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Amazon Tier 1 Jobs (NOW HIRING)

Sr. Applied Scientist, PXT Central Science

Bellevue, WA · On-site

$103K - $141K/yr

Our team sits within the part of PXTCS that focuses on Amazon's Tier 1 hourly populations - the associates at the heart of Amazon's operations. We are a multidisciplinary group of 15 economists, data ...

Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify ... We are looking for a Tier 1 Support Engineer to be the first point of contact for our customers ...

Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify ... We are looking for a Tier 1 Support Engineer to be the first point of contact for our customers ...

Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify ... We are looking for a Tier 1 Support Engineer to be the first point of contact for our customers ...

We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon ... The Customer Support Associate Tier 1's essential roles and responsibilities include, but are not ...

We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon ... The Customer Support Associate Tier 1's essential roles and responsibilities include, but are not ...

Tier I Shift Supervisor

Ashburn, VA

$15.25 - $19.50/hr

Position Summary Aretec is seeking a Tier 1 Shift Supervisor to provide realtime supervisory ... Experience using ServiceNow and Amazon Connect . * Prior CBP or federal government help desk ...

Tier I Shift Supervisor

Ashburn, VA · On-site

$15.25 - $19.50/hr

Position Summary Aretec is seeking a Tier 1 Shift Supervisor to provide real-time supervisory ... Experience using ServiceNow and Amazon Connect . * Prior CBP or federal government help desk ...

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Showing results 1-20

Amazon Tier 1 information

See salary details

$23K

$77.1K

$122K

How much do amazon tier 1 jobs pay per year?

As of Jun 10, 2026, the average yearly pay for amazon tier 1 in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Tier 1 Associate, and why are they important?

To thrive as an Amazon Tier 1 Associate, you need a high school diploma or equivalent, basic math and reading skills, and the ability to perform physical tasks like lifting and standing for long periods. Familiarity with handheld scanners, warehouse management systems, and safety protocols is typically required. Strong attention to detail, teamwork, and time management are essential soft skills in this fast-paced environment. These abilities ensure efficient fulfillment operations, workplace safety, and consistent achievement of productivity targets.

What are Amazon Tier 1 associates?

Amazon Tier 1 associates are entry-level employees who work in Amazon’s fulfillment centers, sortation centers, or delivery stations. Their primary responsibilities include picking, packing, and shipping customer orders, as well as ensuring product quality and inventory accuracy. Tier 1 associates are crucial to Amazon’s operations, often working in fast-paced environments and performing physically demanding tasks. These roles typically do not require prior experience, making them accessible to a wide range of job seekers. Advancement opportunities are often available for dedicated employees.

What is the difference between Amazon Tier 1 vs Amazon Customer Service Associate?

AspectAmazon Tier 1Amazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, customer service experience preferred
Work EnvironmentCall centers, warehouse, or remoteCall centers, remote customer support
Employer & Industry UsageAmazon fulfillment centers and customer supportAmazon customer service teams
Common Search & ComparisonEntry-level support roles at AmazonCustomer service roles at Amazon

Amazon Tier 1 typically refers to entry-level support roles within Amazon's operations, focusing on basic customer service or warehouse tasks. Amazon Customer Service Associate specifically denotes customer support positions handling inquiries and issues. While both roles require similar credentials, the Tier 1 role may include warehouse or technical support, whereas Customer Service Associates focus solely on customer interactions. Understanding these distinctions helps job seekers identify the right position within Amazon's diverse employment opportunities.

What are some common challenges faced by Amazon Tier 1 associates and how can they be managed?

Amazon Tier 1 associates often work in fast-paced environments where meeting productivity and accuracy targets is essential. Common challenges include adapting to physically demanding tasks such as standing for long periods, lifting packages, and keeping up with the pace of order fulfillment. To manage these challenges, associates are encouraged to use proper lifting techniques, take scheduled breaks, and communicate with supervisors about any concerns or ergonomic needs. Teamwork and clear communication with colleagues also help in efficiently handling daily responsibilities and maintaining a positive work atmosphere.
More about Amazon Tier 1 jobs
What cities are hiring for Amazon Tier 1 jobs? Cities with the most Amazon Tier 1 job openings:
What states have the most Amazon Tier 1 jobs? States with the most job openings for Amazon Tier 1 jobs include:
Infographic showing various Amazon Tier 1 job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,129 per year, or $37.1 per hour.
Sr. Applied Scientist, PXT Central Science

Sr. Applied Scientist, PXT Central Science

Amazon

Bellevue, WA • On-site

$103K - $141K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,833 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Every day, hundreds of thousands of Amazon associates show up to fulfill the promise we make to our customers. Behind the workforce decisions that support them - staffing, retention, scheduling, development - there should be science that doesn't just describe what happened, but explains why it happened and predicts what comes next. That's the work we do.
PXT Central Science (PXTCS) is Amazon's internal research organization dedicated to bringing scientific rigor to people and workforce decisions at global scale. Our team sits within the part of PXTCS that focuses on Amazon's Tier 1 hourly populations - the associates at the heart of Amazon's operations. We are a multidisciplinary group of 15 economists, data scientists, data engineers, and research scientists united by a single mission: to transform complex operational challenges into actionable insights through rigorous causal analysis and predictive modeling that empowers data-driven workforce decisions.
We are building something new - causal predictive models that go beyond traditional forecasting. Our models don't just tell leaders what will happen; they reveal why it will happen and what levers they can pull to change the outcome. This is the frontier where causal inference meets modern machine learning, and we need a scientist who can help us push it forward.
As a Senior Applied Scientist on this team, you will be the connective tissue between innovative research and real-world impact. You will work shoulder-to-shoulder with economists who deeply understand the causal mechanisms driving workforce dynamics and data scientists who know the operational landscape - and you will bring the technical creativity to expand what's possible. That means writing production-quality code that our partner engineering teams can implement into decision-making tools. It means exploring novel feature spaces - large language models, computer vision, and other emerging techniques - to unlock signal that traditional approaches miss. And it means doing all of this with the scientific rigor that causal claims demand.
This role is built for someone who is entrepreneurial and energized by ambiguity - someone who sees a prototype model and immediately starts thinking about how to make it robust, scalable, and impactful. You will not just advance your own work; you will elevate the scientists around you. We are looking for a strong technical individual contributor who is passionate about developing peers, raising the bar across disciplines, and who sees a future path into a science manager position.
If you want to do science that directly shapes how Amazon supports its workforce - not in theory, but in production systems that leaders use to make better decisions every day - we'd love to talk.
Key job responsibilities
Design and build causal predictive models that move beyond correlation - developing systems that forecast workforce outcomes and identify the actionable drivers behind them, enabling leaders to intervene before problems materialize
Pioneer novel feature engineering by bringing creative approaches from LLMs, computer vision, and other emerging techniques into the causal modeling pipeline, unlocking signal that traditional econometric and tabular methods miss
Write production-quality science code that your partner engineering team can implement directly into operational decision-making tools - your work must be clean, well-documented, and built to scale
Bridge disciplines by translating between economists, data scientists, and engineers - synthesizing causal rigor with ML innovation to produce models that are both scientifically defensible and operationally useful
Design and execute experiments to validate causal claims and model performance, establishing evaluation standards that the team and stakeholders trust
Develop and elevate peers across the team - mentoring scientists in adjacent disciplines, sharing technical knowledge, and raising the collective bar on modeling and engineering practices
Present findings to senior leadership, distilling complex causal and predictive insights into clear recommendations that drive workforce strategy for Amazon's Tier 1 hourly populations.
About the team
Amazon's People Experience and Technology Central Science (PXTCS) team uses economics, behavioral science, statistics, machine learning, applied science, and Generative AI to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science, engineering, and UX to develop and deliver solutions that measurably achieve this goal.
BASIC QUALIFICATIONS
- PhD, or Master's degree and 6+ years of applied research experience
- 5+ years of building machine learning models for business application experience
- Experience programming in Java, C++, Python or related language
- Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc.
PREFERRED QUALIFICATIONS
- PhD in econometrics, statistics, industrial engineering, operations research, optimization, data mining, analytics, or equivalent quantitative field
- Experience with neural deep learning methods and machine learning
- Experience in causal modeling like graphical models, causal Bayesian network, potential outcomes, A/B testing, experiments, quasi-experiments, and data science workflows
- Experience in taking a product from conception & definition phase through engineering design and taking it to market
- Experience working with emerging technologies
- Experience in mentoring, leading and coaching
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 192,200.00 - 260,000.00 USD annually
USA, VA, Arlington - 167,100.00 - 226,100.00 USD annually
USA, WA, Bellevue - 167,100.00 - 226,100.00 USD annually
USA, WA, Seattle - 167,100.00 - 226,100.00 USD annually

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US