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Remote Chat Specialist Jobs in Raleigh, NC (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

CRC

Customer Service Specialist

Raleigh, NC · On-site +1

$17/hr

Remote About the Role We are seeking a Customer Service Specialist who is passionate about delivering exceptional customer experiences. This role is ideal for a detail-oriented professional who ...

Pendo

Lead, Center of Excellence

Raleigh, NC · On-site +1

  • Retirement

... a Specialist drives day-to-day execution, and Product Operations partners on system foundations ... This role is based in Raleigh, NC or US remote, and follows Pendo's hybrid model: in-office 3 days ...

All JobsChat Specialist JobsRemote Chat Specialist JobsRemote Chat Specialist Jobs in Raleigh, NC

Remote Chat Specialist information

See Raleigh, NC salary details

$9

$21

$48

How much do remote chat specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote chat specialist in Raleigh, NC is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.64 and $22.77 per hour, depending on experience, location, and employer.

What is a remote chat specialist?

A Remote Chat Specialist is responsible for providing customer support, answering inquiries, and assisting users through online chat platforms. This role typically involves responding to customer questions, troubleshooting issues, and ensuring a positive customer experience. It requires strong typing skills, effective communication, and the ability to multitask. Many companies hire Remote Chat Specialists for customer service, sales, or technical support roles. Since the job is remote, it offers flexibility to work from home or any location with a stable internet connection.

What are the key skills and qualifications needed to thrive as a remote chat specialist?

To succeed as a Remote Chat Specialist, you need strong written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and knowledge base systems is often required. Exceptional problem-solving, patience, and multitasking skills help candidates excel in resolving customer inquiries efficiently. These abilities ensure prompt, high-quality support, resulting in positive customer experiences and effective remote team collaboration.

What does a remote chat specialist do?

A typical day for a Remote Chat Specialist involves managing multiple chat conversations simultaneously, responding to customer inquiries, troubleshooting issues, and documenting interactions. Most specialists work in shifts and communicate primarily through online chat platforms, often collaborating with other team members and supervisors for complex cases. While the job is conducted remotely, regular virtual team check-ins and training sessions are common. This role requires staying organized and focused, as you will often handle several chats at once and be expected to resolve issues efficiently to maintain customer satisfaction.

What are the most commonly searched types of Chat Specialist jobs in Raleigh, NC?

The most popular types of Chat Specialist jobs in Raleigh, NC are:

What are popular job titles related to Remote Chat Specialist jobs in Raleigh, NC?

For Remote Chat Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Chat Specialist jobs in Raleigh, NC look for?

The top searched job categories for Remote Chat Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Chat Specialist jobs?

Cities near Raleigh, NC with the most Remote Chat Specialist job openings:

Remote Chat Specialist jobs near you
Infographic showing various Remote Chat Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,332 per year, or $21.8 per hour.

Remote Customer Service Specialist

ForgeFit

Raleigh, NC • On-site, Remote

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply