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Online Customer Support Representative Jobs (NOW HIRING)

isolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objectiveisolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

iSolved

Customer Support Representative

Springfield, MA

$16 - $21.75/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

isolved

Customer Support Representative

Dubuque, IA · On-site

$15.25 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Journey Bank

Customer Support Representative

Bloomsburg, PA · On-site

$14.50 - $19.75/hr

The Customer Support Representative must be able to assist customers in an efficient and ... This includes, but is not limited to, deposit accounts, loans, online banking, mobile banking, bill ...

New

isolved

Customer Support Representative

Fremont, IN · On-site

$15 - $20.50/hr

Customer Support Representative Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of ...

Adams Keegan

Customer Support Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Customer Support Representative We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service ...

Closinglock

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Support Representative We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team. In this role, you will provide a consistently great customer ...

Marathon TS

Customer Support Representative

Washington, DC · On-site

$18 - $24.50/hr

Customer Support Representative Marathon TS is hiring for a Customer Support Representative in Washington, DC. Key qualifications include: * US Citizenship * Experienced in coordinating high-speed ...

AA2IT

Customer Support Rep

Jackson, MI · On-site

$23/hr

Customer Support Representative Customer Support Rep Pay Rate: $23/HR Location: 1100 Technology Dr, Jackson, MI 49201 Job Purpose: Manage customer service through the order fulfillment process. The ...

Access Dubuque

Customer Support Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Customer Support Representative isolved HCM 1 Positions ID: 94293 Posted On 08/14/2026 Job Overview Summary/Objective isolved Customer Support Representatives contribute to a positive work ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$40K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce expectations ...

IAPP

Customer Support Representative

Portsmouth, NH · On-site

$16.25 - $22.25/hr

Customer Support Representative The Customer Support Representative serves as a primary point of contact for members of the IAPP by answering customer inquiries via email and phone, as well as ...

A-Gas Americas

Customer Support Representative

Rhome, TX · On-site

$23/hr

Customer Support Representative Who We Are A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases . A-Gas also provides refrigerants, blowing agents, fire ...

ANDX

Customer Support Representative

Doylestown, PA · On-site

$18/hr

Customer Support Representative Make a meaningful impact from home. Join a team that values exceptional customer service and meaningful customer relationships. As a Customer Support Representative ...

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Online Customer Support Representative information

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How much do online customer support representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for online customer support representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.
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What are the most commonly searched types of Customer Support Representative jobs?

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What states have the most Online Customer Support Representative jobs?

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Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Support Representative

Fremont, IN • On-site

isolved
Software Development • 501 - 1,000 employees
Learn more about isolvedexternal

$15 - $20.50/hr

Full-time

Posted 12 days ago

Job description

Customer Support Representative  Summary/Objectiveisolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of support, a Customer Support Representative works within a team and is responsible for all aspects of quality service for our clients. Core Job DutiesMaintains a high rate of isolved client retention through superior customer service.Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism.Research and resolve inquiriesAppropriately escalate issues for clients and participants as prescribed by standard operating procedures.Accurately document all communications.Accurately complete all assigned processing tasks.Participate in customer service training related to knowledge and skill enhancements.Additional duties as assigned.  Job Complexity Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role.Interaction Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making.SupervisionNormally receives detailed instructions on all work. Works under close supervision.Experience Typically requires no previous professional experience. Minimum QualificationsHigh school diploma or equivalentExcellent written, oral, and communication skillsStrong customer service orientation and problem resolution skillsExcellent interpersonal skillsSuccessful completion of isolved Base Camp Additional Preferred Qualifications1+ years previous experience in a professional, customer facing business environment About isolvedisolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com. isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.