ZipRecruiter

Log In

1

Customer Service Chat Support Jobs in Raleigh, NC

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Maintain a high standard of customer communication across chat, email, and live troubleshooting sessions. * Help scale the support organization and customer support model to support enterprise and ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Maintain a high standard of customer communication across chat, email, and live troubleshooting sessions. * Help scale the support organization and customer support model to support enterprise and ...

PublicInput

Customer Support Manager

Raleigh, NC · On-site

Customer Support Manager About PublicInput PublicInput develops and supports Software-as-a-Service ... Maintain a high standard of customer communication across chat, email, and occasional live ...

PublicInput

Customer Support Manager

Raleigh, NC

Customer Support ManagerAbout PublicInput PublicInput develops and supports Software-as-a-Service ... Maintain a high standard of customer communication across chat, email, and occasional live ...

Orkin LLC

Customer Service Agent_Seasonal

Raleigh, NC · On-site

$16.73/hr

... chat, and a bilingual team. Our Seasonal Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing - and is a recession ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

... chat, and a bilingual team. Our Seasonal Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing - and is a recession ...

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

... chat, and a bilingual team. Our Seasonal Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing - and is a recession ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

next page

Showing results 1-20

All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Raleigh, NC

Customer Service Chat Support information

See Raleigh, NC salary details

$11

$18

$27

How much do customer service chat support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service chat support in Raleigh, NC is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.34 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Customer Service Chat Support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Chat Support representative, and why are they important?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What is Customer Service Chat Support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Raleigh, NC? For Customer Service Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Raleigh, NC look for? The top searched job categories for Customer Service Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Chat Support jobs? Cities near Raleigh, NC with the most Customer Service Chat Support job openings:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 58% Full Time, 17% Part Time, and 25% Contract. Highlights an 59% In-person, 8% Hybrid, and 33% Remote job distribution, with an average salary of $38,811 per year, or $18.7 per hour.
Customer Service Representative | Technical Support

Customer Service Representative | Technical Support

SPECTRUM

Morrisville, NC • On-site

Full-time

Posted 4 days ago

Spectrum rating

8.0

Company rating: 8.0 out of 10

Based on 586 frontline employees who took The Breakroom Quiz

18th of 77 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.


As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team
     

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.


WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#ZRSM2


#LI-SA3
CRP113 2026-75194 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Spectrum logo

About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

View All Spectrum Jobs

Apply