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Chat Specialist Jobs (NOW HIRING)

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA · On-site

$19 - $22/hr

???? Live Chat Specialist - Pasadena, CA (91107) Pay: $19.00 - $22.00/hr | Location: Pasadena, CA 91107 | Weekend availability required This position IS NOT Remote. You must be able to work from our ...

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA · On-site

$19 - $22/hr

???? Live Chat Specialist - Pasadena, CA (91107) Pay: $19.00 - $22.00/hr | Location: Pasadena, CA 91107 | Weekend availability required This position IS NOT Remote. You must be able to work from our ...

Capacity

IT Chat Specialist (CDW)

Denver, CO · Remote

$16 - $21/hr

Chat interactions are paid out weekly on an hourly basis ( $16- $21 per hour based on experience and skill set) * Immediate start upon completion of onboarding * Part-Time Remote position from ...

Capacity

IT Chat Specialist (CDW) (Remote)

Denver, CO · Remote

$16 - $21/hr

Chat interactions are paid out weekly on an hourly basis ( $16- $21 per hour based on experience and skill set) * Immediate start upon completion of onboarding * Part-Time Remote position from ...

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How much do chat specialist jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for chat specialist in the United States is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

How does a Chat Specialist typically collaborate with other departments to resolve customer issues?

As a Chat Specialist, you will often work closely with teams such as technical support, billing, and product development to address and resolve customer inquiries efficiently. When a customer presents a complex issue that falls outside your direct expertise, you will escalate the case or collaborate with the relevant department, ensuring timely and accurate communication between the customer and internal teams. This cross-functional teamwork is essential to delivering a seamless customer experience and often involves documenting interactions and following up on resolutions.

What are Chat Specialists?

Chat Specialists are customer service professionals who interact with customers primarily through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real time. They must possess strong written communication skills, multitask efficiently, and maintain a positive attitude to ensure customer satisfaction. Chat Specialists often work for companies across various industries, including retail, technology, and financial services.

What are the key skills and qualifications needed to thrive as a Chat Specialist, and why are they important?

To thrive as a Chat Specialist, strong written communication, fast typing skills, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone excel in this role. These skills ensure efficient, accurate support that enhances customer satisfaction and builds brand loyalty in a digital environment.
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Chat Specialist jobs near you
Infographic showing various Chat Specialist job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $40,782 per year, or $19.6 per hour.
Live Chat Specialist

Live Chat Specialist

Waterworks Aquatics

Pasadena, CA • On-site

$19 - $22/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Waterworks Aquatics rating

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

164th of 203 rated education and training

Job description


???? Live Chat Specialist – Pasadena, CA (91107)

Pay: $19.00 – $22.00/hr | Location: Pasadena, CA 91107 | Weekend availability required

This position IS NOT Remote. You must be able to work from our Pasadena, CA Aquatics Center.

Quick Facts: Paid Training • Customer-Focused Role • High-Impact Team
Fast-Paced Environment • KPI-Driven Performance • Growth Opportunities

Be the trusted online connection that helps families stay engaged in their swim journey.

As a Live Chat Specialist, you are one of the first points of contact for Waterworks Aquatics families through chat, email, and other digital communication channels. You’ll support families with scheduling, account updates, program information, and customer concerns while delivering a professional and positive experience.

This role is ideal for someone who enjoys helping others, multitasking in a fast-paced environment, adapting quickly to changing information, and working toward team performance goals.

About Waterworks Aquatics

Waterworks Aquatics is a premier swim school teaching children (ages 3 months and up) and adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every interaction you handle helps families feel supported, informed, and confident in their experience with us.

How You’ll Support Our Families
  • Respond to live chats, emails, tickets, and other customer inquiries while managing multiple conversations simultaneously.
  • Assist families with scheduling, account updates, program recommendations, and general support questions.
  • Build positive relationships with families that support customer loyalty, retention, and satisfaction.
  • Provide support for customer concerns, cancellations, and schedule changes while offering appropriate solutions or escalation when needed.
  • Follow live chat procedures, scripts, protocols, and company guidelines.
  • Maintain performance expectations related to response times, accuracy, customer satisfaction, and departmental KPIs.
  • Adapt quickly to changing programs, policies, and procedures while applying ongoing coaching and feedback.
  • Provide limited phone support during peak business periods or coverage needs.
  • Document customer interactions accurately within company systems.
What You’ll Bring
  • Passion – You enjoy helping people and creating positive customer experiences.
  • Self-Responsibility – You take ownership of your work, follow through, and manage details accurately.
  • Adaptability – You adjust quickly to changing information, priorities, and customer needs in a fast-paced environment.
  • Approachability – You communicate clearly, professionally, and positively across chat, email, and phone interactions.
  • Integrity – You handle customer interactions and sensitive information with honesty, professionalism, and care.
  • Ability to multitask and manage multiple conversations while maintaining professionalism, accuracy, and response time expectations.
  • Strong attention to detail and organizational skills.
  • Receptive to coaching, feedback, and ongoing training.
  • Ability to type at least 55 WPM.
Schedule & Hours
  • Full-time position.
  • Budgeted hours: 40 hours per week.
  • Schedule may include evenings, weekends, and holidays based on business needs.
  • Availability for at least one weekend day is required.
Pay, Training & Growth
  • Pay Range: $19.00 – $22.00 per hour.
  • Paid training and structured onboarding.
  • Ongoing coaching, feedback, and role play development.
  • Opportunities for growth within the company.
Perks & Benefits
  • 401(k) with company match.
  • Employer-subsidized Health, Dental & Vision insurance.
  • Short-term and Long-term disability insurance and EAP program available.
  • Paid training and regular performance reviews.
  • Employee discounts and company events.

???? Ready to support families and build lasting relationships? Apply today and join our team!

Equal Opportunity Employer: Equal Opportunity Employer: Waterworks Aquatics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, or any other protected status under applicable law. All candidates must be legally authorized to work in the United States and will be required to provide proof of employment eligibility upon hire.

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