We operate Amazon's Tier 1, AWS-based email platform at a scale few engineers ever encounter, delivering billions of messages and neutralizing billions of threats every single year. But our sights ...
We operate Amazon's Tier 1, AWS-based email platform at a scale few engineers ever encounter, delivering billions of messages and neutralizing billions of threats every single year. But our sights ...
Sr. Technical Program Manager (TPM), Enterprise Productivity MailBoxCore Team
Arlington, VA · On-site
We operate Amazon's Tier 1, AWS-based email platform at a scale few engineers ever encounter, delivering billions of messages and neutralizing billions of threats every single year. But our sights ...
Sr. Technical Program Manager (TPM), Enterprise Productivity MailBoxCore Team
Arlington, VA · On-site
We operate Amazon's Tier 1, AWS-based email platform at a scale few engineers ever encounter, delivering billions of messages and neutralizing billions of threats every single year. But our sights ...
Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband ... We are seeking a proactive Tier II Support Engineer to lead and support our Tier 1 Support ...
Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband ... We are seeking a proactive Tier II Support Engineer to lead and support our Tier 1 Support ...
Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband ... We are seeking a proactive Tier II Support Engineer to lead and support our Tier 1 Support ...
Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband ... We are seeking a proactive Tier II Support Engineer to lead and support our Tier 1 Support ...
Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband ... The Team Leader ensures Tier 1 technicians follow ALG playbooks, escalate appropriately, and ...
Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband ... The Team Leader ensures Tier 1 technicians follow ALG playbooks, escalate appropriately, and ...
Sr. Technical Program Manager (TPM), Enterprise Productivity MailBoxCore Team
Arlington, VA · On-site
We operate Amazon's Tier 1, AWS-based email platform at a scale few engineers ever encounter, delivering billions of messages and neutralizing billions of threats every single year. But our sights ...
Sr. Technical Program Manager (TPM), Enterprise Productivity MailBoxCore Team
Arlington, VA · On-site
We operate Amazon's Tier 1, AWS-based email platform at a scale few engineers ever encounter, delivering billions of messages and neutralizing billions of threats every single year. But our sights ...
Systems Development Manager, Amazon Leo Productivity Infrastructure & Engineerin, Amazon Leo Prod...
You will inherit a mature team and lead them through the next phase: sustaining critical Tier-1 ... Amazon Leo Security, Global Trade & Compliance, and teams across Production Operations. Key job ...
New
Systems Development Manager, Amazon Leo Productivity Infrastructure & Engineerin, Amazon Leo Prod...
You will inherit a mature team and lead them through the next phase: sustaining critical Tier-1 ... Amazon Leo Security, Global Trade & Compliance, and teams across Production Operations. Key job ...
New
Systems Development Manager, Amazon Leo Productivity Infrastructure & Engineerin, Amazon Leo Prod...
Bellevue, WA · On-site
You will inherit a mature team and lead them through the next phase: sustaining critical Tier-1 ... Amazon Leo Security, Global Trade & Compliance, and teams across Production Operations. Key job ...
New
Systems Development Manager, Amazon Leo Productivity Infrastructure & Engineerin, Amazon Leo Prod...
Bellevue, WA · On-site
You will inherit a mature team and lead them through the next phase: sustaining critical Tier-1 ... Amazon Leo Security, Global Trade & Compliance, and teams across Production Operations. Key job ...
New
Systems Development Manager, Amazon Leo Productivity Infrastructure & Engineerin, Amazon Leo Product
Bellevue, WA · On-site
Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast ... You will inherit a mature team and lead them through the next phase: sustaining critical Tier-1 ...
Systems Development Manager, Amazon Leo Productivity Infrastructure & Engineerin, Amazon Leo Product
Bellevue, WA · On-site
Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast ... You will inherit a mature team and lead them through the next phase: sustaining critical Tier-1 ...
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Seattle, WA · On-site
Apollo processes millions of deployments annually and is a Tier-1 platform system critical to Amazon's operational backbone. We are looking for a Senior Manager to lead multiple engineering teams ...
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Apollo processes millions of deployments annually and is a Tier-1 platform system critical to Amazon's operational backbone. We are looking for a Senior Manager to lead multiple engineering teams ...
Senior Manager, Software Dev, Amazon Software Builder Experience / Software Foundations & Managem...
Apollo processes millions of deployments annually and is a Tier-1 platform system critical to Amazon's operational backbone. We are looking for a Senior Manager to lead multiple engineering teams ...
Sr. Systems Development Engineer , Amazon Leo Productivity Infrastructure & Engineering
Bellevue, WA · On-site
$122K - $166K/yr
Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast ... Every day spans the full stack; keeping Tier-1 production services healthy while building the ...
Sr. Systems Development Engineer , Amazon Leo Productivity Infrastructure & Engineering
Bellevue, WA · On-site
$122K - $166K/yr
Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast ... Every day spans the full stack; keeping Tier-1 production services healthy while building the ...
Sr. Systems Development Engineer , Amazon Leo Productivity Infrastructure & Engineering
Bellevue, WA · On-site
$122K - $166K/yr
Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast ... Every day spans the full stack; keeping Tier-1 production services healthy while building the ...
Sr. Systems Development Engineer , Amazon Leo Productivity Infrastructure & Engineering
Bellevue, WA · On-site
$122K - $166K/yr
Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast ... Every day spans the full stack; keeping Tier-1 production services healthy while building the ...
Help Desk Specialist I - Tier 1
Ashburn, VA · On-site +1
Overview Help Desk Specialist I - Tier 1 Ashburn, VA (Remote) Are you ready to enhance your skills ... Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working ...
Help Desk Specialist I - Tier 1
Ashburn, VA · On-site +1
Overview Help Desk Specialist I - Tier 1 Ashburn, VA (Remote) Are you ready to enhance your skills ... Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working ...
Help Desk Specialist I - Tier 1
Ashburn, VA · On-site +1
Overview Help Desk Specialist I - Tier 1 Ashburn, VA (Remote) Are you ready to enhance your skills ... Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working ...
Help Desk Specialist I - Tier 1
Ashburn, VA · On-site +1
Overview Help Desk Specialist I - Tier 1 Ashburn, VA (Remote) Are you ready to enhance your skills ... Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working ...
Summary Help Desk Specialist I - Tier 1 Ashburn, VA (Remote) Are you ready to enhance your skills ... Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working ...
Summary Help Desk Specialist I - Tier 1 Ashburn, VA (Remote) Are you ready to enhance your skills ... Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working ...
Summary Help Desk Specialist I - Tier 1 Ashburn, VA (Remote) Are you ready to enhance your skills ... Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working ...
Summary Help Desk Specialist I - Tier 1 Ashburn, VA (Remote) Are you ready to enhance your skills ... Experience with Amazon Connect or similar ACD system. Knowledge, Skills and Abilities: * Working ...
Sr. Product Marketing Manager , Amazon Private Brands
Seattle, WA · On-site
$137K - $180K/yr
... APB's portfolio (Amazon Basics, Amazon Essentials, and Amazon Grocery), responsible for ... Tier 1 deal-led events, from selection planning and placement optimization through post-event ...
Sr. Product Marketing Manager , Amazon Private Brands
Seattle, WA · On-site
$137K - $180K/yr
... APB's portfolio (Amazon Basics, Amazon Essentials, and Amazon Grocery), responsible for ... Tier 1 deal-led events, from selection planning and placement optimization through post-event ...
... and operate Tier-1 services at massive scale -Solve novel and complex distributed systems ... Amazon to define technical direction and deliver customer-facing features -Contribute to a culture ...
... and operate Tier-1 services at massive scale -Solve novel and complex distributed systems ... Amazon to define technical direction and deliver customer-facing features -Contribute to a culture ...
Sr. Product Marketing Manager , Amazon Private Brands
Seattle, WA · On-site
$137K - $180K/yr
... APB's portfolio (Amazon Basics, Amazon Essentials, and Amazon Grocery), responsible for ... Tier 1 deal-led events, from selection planning and placement optimization through post-event ...
Sr. Product Marketing Manager , Amazon Private Brands
Seattle, WA · On-site
$137K - $180K/yr
... APB's portfolio (Amazon Basics, Amazon Essentials, and Amazon Grocery), responsible for ... Tier 1 deal-led events, from selection planning and placement optimization through post-event ...
Amazon Tier 1 information
See salary details
$23K - $32K
3% of jobs
$32K - $41K
6% of jobs
$41K - $50K
10% of jobs
$58.3K is the 25th percentile. Wages below this are outliers.
$50K - $59K
6% of jobs
$59K - $68K
12% of jobs
The median wage is $75.7K / yr.
$68K - $77K
15% of jobs
$77K - $86K
13% of jobs
$93.1K is the 75th percentile. Wages above this are outliers.
$86K - $95K
13% of jobs
$95K - $104K
10% of jobs
$104K - $113K
9% of jobs
$113K - $122K
4% of jobs
$23K
$77.1K
$122K
How much do amazon tier 1 jobs pay per year?
What is an Amazon Tier 1 associate?
What skills and qualifications are needed to thrive as an Amazon Tier 1 associate?
What are some common challenges faced by Amazon Tier 1 associates and how can they be managed?
What is the difference between Amazon Tier 1 vs Amazon Customer Service Associate?
| Aspect | Amazon Tier 1 | Amazon Customer Service Associate |
|---|---|---|
| Required Credentials | High school diploma or equivalent, basic computer skills | High school diploma or equivalent, customer service experience preferred |
| Work Environment | Call centers, warehouse, or remote | Call centers, remote customer support |
| Employer & Industry Usage | Amazon fulfillment centers and customer support | Amazon customer service teams |
| Common Search & Comparison | Entry-level support roles at Amazon | Customer service roles at Amazon |
Amazon Tier 1 typically refers to entry-level support roles within Amazon's operations, focusing on basic customer service or warehouse tasks. Amazon Customer Service Associate specifically denotes customer support positions handling inquiries and issues. While both roles require similar credentials, the Tier 1 role may include warehouse or technical support, whereas Customer Service Associates focus solely on customer interactions. Understanding these distinctions helps job seekers identify the right position within Amazon's diverse employment opportunities.
What cities are hiring for Amazon Tier 1 jobs?
Cities with the most Amazon Tier 1 job openings:
What states have the most Amazon Tier 1 jobs?
States with the most job openings for Amazon Tier 1 jobs include:
What job categories do people searching Amazon Tier 1 jobs look for?
The top searched job categories for Amazon Tier 1 jobs are:

Full-time
Posted 4 days ago
Amazon rating
7.4
Based on 7,151 frontline employees who took The Breakroom Quiz
5th of 39 rated national retailers
Job description
What if you could redefine how millions of people communicate at work?
At Amazon, email isn't a utility. It's infrastructure. It's trust.
It's the invisible thread connecting every team, every decision, and every customer interaction across one of the most complex organizations on earth.
The Amazon Enterprise Engineering team owns that infrastructure. We operate Amazon's Tier 1, AWS-based email platform at a scale few engineers ever encounter, delivering billions of messages and neutralizing billions of threats every single year. But our sights are set far beyond what exists today.
We are building the future of enterprise communication, and AI is our catalyst
Partnering directly with AWS product teams, we are reimagining what email can be: smarter, faster, more secure, and fundamentally more human. This is not incremental improvement. This is a once-in-a-generation opportunity to reshape how the world's largest teams work together.
We are looking for a Technical Program Manager based in Arlington, Virginia, who can turn ambiguity into action and vision into shipped product
In this role, you will be the driving force behind some of Amazon's most consequential infrastructure programs, aligning engineering teams across organizational boundaries, accelerating delivery on initiatives that touch every Amazonian, and partnering with AWS product leaders to bring next-generation capabilities to life. Your work won't live in a roadmap. It will live in the tools millions of people rely on every single day.
If you believe the best version of enterprise communication hasn't been built yet, and you want to be the one who builds it, we want to hear from you.
Key job responsibilities
As a Technical Program Manager on the Amazon Enterprise Engineering team, you will be at the center of Amazon's most critical infrastructure programs, driving delivery and making things happen at scale.
You will:
* Own end-to-end delivery of multiple complex, high-stakes programs simultaneously, keeping teams focused, accountable, and moving fast toward meaningful outcomes
* Anticipate and mitigate risk by identifying bottlenecks early and driving strategies that keep programs on track and stakeholders informed
* Make hard tradeoffs with clarity by balancing business priorities against technical constraints and bringing stakeholders to alignment
* Provide technical leadership that ships by guiding how software applications are built and integrated into the AWS ecosystem
* Partner across organizations by aligning engineering, design, product, and business teams on solutions that serve both immediate goals and long-term roadmaps
* Influence without authority by earning trust across teams you don't own and driving outcomes no single team could achieve alone
You bring a proven track record in cross-organizational technical program management, a deep technical foundation in building platforms at scale, and the instinct to know when to push, when to align, and when to let great teams do their best work.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US