Amazon Web Services (AWS) is seeking a world-class Principal AI Scientist to lead cutting-edge ... Drive AI-Native 6G co-development with Tier-1 telecommunications operators - translating their ...
Amazon Web Services (AWS) is seeking a world-class Principal AI Scientist to lead cutting-edge ... Drive AI-Native 6G co-development with Tier-1 telecommunications operators - translating their ...
Business Intelligence Engineer, Workforce Staffing Global Analytics and Automation
Tempe, AZ · On-site
$48.75 - $63.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Business Intelligence Engineer specializing in tier 1 associate hiring, you'll play a pivotal ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Business Intelligence Engineer, Workforce Staffing Global Analytics and Automation
Tempe, AZ · On-site
$48.75 - $63.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Business Intelligence Engineer specializing in tier 1 associate hiring, you'll play a pivotal ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Business Intelligence Engineer II, WFS Product and Analytics
Seattle, WA · On-site
$58 - $75.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Business Intelligence Engineer specializing in tier 1 associate hiring, you'll play a pivotal ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Business Intelligence Engineer II, WFS Product and Analytics
Seattle, WA · On-site
$58 - $75.50/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Business Intelligence Engineer specializing in tier 1 associate hiring, you'll play a pivotal ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Senior Software Development Manager , Access Management Services
Seattle, WA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
You will own Tier-1 services foundational to Amazon's operations while driving a shift from manual, team-by-team policy configuration toward intelligent defaults and automated guardrails that reduce ...
Senior Software Development Manager , Access Management Services
Seattle, WA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
You will own Tier-1 services foundational to Amazon's operations while driving a shift from manual, team-by-team policy configuration toward intelligent defaults and automated guardrails that reduce ...
You will own Tier-1 services foundational to Amazon's operations while driving a shift from manual, team-by-team policy configuration toward intelligent defaults and automated guardrails that reduce ...
You will own Tier-1 services foundational to Amazon's operations while driving a shift from manual, team-by-team policy configuration toward intelligent defaults and automated guardrails that reduce ...
Principal AI Scientist, Telco Tech, AWS Industries
Dallas, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Amazon Web Services (AWS) is seeking a world-class Principal AI Scientist to lead cutting-edge ... After lunch, you join a call with a Tier-1 operator's CTO to scope a joint research initiative on ...
Principal AI Scientist, Telco Tech, AWS Industries
Dallas, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Amazon Web Services (AWS) is seeking a world-class Principal AI Scientist to lead cutting-edge ... After lunch, you join a call with a Tier-1 operator's CTO to scope a joint research initiative on ...
Software Development Engineer, Alexa Connected Devices
Seattle, WA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Software Development Engineer, Alexa Connected Devices
Seattle, WA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Alexa+ is Amazon's next-generation AI-powered personal assistant, built on large language models to ... In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ...
Alexa+ is Amazon's next-generation AI-powered personal assistant, built on large language models to ... In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ...
The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo You'll join a growing team of network ...
The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo You'll join a growing team of network ...
Alexa+ is Amazon's next-generation AI-powered personal assistant, built on large language models to ... In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ...
Alexa+ is Amazon's next-generation AI-powered personal assistant, built on large language models to ... In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ...
Alexa+ is Amazon's next-generation AI-powered personal assistant, built on large language models to ... In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ...
Alexa+ is Amazon's next-generation AI-powered personal assistant, built on large language models to ... In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ...
You will own Tier-1 services foundational to Amazon's operations while driving a shift from manual, team-by-team policy configuration toward intelligent defaults and automated guardrails that reduce ...
You will own Tier-1 services foundational to Amazon's operations while driving a shift from manual, team-by-team policy configuration toward intelligent defaults and automated guardrails that reduce ...
Atlassian Admin Engineer, Amazon Leo
Bellevue, WA · On-site
$59.50 - $78/hr
Amazon Leo Productivity Engineering Application Services (ALPEAS) is seeking an Atlassian Administrator to operate and improve our Tier-1 services. This role requires in-depth knowledge across the ...
Atlassian Admin Engineer, Amazon Leo
Bellevue, WA · On-site
$59.50 - $78/hr
Amazon Leo Productivity Engineering Application Services (ALPEAS) is seeking an Atlassian Administrator to operate and improve our Tier-1 services. This role requires in-depth knowledge across the ...
Software Development Engineer, Alexa Connected Devices
Seattle, WA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Software Development Engineer, Alexa Connected Devices
Seattle, WA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Alexa+ is Amazon's next-generation AI-powered personal assistant, built on large language models to ... In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ...
Alexa+ is Amazon's next-generation AI-powered personal assistant, built on large language models to ... In this role, you will design, build, and operate Tier-1 cloud services that enable real-time ...
The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo You'll join a growing team of network ...
The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo You'll join a growing team of network ...
Software Development Engineer II, Amazon Lists
Seattle, WA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... Tier-1 systems serving billions of daily requests across every Amazon surface. You'll work on ... services that power these experiences and you'll do it during a pivotal moment as we integrate AI ...
Software Development Engineer II, Amazon Lists
Seattle, WA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... Tier-1 systems serving billions of daily requests across every Amazon surface. You'll work on ... services that power these experiences and you'll do it during a pivotal moment as we integrate AI ...
About the team The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo You'll join a growing team ...
About the team The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo You'll join a growing team ...
... Tier-1 on-call anchor for directory availability and replication health - Mentor engineers and ... At Amazon, security is central to maintaining customer trust and delivering delightful customer ...
... Tier-1 on-call anchor for directory availability and replication health - Mentor engineers and ... At Amazon, security is central to maintaining customer trust and delivering delightful customer ...
Senior Software Engineer, Amazon Foundational Security Services - Identity
Seattle, WA · On-site
$139K - $183K/yr
... Tier-1 on-call anchor for directory availability and replication health - Mentor engineers and ... At Amazon, security is central to maintaining customer trust and delivering delightful customer ...
Senior Software Engineer, Amazon Foundational Security Services - Identity
Seattle, WA · On-site
$139K - $183K/yr
... Tier-1 on-call anchor for directory availability and replication health - Mentor engineers and ... At Amazon, security is central to maintaining customer trust and delivering delightful customer ...
Amazon Tier 1 information
See salary details
$23K - $32K
3% of jobs
$32K - $41K
6% of jobs
$41K - $50K
10% of jobs
$58.3K is the 25th percentile. Wages below this are outliers.
$50K - $59K
6% of jobs
$59K - $68K
12% of jobs
The median wage is $75.7K / yr.
$68K - $77K
15% of jobs
$77K - $86K
13% of jobs
$93.1K is the 75th percentile. Wages above this are outliers.
$86K - $95K
13% of jobs
$95K - $104K
10% of jobs
$104K - $113K
9% of jobs
$113K - $122K
4% of jobs
$23K
$77.1K
$122K
How much do amazon tier 1 jobs pay per year?
What skills and qualifications are needed to thrive as an Amazon Tier 1 associate?
What is an Amazon Tier 1 associate?
What is the difference between Amazon Tier 1 vs Amazon Customer Service Associate?
| Aspect | Amazon Tier 1 | Amazon Customer Service Associate |
|---|---|---|
| Required Credentials | High school diploma or equivalent, basic computer skills | High school diploma or equivalent, customer service experience preferred |
| Work Environment | Call centers, warehouse, or remote | Call centers, remote customer support |
| Employer & Industry Usage | Amazon fulfillment centers and customer support | Amazon customer service teams |
| Common Search & Comparison | Entry-level support roles at Amazon | Customer service roles at Amazon |
Amazon Tier 1 typically refers to entry-level support roles within Amazon's operations, focusing on basic customer service or warehouse tasks. Amazon Customer Service Associate specifically denotes customer support positions handling inquiries and issues. While both roles require similar credentials, the Tier 1 role may include warehouse or technical support, whereas Customer Service Associates focus solely on customer interactions. Understanding these distinctions helps job seekers identify the right position within Amazon's diverse employment opportunities.
What are some common challenges faced by Amazon Tier 1 associates and how can they be managed?
What cities are hiring for Amazon Tier 1 jobs?
Cities with the most Amazon Tier 1 job openings:
What states have the most Amazon Tier 1 jobs?
States with the most job openings for Amazon Tier 1 jobs include:
What job categories do people searching Amazon Tier 1 jobs look for?
The top searched job categories for Amazon Tier 1 jobs are:

Amazon rating
7.4
Based on 7,091 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Description:
Amazon Web Services (AWS) is seeking a world-class Principal AI Scientist to lead cutting-edge research and development at the intersection of artificial intelligence and telecommunications network infrastructure. In this role, you will pioneer AI-native approaches to network modeling, reasoning, and optimization - shaping how the world's largest telecommunications operators harness AI to build, operate, and evolve next-generation networks.
You will serve as the technical thought leader for network-domain AI science within AWS's telecommunications practice - defining strategy, driving research, and delivering production-ready solutions that unlock transformative business value for Tier-1 operators. This includes developing novel network models, ontologies, and AI architectures purpose-built for the telecommunications domain, and translating them into scalable offerings on the AWS platform.
This is a high-visibility role requiring deep hands-on expertise in building, training, and evaluating AI/ML models at scale, combined with mastery of telecommunications network architectures, protocols, and data systems
You will drive AI-Native 6G co-development with customers and represent AWS as a thought leader in global industry forums.
Key job responsibilities
Lead end-to-end research and development of AI models for telecommunications networks - from architecture design, training methodology, and evaluation through optimization and production deployment on AWS.
Design and develop network ontologies, knowledge graphs, and semantic representations that enable AI systems to reason over complex, multi-vendor, multi-domain network topologies.
Develop and apply graph neural networks (GNNs), foundation models, transformer architectures, and other advanced AI techniques to network telemetry, configuration, and operational data.
Drive AI-Native 6G co-development with Tier-1 telecommunications operators - translating their network AI challenges into research programs, proof-of-concept engagements, and scalable production solutions.
Represent AWS as a technical thought leader in global industry forums and standards bodies - shaping the direction of AI for networks, publishing research, and positioning AWS as the platform of choice.
Build deep partnerships with AWS Service Teams to integrate network AI capabilities into the broader AWS AI/ML and infrastructure platform.
Author and deliver strategic narratives, science papers, and technical documents for AWS leadership and customer executives.
Design privacy-preserving, distributed model training approaches that enable operators to leverage sensitive network data without centralization.
Collaborate across a multidisciplinary team to support customer engagements, industry co-innovation programs, and developer scaling initiatives.
Mentor and influence a community of Solutions Architects, Field Development Engineers, and partner engineers on AI/ML best practices for telecommunications.
A day in the life
You start your morning reviewing results from a model training run on network telemetry data. By mid-morning, you're whiteboarding a novel architecture with AWS service team engineers. After lunch, you join a call with a Tier-1 operator's CTO to scope a joint research initiative on autonomous network operations
In the afternoon, you draft a section of a strategic narrative for leadership, translating your research into business impact. You end the day reviewing a paper submission for an industry working group - knowing your science is shaping how the world builds 6G networks.
About the team
This role sits within AWS's Telecommunications practice, working at the frontier of AI-Native networking with Tier-1 global operators. The team co-develops next-generation network AI solutions in partnership with the world's leading telecommunications companies and industry bodies, spanning network intelligence, autonomous operations, and 6G research.
This is a high-impact position with direct access to AWS leadership and senior customer executives
You will shape a multi-year technology and business strategy driving bleeding-edge data and AI research and development for the telecommunications industry.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform
We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US