ZipRecruiter

Log In

1

Online Customer Support Representative Jobs in Raleigh, NC

Alphabe Insight Inc

Customer Support Manager

Raleigh, NC · On-site

$63K - $69K/yr

You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role ...

McKesson

Supervisor, Customer Support

Cary, NC

$59K - $98K/yr

... center representatives as they field calls from clients. The call center supervisor will hire ... Our Base Pay Range for this position $59,200 - $98,600 McKesson has become aware of online ...

McKesson

Supervisor, Customer Support

Cary, NC

$59K - $98K/yr

... center representatives as they field calls from clients. The call center supervisor will hire ... Our Base Pay Range for this position $59,200 - $98,600 McKesson has become aware of online ...

PlayMetrics

Customer Support Specialist

Morrisville, NC · Hybrid

$16.75 - $22.75/hr

Customer Support Specialist PlayMetrics, a fast-growing B2B SaaS company in the youth sports space, is seeking a Customer Success Manager for its Customer Success team. The Customer Success Manager ...

Eupry

Junior Customer Support

Raleigh, NC · On-site

Junior Customer Support - Full-Time Raleigh, NC Join Our Growing U.S. Team at Eupry! Would you like ... With over 20 nationalities represented, we're a truly international company that values diversity ...

Eupry

Junior Customer Support

Raleigh, NC · On-site

Description Junior Customer Support - Full-Time | Raleigh, NC Join Our Growing U.S. Team at Eupry ... With over 20 nationalities represented, we're a truly international company that values diversity ...

Hellios

Bilingual Customer Support Interns

Raleigh, NC · On-site

$15 - $19/hr

Validate online questionnaires with close attention to detail and reference to standard processes ... Front line customer support * Make outbound calls each day to supplier customers to explain the ...

Eupry

Junior Customer Support

Raleigh, NC · On-site

Junior Customer Support - Full-Time | Raleigh, NC Join Our Growing U.S. Team at Eupry! Would you ... With over 20 nationalities represented, we're a truly international company that values diversity ...

previous pagenext page

Showing results 21-40

All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Raleigh, NC

Online Customer Support Representative information

See Raleigh, NC salary details

$9

$18

$26

How much do online customer support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online customer support representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

What are the most commonly searched types of Customer Support Representative jobs in Raleigh, NC?

The most popular types of Customer Support Representative jobs in Raleigh, NC are:

What are popular job titles related to Online Customer Support Representative jobs in Raleigh, NC?

For Online Customer Support Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Raleigh, NC look for?

The top searched job categories for Online Customer Support Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Customer Support Representative jobs?

Cities near Raleigh, NC with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Support Manager

Limitless East Marketing

Raleigh, NC • On-site

$63K - $69K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Company Description

About Us

At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk - and we're looking for someone who shares that belief.

Job Description

Job Description

We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction.

Responsibilities

  • Lead, coach, and manage the customer support team

  • Develop and implement efficient support procedures and service standards

  • Monitor performance metrics and provide actionable insights

  • Resolve complex customer issues and escalate when necessary

  • Collaborate with other departments to improve customer experience

  • Recruit, train, and onboard new support staff

  • Maintain accurate records of customer interactions and performance reports

  • Conduct regular team meetings and provide continuous feedback

Qualifications

Qualifications

  • Proven experience as a Customer Support Manager or similar role

  • Excellent leadership and interpersonal skills

  • Strong problem-solving and decision-making abilities

  • Familiarity with support software and CRM systems

  • Ability to analyze performance data and identify areas for improvement

  • Bachelor's degree in Business Administration, Communications, or related field preferred

  • Outstanding verbal and written communication skills

  • Ability to manage multiple priorities in a fast-paced environment

Additional Information

Benefits

  • Competitive salary: $63,000 - $69,000 per year

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Professional development and growth opportunities

  • Supportive and collaborative work environment

  • Retirement plan options

  • Flexible working hours

Apply