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Chat Specialist Jobs (NOW HIRING)

Scout Exchange

Call Center - Chat Specialist

Chandler, AZ · On-site

$17 - $21.50/hr

Title - Call Center - Chat Specialist Location - Chandler, AZ Job Type - Permanent Required: * Displays passion, commitment and drive to deliver an experience that improves our clients' financial ...

Foundever

$17/hr

Financial Services Onsite Chat Specialist Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference. We are seeking passionate individuals to ...

Capacity

IT Chat Specialist (CDW)

Denver, CO · On-site +1

$16 - $21/hr

Chat interactions are paid out weekly on an hourly basis ( $16- $21 per hour based on experience and skill set) * Immediate start upon completion of onboarding * Part-Time Remote position from ...

Capacity

IT Chat Specialist (CDW) (Remote)

Denver, CO · Remote

$16 - $21/hr

Chat interactions are paid out weekly on an hourly basis ( $16- $21 per hour based on experience and skill set) * Immediate start upon completion of onboarding * Part-Time Remote position from ...

ScaleJet

Customer Care Specialist (phone, email, chat)

$17.50 - $23/hr

Customer Care Specialist (phone, email, chat) San José Province, San José, Costa Rica Or refer someone About the job Customer Care Specialist (phone, email, chat) Our client, an international e ...

ScaleJet

Customer Care Specialist (phone, email, chat)

$17.50 - $23/hr

Customer Care Specialist (phone, email, chat) Our client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill ...

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem-solving and a passion for creating exceptional customer experiences? We're looking for a dedicated ...

Centerstone

Chat/Text Crisis Specialist

Nashville, TN · On-site +1

$20.05 - $28.10/hr

Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also ... Specialist. Years of Experience Six months to one year of related crisis experience is preferred.

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Chat Specialist information

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How much do chat specialist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat specialist in the United States is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What is a chat specialist?

Chat Specialists are customer service professionals who interact with customers primarily through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real time. They must possess strong written communication skills, multitask efficiently, and maintain a positive attitude to ensure customer satisfaction. Chat Specialists often work for companies across various industries, including retail, technology, and financial services.

What are the key skills and qualifications needed to thrive as a chat specialist, and why are they important?

To thrive as a Chat Specialist, strong written communication, fast typing skills, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone excel in this role. These skills ensure efficient, accurate support that enhances customer satisfaction and builds brand loyalty in a digital environment.

How does a chat specialist typically collaborate with other departments to resolve customer issues?

As a Chat Specialist, you will often work closely with teams such as technical support, billing, and product development to address and resolve customer inquiries efficiently. When a customer presents a complex issue that falls outside your direct expertise, you will escalate the case or collaborate with the relevant department, ensuring timely and accurate communication between the customer and internal teams. This cross-functional teamwork is essential to delivering a seamless customer experience and often involves documenting interactions and following up on resolutions.

Are remote live chat jobs real?

Remote live chat jobs, including roles like Chat Specialist, are legitimate positions offered by many companies to handle customer inquiries online. These jobs typically require good communication skills, familiarity with chat platforms, and sometimes specific training or certifications. They are widely available and can be part-time or full-time, depending on the employer.
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Chat Specialist jobs near you
Infographic showing various Chat Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $40,782 per year, or $19.6 per hour.

Call Center - Chat Specialist

Scout Exchange

Chandler, AZ • On-site

$17 - $21.50/hr

Other

Re-posted 24 days ago

Job description

Title - Call Center - Chat Specialist
Location - Chandler, AZ
Job Type - Permanent
Required:

  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
  • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
  • Is comfortable receiving ongoing performance feedback and coaching
  • Enjoys ongoing change and learning new technology/processes
  • One year of sales experience with cross-selling, upselling or referring products
  • Has an intermediate level of proficiency with computers
  • Is self-motivated with excellent organizational skills • Has strong decision-making and problem-solving skills
Preffered:
  • Experience in the banking/financial industry
  • Experience working in a call center
  • Experience with chat
  • Experience with multi-solution customer offerings and bundling services
  • Experience working as a Personal Banker managing high client volume
Job Description:
  • Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally.
  • Involves referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients.
  • May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests.

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