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Customer Service Chat Support Jobs in Raleigh, NC

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Acara Solutions

Customer Services Support Operator

Cary, NC · On-site

$19.57 - $21.42/hr

Coordinate customer communications for service events and manage appointment scheduling, including ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Guild Garage Group

Customer Service Representative

Raleigh, NC · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the voice of Garage Door Specialist, you'll be the first point of contact for customers-delivering exceptional service and support across phone, email, and chat. * Provide professional, empathetic ...

Guild Garage Group

Customer Service Representative

Raleigh, NC · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the voice of Garage Door Specialist, you'll be the first point of contact for customers--delivering exceptional service and support across phone, email, and chat. * Provide professional ...

ACARA

Customer Services Support Operator

Cary, NC · On-site

$19.57 - $21.42/hr

Coordinate customer communications for service events and manage appointment scheduling, including ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

ACARA

Customer Services Support Operator

Cary, NC · On-site

$19.57 - $21.42/hr

Coordinate customer communications for service events and manage appointment scheduling, including ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Sharecare

Lead Customer Service Rep

Raleigh, NC · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

Synerfac Technical Staffing

Customer Service

Raleigh, NC · On-site

$17 - $24/hr

... service. The ideal candidate brings industry-related experience and a genuine interest in ... support satisfaction and repeat business. - Assist customers with product selection and basic ...

New

Synerfac Technical Staffing

Customer Service

Raleigh, NC · On-site

$15.50 - $21.25/hr

... service. The ideal candidate brings industry-related experience and a genuine interest in ... support satisfaction and repeat business. - Assist customers with product selection and basic ...

New

Marpai Administrators LLC

Customer Service Supervisor PBM

Cary, NC · Remote

$58K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... supporting the overall business objectives by maintaining efficient operations and fostering a ... Handles overflow for calls, chat, and emails as needed especially during peak * Maintain and ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

CYNET SYSTEMS

Customer Services Support Operator

Cary, NC · On-site

$17 - $19/hr

Requirement/Must Have: * 1-3 years of customer service experience, or an equivalent combination of ... S. states and Canada, we support thousands of consultants through our expansive, high-performing ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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Showing results 21-40

All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Raleigh, NC

Customer Service Chat Support information

See Raleigh, NC salary details

$11

$18

$27

How much do customer service chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service chat support in Raleigh, NC is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.34 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Raleigh, NC? For Customer Service Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Raleigh, NC look for? The top searched job categories for Customer Service Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Chat Support jobs? Cities near Raleigh, NC with the most Customer Service Chat Support job openings:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 61% Full Time, 22% Part Time, and 17% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $38,811 per year, or $18.7 per hour.

Remote Customer Service Specialist

ForgeFit

Raleigh, NC • On-site, Remote

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply