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Chat Specialist Jobs (NOW HIRING)

DigiBoard GmbH

In this position, the specialist responds to customer inquiries via live chat and messaging platforms, providing accurate information, troubleshooting issues, and escalating complex cases to the ...

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem-solving and a passion for creating exceptional customer experiences? We're looking for a dedicated ...

Randox Laboratories

$70 - $90/hr

Clinical Specialist - Sales - Atlanta (Job Ref: 26I/CHAT) Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have ...

New

GitLab

Backend Engineer, AI Engineering: Duo Chat

We're backend, frontend, and AI specialists working asynchronously across time zones, using issues ... chat workflows, and strengthening the debugging and testing foundations that help us run AI ...

Etech

As a Customer Support Specialist, Chat and Email, you'll be on the front lines supporting customers while helping improve the way we serve them every day. Provide Exceptional Customer Support ...

Etech

Be Seen First

Customer Support Leader,Chat and Email | 5k Sign on Bonus - Dallas, TX

Dallas, TX · On-site

$23/hr

As a CX Lead Specialist, you'll serve as a trusted resource for customers by resolving inquiries ... Provide Exceptional Customer Support * Assist customers through e-mail and chat with ...

Surge Staffing

Support Specialist I

Columbus, OH · On-site

$23 - $25/hr

Support Specialist I (Entry Level) Summary: The Support Specialist I provides frontline technical ... Respond to inquiries from customers and employees via phone, email, chat, source systems, and other ...

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Chat Specialist information

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How much do chat specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for chat specialist in the United States is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What is a chat specialist?

Chat Specialists are customer service professionals who interact with customers primarily through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real time. They must possess strong written communication skills, multitask efficiently, and maintain a positive attitude to ensure customer satisfaction. Chat Specialists often work for companies across various industries, including retail, technology, and financial services.

What are the key skills and qualifications needed to thrive as a chat specialist, and why are they important?

To thrive as a Chat Specialist, strong written communication, fast typing skills, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone excel in this role. These skills ensure efficient, accurate support that enhances customer satisfaction and builds brand loyalty in a digital environment.

How does a chat specialist typically collaborate with other departments to resolve customer issues?

As a Chat Specialist, you will often work closely with teams such as technical support, billing, and product development to address and resolve customer inquiries efficiently. When a customer presents a complex issue that falls outside your direct expertise, you will escalate the case or collaborate with the relevant department, ensuring timely and accurate communication between the customer and internal teams. This cross-functional teamwork is essential to delivering a seamless customer experience and often involves documenting interactions and following up on resolutions.

Are remote live chat jobs real?

Remote live chat jobs, including roles like Chat Specialist, are legitimate positions offered by many companies to handle customer inquiries online. These jobs typically require good communication skills, familiarity with chat platforms, and sometimes specific training or certifications. They are widely available and can be part-time or full-time, depending on the employer.
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Chat Specialist jobs near you
Infographic showing various Chat Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $40,782 per year, or $19.6 per hour.

Live Chat Agent / Messaging Specialist

DigiBoard GmbH

On-site

Other

Posted 4 days ago

Job description

Company Description DigiBoard GmbH is a technology-driven company focused on delivering efficient, customer-centric digital solutions for businesses. The organization values innovation, clear communication, and reliable service, creating tools that help clients manage their online presence and customer interactions more effectively. DigiBoard GmbH promotes a collaborative environment where team members can contribute ideas and grow their skills in a modern, remote-friendly setting. The company is committed to professionalism, data privacy, and continuous improvement in its products and services.
Role Description This is a full-time remote role for a Live Chat Agent / Messaging Specialist. In this position, the specialist responds to customer inquiries via live chat and messaging platforms, providing accurate information, troubleshooting issues, and escalating complex cases to the appropriate teams. The role involves managing multiple conversations at once, maintaining a courteous and professional tone, and following established workflows and knowledge base resources. The specialist documents interactions, updates customer records, and collaborates with colleagues to improve responses, FAQs, and digital support processes. The role also requires adherence to performance metrics such as response time, resolution rate, and customer satisfaction.
Qualifications
  • Strong written communication skills, including clear, concise, and empathetic messaging in English.
  • Ability to manage multiple chat conversations simultaneously while maintaining accuracy and professionalism.
  • Comfort with digital tools, customer support platforms, and basic troubleshooting in web or app environments.
  • Attention to detail in documenting interactions and following standardized procedures and scripts.
  • Customer-oriented mindset with proven problem-solving skills and resilience under time pressure.
  • Ability to work independently in a remote setting and collaborate effectively with a distributed team.
  • Willingness to learn company products, policies, and workflows; prior experience in customer support or live chat is an advantage.
  • Reliable internet connection, appropriate remote work setup, and flexibility to work assigned shifts.

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