage workload and response times.
Serve as the first point of technical and procedural escalation for Tier 1 personnel.
Ensure timely and accurate communication with Tier 2, engineering, and mission stakeholders.
Audit tickets and communications for quality and completeness, providing real-time feedback to technicians.
Coordinate shift turnover briefings and ensure continuity of operations across multiple shifts.
Tailor and refine SNOC tooling (e.g., ServiceNow, Amazon Connect) to support mission-specific workflows.
Support and track incident resolution lifecycles, ensuring compliance with SLAs and incident reporting procedures.
Mentor and develop Tier 1 staff by identifying training gaps, recommending development paths, and enforcing performance standards.
Partner with SNOC leadership on process improvements, metrics reporting, and workforce planning.
Security Clearance: This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.
A day in the life
As a Tier II Support Engineer, you will lead by example during high-urgency situations and calm periods alike

You will begin each shift or on-call rotation by reviewing critical issues, current incidents, and technician assignments. Throughout your shift, you will monitor ticket flow, coach agents, and serve as the primary point of contact for Tier 2 or customer escalations. Your role will blend tactical oversight with real-time decision-making and coaching, driving forward ALG's commitment to secure, customer-focused satellite support.

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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