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Online Customer Support Representative Jobs (NOW HIRING)

X2f

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative Newark, New Jersey, United States $ 28.00 - 35.00 (US Dollar) About the Job Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee.

X2F

Customer Support Representative

Newark, NJ · On-site

$16.75 - $22.75/hr

About the job Customer Support Representative Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who ...

Simpro

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Support Representative The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers, and internal ...

X2F

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative Newark, New Jersey, United States $ 28.00 - 35.00 (US Dollar) About the Job Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee.

HelloGov AI

Customer Support Representative

Miami, FL

$15.25 - $20.75/hr

The Role As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and ...

ProVia

Customer Support Representative

Sugarcreek, OH · On-site

$14.75 - $20.25/hr

Customer Support Representative/ Entry Products Reports to : Entry Door Customer Support Supervisor ... Be available and respond to Customer inquiries via phone, email, and ProVia' s online ordering ...

The Hireverse

Be Seen First

Customer Support Representative

Farmington, UT · On-site

$825/wk

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues in store.

New

The Hireverse

Be Seen First

Customer Support Representative

Beech Grove, IN · On-site

$900/wk

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues in store.

New

A-Gas

Customer Support Representative

Rhome, TX · On-site

$23/hr

Customer Support Representative Who We Are A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases. A-Gas also provides refrigerants, blowing agents, fire ...

InstantServe LLC

Customer Support Representative

Dallas, TX · On-site

$16 - $21.50/hr

Customer Support Representative Location: 1401 Pacific Avenue, Dallas, TX 7520 2 Essential Duties And Responsibilities * Manage incoming customer concerns by conducting thorough intake processes ...

Vector Security

PA · On-site

$32K - $51K/yr

As a Customer Support Representative , you will answer inbound customer calls and electronic requests in a timely fashion to assist customers with their issues, including providing information about ...

Vector Security

Customer Support Representative

PA · Remote

$32K - $51K/yr

As a Customer Support Representative , you will answer inbound customer calls and electronic requests in a timely fashion to assist customers with their issues, including providing information about ...

Kia

Customer Support Representative

Irvine, CA · On-site

$54K - $68K/yr

Customer Support Representative Company: Kia America, Inc. Location: Irvine, CA, US, 92606 At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It ...

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Online Customer Support Representative information

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How much do online customer support representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for online customer support representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Can you work from home as an online customer support representative?

Yes, many online customer support representatives work remotely from home, utilizing communication tools like live chat, email, and phone systems. Employers often require reliable internet access and may provide training on specific software or platforms to perform the job effectively.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.
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Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Support Representative

Three Point Solutions, Inc.

Johnston, IA • On-site

$15 - $20.50/hr

Full-time, Other

Re-posted 24 days ago

Job description

Job Title: Customer Support Representative
Client: Heavy Machine Manufacturing Company
Duration: 1 year with possible extension
Location: Johnston, IA 50131
Shift: 2nd shift (12 PM - 10 PM), including either Saturday or Sunday
Role Overview
The ISG R4 Support Team provides front-line technical support for dealers and customers regarding Intelligent Solutions Group (ISG) products. Support is delivered through phone, email, and chat while documenting all interactions in the case management system. The technician also contributes to creating and maintaining online support tools and resources.
Supported products include (but are not limited to):
  • Website/Dashboard
  • JDLink
  • Operations Center
  • Apex Farm Management
  • Stellar Support
  • Mobile applications
  • GreenStar Displays
  • StarFire Receivers
  • JDLink Terminals
  • AutoTrac and machine guidance systems

Major Responsibilities
  • Deliver technical support, product guidance, and troubleshooting assistance.
  • Communicate effectively with customers and dealers across multiple channels.
  • Document all cases accurately in the case management system.
  • Assist in developing and maintaining online support tools and resources.
  • Support occasional off-shift hours and holidays as required.
  • Provide data management assistance when needed.

Required Experience & Skills
  • Strong interpersonal communication and conflict-resolution abilities.
  • Prior customer service or technical support experience.
  • High comfort level working with consumer software applications.
  • Strong computer navigation and troubleshooting skills.
  • Ability to support occasional off-shift hours and holidays.
  • Experience working with data or data systems.

Preferred Qualifications
  • Degree in Business, Mathematics, Agriculture, IT, or any related field.
  • If no degree: a technical certification demonstrating understanding of IT/database concepts.

Training Details
  • Training and mentoring on the 8:00 AM - 4:30 PM shift for approximately 6 weeks.
  • Full productivity expected 3-4 months after start date.
  • Limited travel for:
    • Factory tour at Des Moines Works
    • Hands-on experience at Jensen Farms (twice per year)
    • Ride-alongs with full-time employees

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