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Customer Service Chat Support Jobs in Raleigh, NC

Biomat USA

Customer Service Specialist

Durham, NC · On-site

$15.50 - $20.50/hr

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since

Sharecare

Lead Customer Service Rep

Raleigh, NC · On-site

: Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and

CYNET SYSTEMS

Customer Services Support Operator

Cary, NC · On-site

$17 - $19/hr

Job Overview: Requirement/Must Have: * 1-3 years of customer service experience, or an equivalent combination of education and experience. * Bachelor's degree in Business Administration, Supply Chain

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Raleigh, NC

Customer Service Chat Support information

See Raleigh, NC salary details

$11

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$27

How much do customer service chat support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service chat support in Raleigh, NC is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.34 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Raleigh, NC?

For Customer Service Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Raleigh, NC look for?

The top searched job categories for Customer Service Chat Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Service Chat Support jobs?

Cities near Raleigh, NC with the most Customer Service Chat Support job openings:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 68% Full Time, 18% Part Time, and 14% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $38,811 per year, or $18.7 per hour.

Customer Service Specialist

Biomat USA

Durham, NC • On-site

$15.50 - $20.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

This is a remote position

The Customer Service Specialist is an invaluable member of our Donor Care team, ensuring that each aspect of the program is geared to a customer-centric approach by supporting the Customer Service Manager. The position works directly with Grifols Plasma Donors on a national and local level to ensure Grifols provides best-in-class experience with donor communications, feedback, and customer data. The position will be a Grifols brand ambassador responsible for direct donor feedback. The position will ensure that donor engagement is a world-class experience. It will build an authentic and consistent relationship with our plasma donors to gain trust and inspire loyalty and retention. This position will report directly to the Customer Service Manager.

  • Support the Donor Care team to successfully develop, implement, and manage the Donor Care Solution and Technology programs in the field.

  • Collect, analyze, and present insights to support the Donor Care Solution program.

  • Coordinate all the hiring, onboarding, training efforts to support the Success Center team.

  • Support the development for training materials for the Success Agents.

  • Coordinate the development of customer response standards for donor queries in a timely and effective manner, via phone, email, social media, or chat applications.

  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

  • Performing program pilots, evaluating feedback and support services, and facilitating improvements.

  • Documenting processes and logging technical issues, as well as customer compliments and complaints.

  • Provide administrative and operational tasks to support the donor experience.

  • This position is also responsible for coordinating various donor care projects

  • Distribute and manage Donor Care material, collateral, signage, and training materials to the donor centers

  • Support the design donor research studies to gain additional insights into donor feedback.

  • Provide recommendations for enhanced donor experience on a National and Local Level.

  • Work with internal teams to measure and monitor the feedback on Donor sentiment.

  • Develop and monitor donor feedback

Education and Experience

  • Bachelor's Degree

  • 3+ years of experience in marketing, customer service, sales experience

  • Experience in marketing, analytics, project management and strategy development

Knowledge, Skills and Abilities

  • Customer-centric mindset and demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.

  • Has a strong background in customer research and analytics techniques, process improvement, human-centered design and performance management

  • Knowledge in Salesforce Service Cloud, including case management, workflows, and reporting

  • Ability to configure dashboards and track KPIs using Salesforce

  • Strong problem-solving and decision-making capabilities

  • This individual has proven ability to manage diverse efforts' synergies, and ability to navigate ambiguity and change with an entrepreneurial mindset.

  • Possess excellent interpersonal skills, great listener, storyteller, written and oral communication skills, and ability to interact and collaborate with culturally diverse stakeholders

  • Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.

  • Spanish speaking is preferred

  • Strong communication (written and verbal) and presentation skills

  • Ability to multi-task, work independently and as part of a multidisciplinary team, exercise sound judgement and escalate issues when necessary

#BiomatUSA

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.

Learn more about Grifols (https://www.grifols.com/en/what-we-do)

Req ID: 545567

Type: Regular Full-Time

Job Category: MANUFACTURING

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