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Customer Service Chat Support Jobs in Raleigh, NC

Acara Solutions

Customer Support Analyst

Cary, NC · Hybrid

$28 - $30/hr

Review incoming service requests and determine quotation requirements * Prepare accurate customer ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Ampcus

Customer Services Support Operator

Cary, NC · On-site

$18.25 - $24/hr

Customer Services Support Operator Location(s): Cary, NC Description ... The Customer Service Coordinator is responsible for end-to-end planning, scheduling, and deployment ...

Comrise

Customer Services Support Operator

Cary, NC · On-site

$21/hr

As a Customer Service Coordinator , you will be responsible for : * Owning the E2E planning for the ... Ability to support complex projects and determine the critical path to improve timely performance ...

Robert Half

Customer Service Representative

Durham, NC · On-site

$20 - $22/hr

We are looking for a Customer Service Representative to join a team supporting customers in Durham, North Carolina. This Long-term Contract position is ideal for someone who thrives in a fast-paced ...

Kimbrell's Furniture

Customer Service Representative

Durham, NC · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Raleigh, NC

Customer Service Chat Support information

See Raleigh, NC salary details

$11

$18

$27

How much do customer service chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service chat support in Raleigh, NC is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.34 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Raleigh, NC? For Customer Service Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Raleigh, NC look for? The top searched job categories for Customer Service Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Chat Support jobs? Cities near Raleigh, NC with the most Customer Service Chat Support job openings:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 61% Full Time, 22% Part Time, and 17% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $38,811 per year, or $18.7 per hour.

Customer Service Professional - Windows

Computer World Services

Morrisville, NC

Full-time

Re-posted 5 days ago

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Windows who is responsible for providing frontline technical support for Windows-based systems in an enterprise environment. This role serves as the first point of contact for end users, delivering timely and effective support for hardware, software, and operating system issues while ensuring a high level of customer satisfaction.

The position focuses on incident intake, initial troubleshooting, and service request fulfillment, escalating more complex issues to higher-tier support as needed.
Key Tasks & Responsibilities

Technical Support & Troubleshooting

  • Provide system support for Windows desktops, laptops, and peripherals.
  • Troubleshoot basic hardware, software, and operating system issues.
  • Assist users with common issues related to email, applications, and system access.
  • Perform basic system setup, configuration, and software installations.
  • Assist with setup and deployment of Windows-based systems.
  • Support basic hardware troubleshooting and peripheral setup (e.g., printers, monitors).
  • Update asset records and support inventory tracking in ITAM systems (e.g., ServiceNow).
  • Ensure proper handling and documentation of assigned equipment.

Customer Service & End-User Support

  • Serve as a point of contact via phone, email, web, and in-person support.
  • Log, track, and manage incidents and service requests in ITSM tools.
  • Communicate clearly with users regarding issue status and next steps.
  • Provide courteous, professional, and responsive customer service.
  • Maintain high levels of customer satisfaction and adherence to SLAs.

Service Management & Documentation

  • Accurately document incidents, service requests, and resolutions.
  • Follow established procedures for incident, request, and escalation management.
  • Contribute to knowledge base articles and standard operating procedures.
  • Ensure compliance with IT policies and security standards.

Collaboration & Support

  • Work closely with macOS teams, and warehouse staff.
  • Support equipment deployments, relocations, and refresh activities.
  • Participate in training and team meetings to improve service delivery.

Required Skills & Competencies

  • Basic knowledge of Windows operating systems and desktop environments
  • Familiarity with troubleshooting common hardware and software issues
  • Strong customer service and communication skills
  • Ability to follow processes and document work accurately
  • Ability to manage multiple tasks in a fast-paced environment

Preferred Qualifications

  • Experience with ITSM tools (e.g., ServiceNow)
  • Experience in enterprise or government IT environments

Work Environment

  • Office and/or customer-site environment
  • May require physical handling of IT equipment and on-site support
Education & Experience

Education

  • Associate degree in Information Technology, Computer Science, or related field
    (or equivalent experience)  

Experience

  • 1-3 years of experience in IT support, help desk, or customer service
  • Experience supporting Windows operating systems preferred
Certifications
  • Certifications such as CompTIA A+ or equivalent
  • ITIL certification preferred
Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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