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Inbound Customer Support Specialist Jobs in Raleigh, NC

PlayMetrics

Customer Support Specialist

Morrisville, NC · Hybrid

$16.75 - $22.75/hr

Customer Support Specialist PlayMetrics, a fast-growing B2B SaaS company in the youth sports space, is seeking a Customer Success Manager for its Customer Success team. The Customer Success Manager ...

Excel Fitness

MSC Specialist

Durham, NC · On-site

$17 - $22.75/hr

Member Support Specialist Reports to: Member Support Center Supervisor Department: Member Support ... +1 customer service. Inbound contacts include: * Membership and Billing Questions * Potential ...

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Proactively promotes positive customer relationships and mentors others to ensure client ...

Avcend

Customer Support Representative

Cary, NC · On-site

$20/hr

* Handle inbound and outbound calls related to pharmacy services * Assist patients with prescription status, refill scheduling, and billing inquiries * Provide excellent customer service with empathy ...

Avacend Inc

Customer Support Representative

Cary, NC · On-site

$2 - $15/hr

... inbound telephone calls to minimize workflow interruptions due to non-clinical related customer ... inquiries, such as general prescription status or financial information. § Handle inbound and ...

NCSU

Client Support Specialist

Raleigh, NC · On-site

$17.50 - $23.50/hr

This role ensures high-quality customer service by managing multi-channel communications ... Administrative Support Specialist Position Classification Band Level Advanced Position ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

We are seeking an experienced and dedicated Customer Support Specialist to join our fast-paced, 24 ... Inbound Diagnostics & Troubleshooting: Serve as the primary point of contact for incoming customer ...

L & M Companies Inc

Sales Support Specialist

Raleigh, NC · On-site

$21.75 - $29.75/hr

Will support Sales Specialists in day-to-day sales activities; work cooperatively with the team and other departments within the company; create and maintain positive relationships with customers ...

Protomiq

Sales Support Specialist

Chapel Hill, NC · On-site

$19.25 - $26/hr

If you're excited by innovation, customer impact, and the opportunity to help shape the future of ... Position Summary The Sales Support Specialist provides administrative, operational, and customer ...

DSI

Retail Support Specialist

Raleigh, NC · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Customer Support * Provide professional, friendly, and solution-focused support to AT&T customers ...

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All JobsInbound Customer Support Specialist JobsInbound Customer Support Specialist Jobs in Raleigh, NC

Inbound Customer Support Specialist information

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How much do inbound customer support specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for inbound customer support specialist in Raleigh, NC is $20.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.64 per hour, depending on experience, location, and employer.

What is an inbound customer support specialist?

Inbound Customer Support Specialists are professionals who handle incoming customer inquiries, typically via phone, email, or chat. Their main role is to assist customers by answering questions, resolving issues, and providing product or service information. They serve as the frontline of customer service for a company, ensuring that customers have a positive experience and that their concerns are addressed efficiently. These specialists are trained to manage a variety of customer needs, from technical support to billing questions.

What are the key skills and qualifications needed to thrive as an inbound customer support specialist?

To thrive as an Inbound Customer Support Specialist, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and resolving issues effectively. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive brand reputation.

How does an inbound customer support specialist typically collaborate with other departments to resolve customer issues?

Inbound Customer Support Specialists often work closely with teams such as technical support, billing, and product management to address complex customer concerns. When an inquiry goes beyond routine troubleshooting, specialists escalate the issue to the appropriate department while maintaining communication with the customer to keep them informed. This collaborative approach helps ensure that customer problems are resolved efficiently and accurately, and it also gives support specialists valuable exposure to different aspects of the company, which can open up future career advancement opportunities.

What is the difference between Inbound Customer Support Specialist vs Customer Service Representative?

AspectInbound Customer Support SpecialistCustomer Service Representative
Primary RoleHandles incoming customer inquiries, troubleshooting, and support via phone, email, or chatProvides general customer assistance, processes orders, and addresses inquiries
Skills & CertificationsCommunication skills, problem-solving, product knowledge; certifications vary by industryCustomer service skills, communication; often no formal certifications required
Work EnvironmentCall centers, remote support, online chat platformsRetail stores, call centers, remote work
Industry UsageTech, retail, telecom, e-commerceRetail, hospitality, telecom, services

Both roles focus on assisting customers, but the Inbound Customer Support Specialist typically handles technical issues and troubleshooting, often requiring specific product knowledge. Customer Service Representatives provide broader support, including order processing and general inquiries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Inbound Customer Support Specialist jobs in Raleigh, NC?

For Inbound Customer Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for Inbound Customer Support Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Inbound Customer Support Specialist jobs?

Cities near Raleigh, NC with the most Inbound Customer Support Specialist job openings:

Inbound Customer Support Specialist jobs near you
Infographic showing various Inbound Customer Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,340 per year, or $20.4 per hour.

Customer Support Specialist

PlayMetrics

Morrisville, NC • Hybrid

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Support Specialist


PlayMetrics, a fast-growing B2B SaaS company in the youth sports space, is seeking a Customer Success Manager for its Customer Success team.  The Customer Success Manager is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Success team is to provide a world class customer journey and assist customers with onboarding and each interaction with the company.


Note: This is a full-time position, and we are looking for a local candidate to work at our Morrisville, NC headquarters as required.  We currently implement a hybrid work from home policy, and this position will be required to work at our Headquarters at least twice per week, and for meetings as required.  Eventually this position may be required to work exclusively at our Headquarters full-time.


This position will generally work during our standard business hours Monday-Friday, however the candidate will be required to work certain weekends as needed, resulting in a flexible schedule the weeks in which weekend work is required.


Responsibilities:


  • Serve as primary contact for all general support questions

  • Communicate with PlayMetrics users to identify and help resolve issues

  • Provide 1:1 support calls as requested by customers

  • Identify and document product issues/customer enhancement needs and communicate to the product team

  • Communicate with customers when customer reported product issues/enhancements are delivered in future releases

  • Identify and communicate key metrics and provide regular reporting on customer status to company stakeholders

  • Identify and contribute articles to our internal knowledge base as well as the customer help center

  • Use appropriate customer service techniques to ensure customers are fully informed about our products

  • Communicate customer reported enhancements and defects to PlayMetrics product and leadership members:

    • Identify and document customer enhancement needs and communicate to the product team

    • Communicate with customers when customer reported enhancements and defects are delivered in future releases


Qualified Applicants:

  • Will be at least 18 years of age

  • Will have a minimum of bachelor's degree in business or related field

  • Can read, write, and fluently speak and understand English

  • Is confident using technology and navigating technology applications

  • Have a minimum of two (2) years previous Customer Success Experience

  • Will be legally authorized to work in the US for any employer in the US. 

  • We cannot consider candidates who require sponsorship for a work-authorized visa.


PlayMetrics will provide:

  • Competitive pay

  • Competitive benefits, including comprehensive medical, dental, and vision plans for you and your dependents which are 100% company paid, 401(k) with employer match, and company paid group and disability insurance

  • Paid Time Off

  • Casual dress work environment 

  • Central office location in RTP

  • For more information about PlayMetrics visit playmetrics.com




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