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Amazon Tier 1 Jobs (NOW HIRING)

Atlassian Admin Engineer, Amazon Leo

Bellevue, WA · On-site

$59.50 - $78/hr

Amazon Leo Productivity Engineering Application Services (ALPEAS) is seeking an Atlassian Administrator to operate and improve our Tier-1 services. This role requires in-depth knowledge across the ...

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Amazon Tier 1 information

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$23K

$77.1K

$122K

How much do amazon tier 1 jobs pay per year?

As of Aug 16, 2026, the average yearly pay for amazon tier 1 in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as an Amazon Tier 1 associate?

To thrive as an Amazon Tier 1 Associate, you need a high school diploma or equivalent, basic math and reading skills, and the ability to perform physical tasks like lifting and standing for long periods. Familiarity with handheld scanners, warehouse management systems, and safety protocols is typically required. Strong attention to detail, teamwork, and time management are essential soft skills in this fast-paced environment. These abilities ensure efficient fulfillment operations, workplace safety, and consistent achievement of productivity targets.

What is an Amazon Tier 1 associate?

Amazon Tier 1 associates are entry-level employees who work in Amazon’s fulfillment centers, sortation centers, or delivery stations. Their primary responsibilities include picking, packing, and shipping customer orders, as well as ensuring product quality and inventory accuracy. Tier 1 associates are crucial to Amazon’s operations, often working in fast-paced environments and performing physically demanding tasks. These roles typically do not require prior experience, making them accessible to a wide range of job seekers. Advancement opportunities are often available for dedicated employees.

What is the difference between Amazon Tier 1 vs Amazon Customer Service Associate?

AspectAmazon Tier 1Amazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, customer service experience preferred
Work EnvironmentCall centers, warehouse, or remoteCall centers, remote customer support
Employer & Industry UsageAmazon fulfillment centers and customer supportAmazon customer service teams
Common Search & ComparisonEntry-level support roles at AmazonCustomer service roles at Amazon

Amazon Tier 1 typically refers to entry-level support roles within Amazon's operations, focusing on basic customer service or warehouse tasks. Amazon Customer Service Associate specifically denotes customer support positions handling inquiries and issues. While both roles require similar credentials, the Tier 1 role may include warehouse or technical support, whereas Customer Service Associates focus solely on customer interactions. Understanding these distinctions helps job seekers identify the right position within Amazon's diverse employment opportunities.

What are some common challenges faced by Amazon Tier 1 associates and how can they be managed?

Amazon Tier 1 associates often work in fast-paced environments where meeting productivity and accuracy targets is essential. Common challenges include adapting to physically demanding tasks such as standing for long periods, lifting packages, and keeping up with the pace of order fulfillment. To manage these challenges, associates are encouraged to use proper lifting techniques, take scheduled breaks, and communicate with supervisors about any concerns or ergonomic needs. Teamwork and clear communication with colleagues also help in efficiently handling daily responsibilities and maintaining a positive work atmosphere.
More about Amazon Tier 1 jobs

What cities are hiring for Amazon Tier 1 jobs?

Cities with the most Amazon Tier 1 job openings:

What states have the most Amazon Tier 1 jobs?

States with the most job openings for Amazon Tier 1 jobs include:

Infographic showing various Amazon Tier 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $77,129 per year, or $37.1 per hour.

Principal AI Scientist, Telco Tech, AWS Industries

Amazon

Dallas, TX

Full-time

Re-posted 3 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,091 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Description:
Amazon Web Services (AWS) is seeking a world-class Principal AI Scientist to lead cutting-edge research and development at the intersection of artificial intelligence and telecommunications network infrastructure. In this role, you will pioneer AI-native approaches to network modeling, reasoning, and optimization - shaping how the world's largest telecommunications operators harness AI to build, operate, and evolve next-generation networks.
You will serve as the technical thought leader for network-domain AI science within AWS's telecommunications practice - defining strategy, driving research, and delivering production-ready solutions that unlock transformative business value for Tier-1 operators. This includes developing novel network models, ontologies, and AI architectures purpose-built for the telecommunications domain, and translating them into scalable offerings on the AWS platform.
This is a high-visibility role requiring deep hands-on expertise in building, training, and evaluating AI/ML models at scale, combined with mastery of telecommunications network architectures, protocols, and data systems

You will drive AI-Native 6G co-development with customers and represent AWS as a thought leader in global industry forums.
Key job responsibilities
Lead end-to-end research and development of AI models for telecommunications networks - from architecture design, training methodology, and evaluation through optimization and production deployment on AWS.
Design and develop network ontologies, knowledge graphs, and semantic representations that enable AI systems to reason over complex, multi-vendor, multi-domain network topologies.
Develop and apply graph neural networks (GNNs), foundation models, transformer architectures, and other advanced AI techniques to network telemetry, configuration, and operational data.
Drive AI-Native 6G co-development with Tier-1 telecommunications operators - translating their network AI challenges into research programs, proof-of-concept engagements, and scalable production solutions.
Represent AWS as a technical thought leader in global industry forums and standards bodies - shaping the direction of AI for networks, publishing research, and positioning AWS as the platform of choice.
Build deep partnerships with AWS Service Teams to integrate network AI capabilities into the broader AWS AI/ML and infrastructure platform.
Author and deliver strategic narratives, science papers, and technical documents for AWS leadership and customer executives.
Design privacy-preserving, distributed model training approaches that enable operators to leverage sensitive network data without centralization.
Collaborate across a multidisciplinary team to support customer engagements, industry co-innovation programs, and developer scaling initiatives.
Mentor and influence a community of Solutions Architects, Field Development Engineers, and partner engineers on AI/ML best practices for telecommunications.
A day in the life
You start your morning reviewing results from a model training run on network telemetry data. By mid-morning, you're whiteboarding a novel architecture with AWS service team engineers. After lunch, you join a call with a Tier-1 operator's CTO to scope a joint research initiative on autonomous network operations

In the afternoon, you draft a section of a strategic narrative for leadership, translating your research into business impact. You end the day reviewing a paper submission for an industry working group - knowing your science is shaping how the world builds 6G networks.
About the team
This role sits within AWS's Telecommunications practice, working at the frontier of AI-Native networking with Tier-1 global operators. The team co-develops next-generation network AI solutions in partnership with the world's leading telecommunications companies and industry bodies, spanning network intelligence, autonomous operations, and 6G research.
This is a high-impact position with direct access to AWS leadership and senior customer executives

You will shape a multi-year technology and business strategy driving bleeding-edge data and AI research and development for the telecommunications industry.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US